MIME-Version: 1.0
Date: Mon, 19 Feb 2024 11:17:01 +0000
From: sales@expressmusic.co.uk
To: Anna Webster <anna.webster@hiscox.com>
Subject: Re: 161020154 - C2ID - Acknowledgement and Next Steps
In-Reply-To: <DU0PR10MB7973588D522A7CB3B2E7A2A4FD4F2@DU0PR10MB7973.EURPRD10.PROD.OUTLOOK.COM>
References: <DU0PR10MB7973588D522A7CB3B2E7A2A4FD4F2@DU0PR10MB7973.EURPRD10.PROD.OUTLOOK.COM>
Message-ID: <1225927bc9158fadc65b03d1fa7b9db8@expressmusic.co.uk>
X-Sender: sales@expressmusic.co.uk
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit

Hi
Thanks for the info
Can you let me know our excess on this policy ?
Not sure if its actually worth claiming as Im sure it will affect our 
premium
Phil


On 2024-02-13 13:09, Anna Webster wrote:
> Good Afternoon Phil,
> 
> Thank you for notifying us of the break in and theft from your
> premises.
> 
> Your claim reference number for use in future correspondence is:
> 161020154. Please quote this reference when making contact regarding
> this claim.
> 
> We are currently awaiting the policy documents from the broker and
> will be able to confirm what covers you have once received.
> 
> In the meantime, in order to progress this claim, please can you
> provide:
> 
>  	* Detailed estimate of the cost to repair any internal damage you
> are responsible for
> 	* A copy of  your lease so that we can confirm your responsibility
> 	* A list of the items stolen
> 	* Proof of purchase for the original items
> 	* Quotes/links to replace them with the same or like for like
> equivalent in today's market
> 	* Crime reference number for the report to the police
> 	* Photographs showing the damage to the property and any evidence of
> the event
> 	* We also need to establish if the company is VAT registered (we only
> ask for this information because we wouldn't meet the VAT element of
> the claim if the business is VAT registered)?
> 
> With this I should be in a position to move things forward and advise
> on next steps. If you have any questions then please do let me know.
> 
> Kind regards,
> 
> Anna Webster
> 
> Claims Underwriter
> 
> Hiscox UK
> 
> Tel:  +44 (0)1206 773 776
> 
> Direct dial: +44 (0)1904 293565
> 
> Connect with Hiscox online
> Web hiscoxgroup.com
> Twitter @HiscoxComms
> 
> YouTube youtube.com/hiscoxgroup
> 
> Instagram Instagram.com/hiscoxinsurance
> 
> Chartered Insurer Chartered Insurance Institute
> 
> ServiceMark - the National Customer Service Standard The Institute of
> Customer Service
> 
> My working hours may not be the same as yours, so please don't feel
> that you have to respond to this outside of your working hours.
> 
> -------------------------
>  This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. No one else is authorised to distribute, forward,
> print, copy or act upon any information contained in this email. If
> you have received this email in error, please notify the sender.
> 
> Corporate Information
> 
> Hiscox Syndicates Limited and Hiscox Insurance Company Limited are
> authorised by the Prudential Regulation Authority and regulated by the
> Financial Conduct Authority and the Prudential Regulation Authority.
> Hiscox Underwriting Limited, Hiscox Underwriting Services Ltd, Hiscox
> MGA Ltd and Hiscox ASM Ltd are authorised and regulated by the
> Financial Conduct Authority. Hiscox Assure SAS is duly registered as
> an insurance broker with the ORIAS, which is the French Official
> Registry of Insurance Intermediaries Hiscox plc is a company
> registered in England and Wales under company registration number
> 2837811 and registered office at Hiscox, 22 Bishopsgate, London EC2N
> 4BQ United Kingdom. Hiscox SA is a company registered in Luxembourg at
> 35 Avenue John F. Kennedy 35F, Luxembourg L-1855, and is authorised by
> the Commissariat aux Assurances de Luxembourg.
> 
> European Privacy Policy
> 
> Hiscox is a trading name of a number of Hiscox companies. The specific
> company acting as a data controller of your personal information will
> be listed in the documentation we provide to you. If you are unsure
> you can also contact us at any time by telephoning 01904 681198 or by
> emailing us at dataprotectionofficer@hiscox.com.
> 
> We collect and process information about you in order to provide
> insurance policies and to process claims. Your information is also
> used for business purposes such as fraud prevention and detection and
> financial management. This may involve sharing your information with,
> and obtaining information about you from, our group companies and
> third parties such as brokers, loss adjusters, credit reference
> agencies, service providers, professional advisors, our regulators or
> fraud prevention agencies.
> 
> We may record telephone calls to help us monitor and improve the
> service we provide.
> For further information on how your information is used and your
> rights in relation to your information please see our
> https://www.hiscox.co.uk/cookies-privacy.