MIME-Version: 1.0
Date: Fri, 05 Apr 2024 14:58:49 +0100
From: sales@expressmusic.co.uk
To: ccaservice@voa.gov.uk
Subject: Re: Subject: Registering for the check and challenge service
In-Reply-To: <CWLP265MB29322073CE16F7955F8EE8C9FE242@CWLP265MB2932.GBRP265.PROD.OUTLOOK.COM>
References: <31172da12f6fd570b5aec36f02fe093d@expressmusic.co.uk>
 <CWLP265MB29322073CE16F7955F8EE8C9FE242@CWLP265MB2932.GBRP265.PROD.OUTLOOK.COM>
Message-ID: <546a576c2f2a719b2d3918d9622eb96e@expressmusic.co.uk>
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Hi

Thanks for the email

I have already registered and claimed the property

After following the instructions emailed and searching around the gov 
website for hours I still cant seem to figure out how to actually appeal 
the rates calculation

Can you send me the form to complete or give me a call to complete this 
?

The bill shows rooms sizes as 49m2 each where as they measure 4.4m x 
8.8m = 39m2

Can you adjust the bill accordingly

Account Ref 9613218

Phil
Express Music
Mobile 07960 736564



On 2024-03-11 12:47, ccaservice@voa.gov.uk wrote:
> GOV.UK
> 
> 
> 
> 
> Dear Philip,
> 
> Subject: Registering for the check and challenge service
> 
> Thank you for your call which we received today.
> 
> To appeal the rateable value of a property in the Rating List or make
> any changes to the details we hold, you will need to go through our
> online system of check, challenge, appeal.
> 
> The first part of the process is check. This is where you will either
> confirm the information we hold is correct or make us aware of any
> changes that need to be made to the property.
> 
> The steps you will need to go through in order to access this system
> are detailed below.
> 
> The instructions below will take you to the registration page where
> you will need to create a Government Gateway ID and password to access
> your own Valuation Office Agency account:
> 
> Please visit the GOV.UK website:
> 
> *       Open 'GOV.UK'
> *       Enter 'Business rates valuation'
> *       Select search icon
> *       Select 'Find a business rates valuation' and select 'start'
> *       Select 'Register'
> 
> When registering online you will be asked to verify your identity.
> When entering your date of birth please ensure that when a single
> digit is required a single digit is entered. For example if you were
> born on 1st January 1980 it should be entered as 1 1 1980. Finally,
> when entering your National Insurance number, please ensure there are
> no gaps in this and it is all in the same case, either lower case or
> capitals.
> 
> We will ask you about items you may have, like your:
> 
> *       your tax credit claim details if applicable
> *       your most recent P60
> *       one of your 3 most recent payslips
> *       your valid UK passport details
> *       information held on your credit file (such as loans, credit
> cards or mortgages)
> *       details from your Self Assessment tax return (in the last 3 
> years)
> *       your Great Britain or Northern Ireland driving licence
> *       UK biometric residence permit
> *       UK biometric residence card
> 
> You will be able to choose how to confirm your identity.
> 
> Please enter the information exactly as it is displayed on your
> documents and this should then verify you.
> 
> There is also a video available on our YouTube channel that we
> recommend watching before you register. You can find this by entering
> 'check and challenge registration video' into a search engine.
> 
> If you are having problems using the identity check with the Mobile
> App, please contact the Government Digital Service support team at
> www.sign-in.service.gov.uk/support to resolve any technical issues you
> are experiencing with the app.
> 
> Once registered you will be asked to claim your property and supply a
> copy of a business rates bill displaying the current year, license or
> lease, stamp duty land tax form, land registry form or utility bill
> related to the business.
> 
> After your link to the property has been approved you will be able to
> view your property's valuation and 'Confirm or change your details'.
> 
> The check service and forms allow you to confirm or correct the
> details about the property. If you want to submit a check and
> challenge you can use the online service.
> 
> Once a Check case has been submitted you will receive a notification
> with a case reference number.
> 
> Once you initiate the check process, we may change your rateable value
> (RV) based on the information you provide in the check process.
> 
> You will receive notification via email when correspondence has been
> issued, viewable by logging in to your online account. This may happen
> if we require any further evidence and then once a decision has been
> made.
> 
> Only after you have submitted a check, and received the decision, can
> you then submit a challenge if you don't agree with the RV.
> 
> 
> 
> If you're unsure an email is from the VOA:
> * Do not reply to it or click on any links
> * Report the suspicious email to the Government - to find out how, go
> to GOV.UK and search for 'Avoid and report internet scams and
> phishing'
> 
> 
> 
> 
> 
> 
> 
> OFFICIAL
> 
> -----Original Message-----
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Sent: 07 March 2024 12:35
> To: CCA Service (VOA) <ccaservice@voa.gov.uk>
> Subject: Account Ref 9613218
> 
> [You don't often get email from sales@expressmusic.co.uk. Learn why
> this is important at https://aka.ms/LearnAboutSenderIdentification ]
> 
> Hi
> 
> I have received our current rates bill and noticed the room sizes are 
> incorrect
> 
> 
> Regards
> Philip Graham
> Express Music
> 
> This message is confidential and the information must not be used,
> disclosed, or copied to any other person who is not entitled to
> receive it. If you have received this message in error please notify
> the sender and then delete it.