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Date: Wed, 27 Mar 2024 14:27:13 +0000
From: "Ramiro L. (Reverb Support)" <support@reverb.com>
Reply-To: Reverb Support <support@reverb.com>
To: philip graham <sales@expressmusic.co.uk>
Message-ID: <2GK0DNNRVM9_66042cc0ea875_3a396c1312773_sprut@zendesk.com>
In-Reply-To: <d5106636d8df74d040195228bcbe9e24@expressmusic.co.uk>
<2GK0DNNRVM9_6602743912b97_393958201548_sprut@zendesk.com>
References: <2GK0DNNRVM9@zendesk.com>
<2GK0DNNRVM9_6602743912b97_393958201548_sprut@zendesk.com>
<2GK0DNNRVM9_65f02a5acfc1_3f394414082a9_sprut@zendesk.com>
<2GK0DNNRVM9_65e9eb199e5_4938f488688_sprut@zendesk.com>
<2GK0DNNRVM9_65f2e1318c9fd_373f4858412a_sprut@zendesk.com>
<d5106636d8df74d040195228bcbe9e24@expressmusic.co.uk>
<3145a0af3826aefbd4ba5b5d34c2b323@expressmusic.co.uk>
<f66b25cfd4d5b53b371ded4ae905264a@expressmusic.co.uk>
<a8dfac0a9bfc351030160cdb6fab6243@expressmusic.co.uk>
<61b9c87bca6baa688d920efb95247ea6@expressmusic.co.uk>
Subject: Your Reverb Sale: Order # 19777050 - Fender Classic Series '60s
Telecaster with Rosewood Fretboard
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##- Please type your reply above this line -##=0D
=0D
<div style=3D'margin-bottom:25px; width: 100% !important; height: auto !i=
mportant; background: #f6870F;' width=3D'100%' height=3D'auto'><img style=
=3D'padding-top:10px; padding-right:25px; padding-bottom:10px; padding-le=
ft:20px' src=3D'https://rvb-img.reverb.com/image/upload/s--Q0w93n9S--/v16=
84358351/CE%20-%20Images/Support%20Logos/reverb.png' alt=3D'Reverb' width=
=3D'279px' height=3D'70px'/></div>---------------------------------------=
-------=0D
=0D
Ramiro L., Mar 27, 2024, 9:27=E2=80=AFAM CDT=0D
=0D
Hey Philip, =0D
=0D
Thank you for informing that the refund was sent. We appreciate your coo=
peration throughout the return process. =0D
=0D
Currently you have a negative balance of -=C2=A3768.83. This means that =
the balance would need to be cleared before you can transfer 205.27 (Impo=
rt costs) + 122.92 GBP for the return shipping costs as the system does n=
ot apply the credit towards any open negative balances. Once the negativ=
e balance is clear then you could transfer the credit to your bank accoun=
t. =0D
=0D
Alternatively, if you would like the refund now we can send you a Paypal =
refund to your paypal email. If you choose this option please confirm yo=
ur Paypal email address where we can transfer you the credit.=0D
=0D
Please let us know which option would suit you best. =0D
=0D
If you have any further questions or need assistance please let us know.=0D=
=0D
Kind regards,=0D
=0D
**Ramiro L.** | Euro Support<table border=3D'0' cellpadding=3D'10'><tbody=
><tr><td style=3D'padding-left: 0; padding-right: 15px;'><a href=3D'https=
://reverb.com' target=3D'_blank'><img width=3D'50' height=3D'50' src=3D'h=
ttps://s1g.s3.amazonaws.com/76696dc05e79ef8cacb0da0f48c3a6e1.jpg' alt =3D=
'Reverb'></a></td><td style=3D'box-sizing:border-box;border-left:2px soli=
d rgb(0,0,0);padding-top:0;padding-bottom:0;padding-left:15px;width:400px=
;'><h2 style=3D'margin-top:10px; margin-bottom:0px; font-size:18px;'>Reve=
rb</h2><p style=3D'padding-left: 0px;margin-top:0px; margin-bottom:10px; =
font-size:14px;'>Support</p><p style=3D'padding-left: 0px;'><a href=3D'ht=
tps://help.reverb.com?utm_source=3Dce_eu&utm_medium=3Dsignature&utm_campa=
ign=3Dhc'>Visit the Reverb Help Center</a></p><h4 style=3D'margin-top:5px=
; margin-bottom:5px;'>BUY | SELL | PLAY</h4><table border=3D'0' cellpaddi=
ng=3D'0'><tbody><tr><td><a href=3D'https://facebook.com/reverbmarket?utm_=
source=3Dce_eu&utm_medium=3Dsignature&utm_campaign=3Dfacebook' target=3D'=
_blank'><img width=3D'27' height=3D'27' src=3D'https://s1g.s3.amazonaws.c=
om/e125d92f35d0a623ffa444847a0abf24.png' alt=3D'Facebook'></a></td><td><a=
href=3D'https://twitter.com/reverb?utm_source=3Dce_eu&utm_medium=3Dsigna=
ture&utm_campaign=3Dtwitter' target=3D'_blank'><img width=3D'27' height=3D=
'27' src=3D'https://res.cloudinary.com/reverb-marketing/image/upload/v170=
7752299/e125d92f35d0a623ffa444847a0abf24Xlogo.png' alt=3D'X'></a></td><td=
><a href=3D'https://instagram.com/reverb?utm_source=3Dce_eu&utm_medium=3D=
signature&utm_campaign=3Dinstagram' target=3D'_blank'><img width=3D'27' h=
eight=3D'27' src=3D'https://s1g.s3.amazonaws.com/738cbbe8e1ba1714ce300628=
273d7e6c.png' alt=3D'Instagram'></a></td><td><a href=3D'https://youtube.c=
om/user/reverbmarket?utm_source=3Dce_eu&utm_medium=3Dsignature&utm_campai=
