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Date: Tue, 17 May 2016 17:11:07 +0100
From: ExpressMusicStore <sales@expressmusicstore.co.uk>
To: Mark Swan <mark_swan@hotmail.com>
Subject: RE: Order despatched by Express Music - 18622
Organization: ExpressMusicStore
In-Reply-To: <DUB125-W75E816508DBF008B4DCDCC8E770@phx.gbl>
References: <9A11EC39-834B-47B7-B51C-623F0F43344C@mail.itpartnership.com>,<DUB125-W108EE3AEBB09CA21D331D88E920@phx.gbl>,<4f73f5e55ff17b49fa02a894a5f561f0@expressmusicstore.co.uk>,<DUB125-W8234A8DEDE401EF4B77B828E690@phx.gbl>,<3fa2fda8c20e9bdee7dc1ec87332986f@expressmusicstore.co.uk>
 <DUB125-W75E816508DBF008B4DCDCC8E770@phx.gbl>
Message-ID: <f860a9a6b48d47e435e33593e240b4ae@expressmusicstore.co.uk>
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Hi Mark
Thanks for your email
Would you be ok if refunded £50 ?
Regards
Phil
ExpressMusic

On 2016-05-16 16:46, Mark Swan wrote:
> Hi Phil,
>
> Sorry I've taken so long to get back to you! I've had a bit of a
> hectic month at work... I've attached the invoice for the replacement
> speaker I bought, if you can refund part of the cost towards it that
> would be a great help. The Celestion speaker that was originally in 
> it
> looks to be about £60-70, I decided to get a bit of an upgrade (to
> make the best of the situation and all) and get a slightly higher 
> spec
> speaker.
>
> I can't seem to attach the photos of the damage to the speaker right
> now but I'll try and send them shortly, there are some dents on the
> speaker cone itself and I think it was the voice coil that had been
> ripped loose.
>
> Thanks for your help with this!
>
> Regards
> Mark
>
>> Subject: RE: Order despatched by Express Music - 18622
>> To: mark_swan@hotmail.com
>> Date: Sat, 16 Apr 2016 17:26:15 +0100
>> From: sales@expressmusicstore.co.uk
>>
>> Hi
>> Thanks for your email
>> Whatever suitsr you best
>> Were happy to arrange collection and repair then ship back to you
>> Or if you would rather get a quote for repair then along as if have
>> ok'd it we can remburse you
>> Thanks for your patience !
>> Regards
>> Phil
>> ExpressMusic
>>
>>
>> On 2016-04-16 17:20, Mark Swan wrote:
>> > Hi,
>> >
>> > I took it for someone to take a look to see if a loose wire or
>> > something could be quickly fixed but it appears the speaker is
>> > broken.
>> >
>> >
>> > I was wondering, would it be easier/possible for me to arrange the
>> > repair by someone locally and you refund the cost, or for you to
>> > arrange collection? And if you arrange for the collection will it 
>> be
>> > to just refund me or can you arrange a replacement/repair?
>> >
>> > Thanks
>> > Mark
>> >
>> >> Subject: RE: Order despatched by Express Music - 18622
>> >> To: mark_swan@hotmail.com
>> >> Date: Sat, 9 Apr 2016 15:13:38 +0100
>> >> From: sales@expressmusicstore.co.uk
>> >>
>> >> Hi
>> >>
>> >> Glad the delivery arrived ok
>> >>
>> >> Sorry to hear your having some problems with the amp
>> >>
>> >> It was working when it left here so not sure whats happened
>> >>
>> >> Have you checked to see in the speaker is connected ? Maybe the 
>> wire
>> >> has become detached in transit
>> >>
>> >> Pre Owned items have a 3 month warranty so no worries getting 
>> this
>> >> sorted
>> >>
>> >> Let me know how you get on, if theres still a problem i ll 
>> arrange
>> >> collection
>> >>
>> >> Regards
>> >>
>> >> Phil
>> >> ExpressMusic
>> >>
>> >>
>> >>
>> >> On 2016-04-09 14:13, Mark Swan wrote:
>> >> > Hi,
>> >> >
>> >> > I've just received my items, thank you. However, the speaker on
>> >> the
>> >> > Mustang III amplifier doesn't seem to be working. I have tried
>> >> > different cables, restoring factory settings on the amp, and I
>> >> still
>> >> > can't get any output from the speaker. The output from the
>> >> headphone
>> >> > out is working perfectly fine though when I plug in headphones. 
>> Is
>> >> > there anything obvious to check I might be missing?
>> >> >
>> >> > With this being second hand, is there still a valid warranty? 
>> I'd
>> >> > rather arrange for a replacement or a repair than return it for 
>> a
>> >> > refund if possible.
>> >> >
>> >> > Regards
>> >> > Mark
>> >> >
>> >> > From: sales@expressmusicstore.co.uk
>> >> > Subject: Order despatched by Express Music - 18622
>> >> > To: mark_swan@hotmail.com
>> >> > Date: Fri, 8 Apr 2016 09:48:29 +0000
>> >> >
>> >> > Order Details
>> >> >
>> >> > Express Music
>> >> > [Order Despatched]
>> >> >
>> >> > -------------------------
>> >> >
>> >> > Dear Mr Mark Swan,
>> >> >
>> >> > Your order was despatched for delivery on 08 April 2016 via
>> >> > Parcelforce and should be with you shortly.
>> >> >
>> >> > The Tracking Number is IK3906006.
>> >> >
>> >> > Order will be despatched on 08/04 with Express 24 Delivery.
>> >> > To track your delivery, please visit www.parcelforce.com
>> >> >
>> >> > Thank you for your order, If you enjoyed our service please 
>> feel
>> >> free
>> >> > to leave us a review
>> >> > http://www.trustpilot.co.uk/review/www.expressmusicstore.co.uk
>> >> >
>> >> > To see our terms and conditions then please follow the link 
>> below:
>> >> >
>> >> 
>> http://www.expressmusicstore.co.uk/products.asp?page=termsconditions
>> >> >
>> >> > If you have any queries please email us on
>> >> > sales@expressmusicstore.co.uk quoting the order reference.
>> >> >
>> >> > We very much appreciate your custom and hope you are pleased 
>> with
>> >> our
>> >> > products.
>> >> >
>> >> > Kindest regards,
>> >> >
>> >> > Express Music
>> >> >
>> >> > -------------------------
>> >> >
>> >> > T: 02476 635 766
>> >> > E: sales@expressmusicstore.co.uk
>> >> > W: www.expressmusicstore.co.uk [1]
>> >> >
>> >> > EXPRESS MUSIC COVENTRY, 196-204 Binley Road, Coventry, West
>> >> > Midlands, CV3 1HG, United Kingdom
>> >> >
>> >> > VAT REG NO: GB 837 2933 06
>> >> >
>> >> >
>> >> >
>> >> > Links:
>> >> > ------
>> >> > [1] http://www.expressmusicstore.co.uk
>> >>
>> >> --
>> >> Philip Graham
>> >> ExpressMusicStore
>> >>
>> >> t 02476 635 766
>> >>
>> >> e sales@expressmusicstore.co.uk www.expressmusicstore.co.uk
>> >>
>> >>
>>
>> --
>> Philip Graham
>> ExpressMusicStore
>>
>> t 02476 635 766
>>
>> e sales@expressmusicstore.co.uk www.expressmusicstore.co.uk
>>
>>

-- 
Philip Graham
ExpressMusicStore

t 02476 635 766

e sales@expressmusicstore.co.uk www.expressmusicstore.co.uk