MIME-Version: 1.0
Date: Fri, 19 Apr 2024 16:10:55 +0100
From: sales@expressmusic.co.uk
To: "Tobin, Connie" <constance.tobin@elavon.com>
Subject: Re: EXPRESS MUSIC MLC LIMITED
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Hi
We have now stopped using both the payment gateway and acquiring so can 
you close our account
Regards
Phil


On 2024-03-13 13:18, Tobin, Connie wrote:
> Good afternoon,
> 
> I am contacting you regarding your Elavon Merchant account as it
> flagged into the Credit department for a full review.
> 
> The decision to create a _reserve on your account and terminate the
> contract_ was made since the account does not meet internal credit
> requirements and falls outside of our risk appetite.
> 
> The refund ratio on your account is above our acceptable threshold and
> there is an outstanding balance on your account of 2605.52 GBP.
> 
> A _reserve was created_, meaning that transactions may be processed
> but will _not be settled _up until closure date. Settlement funds will
> remain in reserve for up to up to 120 days from last processing date
> to offset potential risk to Elavon. On closure date, any funds
> collected in reserve will then be reviewed and may be released back
> out to you once there are no outstanding charges on the account.
> 
> A registered letter has been posted out to you detailing the reserve
> and termination. (attached)
> 
> As per the notice attached and the standard Terms of Service of your
> contract, we are looking to close the account on the 15/05/2024.
> 
> If you need any other clarification, please let us know.
> 
> Kind regards,
> 
> Constance Tobin | Credit Risk Assessment Analyst
> 
> Elavon | EU Credit & Risk
> 
> IDA Business Park P.O. Box 56  |  Arklow  |  Co. Wicklow  |  Ireland
> 
> 
> P. 00353 (0)402 25896 | VNET. 607 5896 | constance.tobin@elavon.com
> 
> www.elavon.ie [1] | www.linkedin.com/company/elavon-europe [2]
> 
> Data Classification - Confidential
> 
> Your information is processed in line with Elavon's Privacy Policy
> [3].
> 
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> Links:
> ------
> [1] http://www.elavon.ie/
> [2] 
> http://roundcube.itpartnership.com/www.linkedin.com/company/elavon-europe
> [3] https://www.elavon.co.uk/privacy-policy.html