gn=3Dyoutube' target=3D'_blank'><img width=3D'27' height=3D'27' src=3D'ht=
tps://s1g.s3.amazonaws.com/c06067b4151f7c4b084dde9e9057e49b.png' alt=3D'Y=
ouTube'></a></td></tr></tbody></table></td></tr></tbody></table>=0D
=0D
<p style=3D'margin-top:0px; margin-bottom:25px'><a href=3D'https://reverb=
.app.link/zendesk?utm_source=3Dce_eu&utm_medium=3Dcallout&utm_campaign=3D=
mbl'>Buy and sell the gear you love right from your phone -- try the Reve=
rb App!</a></p>=0D
=0D
<div style=3D'margin-top:0px; width: 100% !important; height: auto !impor=
tant; margin-bottom: 30px; border: dashed #f6870F; border-width: .12em;' =
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ts.com/zd/track?tid=3D5730804&ts=3D2024-03-27T09:27:12-05:00&aid=3D363110=
303673&oid=3Dreverbdotcom">=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
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=0D
[2GK0DN-NRVM9]=
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<tbody><tr>=0D
<td>=0D
<p dir=3D"ltr"></p><div style=3D"margin-bottom:25px; width: 1=
00% !important; height: auto !important; background: #f6870F;" width=3D"1=
00%" height=3D"auto"><img style=3D"padding-top:10px; padding-right:25px; =
padding-bottom:10px; padding-left:20px" src=3D"https://rvb-img.reverb.com=
/image/upload/s--Q0w93n9S--/v1684358351/CE%20-%20Images/Support%20Logos/r=
everb.png" alt=3D"Reverb" width=3D"279px" height=3D"70px"></div><div clas=
s=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;">Hey Philip,</p><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0;">Thank you for informing that the r=
efund was sent. We appreciate your cooperation throughout the return pro=
cess.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margi=
n: 15px 0;">Currently you have a negative balance of -=C2=A3768.83. This=
means that the balance would need to be cleared before you can transfer =
205.27 (Import costs) + 122.92 GBP for the return shipping costs as the s=
ystem does not apply the credit towards any open negative balances. Once=
the negative balance is clear then you could transfer the credit to your=
bank account.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;">Alternatively, if you would like the refund now we c=
an send you a Paypal refund to your paypal email. If you choose this opt=
ion please confirm your Paypal email address where we can transfer you th=
e credit.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">Please let us know which option would suit you best.</p><=
p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;=
">If you have any further questions or need assistance please let us know=
.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0;">Kind regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0;"><strong>Ramiro L.</strong> | Euro Support</p>=
<p dir=3D"ltr"></p></div><table border=3D"0" cellpadding=3D"10"><tbody><t=
r><td style=3D"padding-left: 0; padding-right: 15px;"><a href=3D"https://=
reverb.com" target=3D"_blank"><img width=3D"50" height=3D"50" src=3D"http=
s://s1g.s3.amazonaws.com/76696dc05e79ef8cacb0da0f48c3a6e1.jpg" alt=3D"Rev=
erb"></a></td><td style=3D"box-sizing:border-box;border-left:2px solid rg=
b(0,0,0);padding-top:0;padding-bottom:0;padding-left:15px;width:400px;"><=
h2 style=3D"margin-top:10px; margin-bottom:0px; font-size:18px;">Reverb</=
h2><p style=3D"padding-left: 0px;margin-top:0px; margin-bottom:10px; font=
-size:14px;" dir=3D"ltr">Support</p><p style=3D"padding-left: 0px;" dir=3D=
"ltr"><a href=3D"https://help.reverb.com?utm_source=3Dce_eu&utm_mediu=
m=3Dsignature&utm_campaign=3Dhc">Visit the Reverb Help Center</a></p>=
<h4 style=3D"margin-top:5px; margin-bottom:5px;">BUY | SELL | PLAY</h4><t=
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inary.com/reverb-marketing/image/upload/v1707752299/e125d92f35d0a623ffa44=
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ttps://s1g.s3.amazonaws.com/738cbbe8e1ba1714ce300628273d7e6c.png" alt=3D"=
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utm_source=3Dce_eu&utm_medium=3Dsignature&utm_campaign=3Dyoutube"=
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style=3D"margin-top:0px; margin-bottom:25px" dir=3D"ltr"><a href=3D"https=
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p;utm_campaign=3Dmbl">Buy and sell the gear you love right from your phon=
e -- try the Reverb App!</a></p><p dir=3D"ltr"></p><div style=3D"margin-t=
op:0px; width: 100% !important; height: auto !important; margin-bottom: 3=
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