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Date: Fri, 03 Apr 2020 11:38:46 +0100
From: sales@expressmusic.co.uk
To: Mechelle Griffiths <MechelleG@keeprocess.com>
Subject: Re: OVERDUE ACCOUNT 40636
In-Reply-To: <d3494e35893f452894dc4d05449ed41f@keeprocess.com>
References: <d3494e35893f452894dc4d05449ed41f@keeprocess.com>
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Message-ID: <f88933ed23ac291c307994d7242e7c5e@expressmusic.co.uk>
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Hi
Thanks for your email
I was actually waiting for a reply to my previous email
no credit not has been issued for either invoice so far
See below copy of emails below
Let me know the best way to proceed
Regards
Phil

Hi Jonathan
Thanks for your email
I was really expecting invoice 488430 to still stand and receive a
credit for 484432
Seems odd that the system was working fine before the engineers visit
and still when the engineer left but flooded the next day ...
Regards
Phil

On 2020-02-11 09:27, Jonathan August wrote:
> Good morning Mr Graham,
>
>  I have taken you concerns to my manager, we will be issuing a credit
> for the first visit, invoice 484430.
>  Invoice number 484432 will still stand.
>
>  Kind regards
>  Jonathan.
>
>  -----Original Message-----
>  From: sales@expressmusic.co.uk [mailto:sales@expressmusic.co.uk]
>  Sent: 10 February 2020 15:47
>  To: Jonathan August <JonathanA@keeprocess.com>
>  Subject: Account 40636
>
>  Hi
>
>  We recently had some work carried out by yourselves
>
>  Our system was working fine but thought it was time for an annual
> service
>
>  Invoice 488430 relates to a call out and service, plus additional
> time Service engineer states the system was left in working
> order.....
>
>  2 hours later we got home from work and the system was flooded &
> tripping our electrics in the house.
>  The engineer came back the next morning found the unit was flooded
> and a e3010 gearbox was needed for the biodisc So on invoice 484432 I
> was very suprised to see an extra call out charge, additional hours
> labour and parts ! Totalling £573.90 inc vat
>
>  Please can you look into this as I beleive invoice 484432 has been
> issued in error
>
>  Regards
>  Philip Graham
>  Heathd End
>