MIME-Version: 1.0
Date: Wed, 05 Aug 2026 12:37:05 +0100
From: sales@expressmusic.co.uk
To: uk_customer_queries <uk_customer_queries@tnt.com>
Subject: Re: [EXTERNAL] Fwd: Re: Your request with the number 258146380 has
 been created
In-Reply-To: <JCwhL000000000000000000000000000000000000000000000TJ6Q7P00v9xIDBV9QXqVINmEOYk5Lg@sfdc.net>
References: <CrhfNiuaRauTLJ1huQO7Nw.U5C3cMiJeESd2UCsnTsvLgA@sfdc.net>
 <48c6f1026d8b6ec2c8fcbc08b72f5129@expressmusic.co.uk>
 <cf5d1f3dba7c44dd8ab436acd2a7eb16@BY5PR12MB4065.namprd12.prod.outlook.com>
 <JCwhL000000000000000000000000000000000000000000000TJ6Q7P00v9xIDBV9QXqVINmEOYk5Lg@sfdc.net>
Message-ID: <a3825d3d0d9a24ab1f204a185decb9ad@expressmusic.co.uk>
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Hi

This has been going for months now and I would really like to put an end
to all these emails & letters

RE account no 2001382847
Doc no 499615 £61.19
Doc No 1529501 £22.51-

The credit should have been for the full amount, can you send the credit
note for the remainder of the balance ASAP

I have spent hours sending and replying to various questions & emails
and I am still getting FINAL NOTICE letters chasing payment.

Quoted price was lower than billed amount, shipment was billed to the
wrong account (not the one I booked it on) and was lost in transit.

A complete mess on all levels

PLEASE CAN WE PUT AN END OF THIS !!!!

Phil
Express Music


On 2026-08-03 09:28, uk_customer_queries wrote:
> Dear Customer,
> 
> We are unable to locate the dispute query as mentioned in the below
> mail.
> 
> Request you to  provide specific details regarding the dispute reason
> (e.g., service failure, incorrect weight, incorrect booking, etc.).
> Based on the details provided, we will review and proceed with the
> necessary action.
> Best Regards,
> 
> Malar K
> Customer Financial Services | FedEx Express | Registered Office:
> Express House, Holly Lane, Atherstone, CV9 2RY | tnt.com and fedex.com
> 
> 
> --------------- Original Message ---------------
> From: sales@expressmusic.co.uk [sales@expressmusic.co.uk]
> Sent: 30/07/2026, 13:47
> To: uk-billing@fedex.com
> Subject: [EXTERNAL] Fwd: Re: Your request with the number 258146380
> has been created
> 
> Caution! This email originated outside of FedEx. Please do not open
> attachments or click links from an unknown or suspicious origin.
> 
> -------- Original Message --------
> Subject: Re: Your request with the number 258146380 has been created
> Date: 2026-07-30 12:30
> From: sales@expressmusic.co.uk
> To: Invoice Query <finance_case_creation@fedex.com>,
> uk_customer_queries
> <uk_customer_queries@tnt.com>, Ukinvoiceenqueries
> <ukinvoiceenqueries@tnt.co.uk>
> 
> Hi
> 
> This has been going for months now and I would really like to put an
> end
> to all these emails & letters
> 
> RE account no 2001382847
> Doc no 499615 £61.19
> Doc No 1529501 £22.51-
> 
> The credit should have been for the full amount, can you send the
> credit
> note for the remainder of the balance ASAP
> 
> I have spent hours sending and replying to various questions & emails
> and I am still getting FINAL NOTICE letters chasing payment.
> 
> Quoted price was lower than billed amount, shipment was billed to the
> wrong account (not the one I booked it on) and was lost in transit.
> 
> A complete mess on all levels
> 
> PLEASE CAN WE PUT AN END OF THIS !!!!
> 
> Phil
> Express Music
> 
> On 2026-05-27 16:37, Invoice Query wrote:
>> Dear Sender,
>> 
>> Thank you for your request regarding "[EXTERNAL] Fwd: inv 4996175".
>> 
>> Your unique case number is 258146380. Please refer to this case
> number
>> for all future communications related to this request.
>> 
>> Kind regards,
>> 
>> The FedEx finance team