HEX
Server: Microsoft-IIS/10.0
System: Windows NT ITPWINWEBSVR22 10.0 build 20348 (Windows Server 2022) AMD64
User: www.conferencesearch.co.uk (0)
PHP: 8.3.30
Disabled: NONE
Upload Files
File: D:/hMailServer/Data/expressmusic.co.uk/sales/AC/{AC801768-F3AB-4AE4-A9B4-3BAAD9280CF0}.eml
Return-Path: custservice@eurocarparts.com
Delivered-To: sales@expressmusic.co.uk
Received: from mta-out10.pod17.euw1.zdsys.com (mta-out10.pod17.euw1.zdsys.com [188.172.137.10])
	by mail.itpartnership.com with ESMTPS
	(version=TLSv1.3 cipher=TLS_AES_256_GCM_SHA384 bits=256)
	; Fri, 7 Feb 2025 16:47:44 +0000
Received: from zendesk.com (unknown [127.0.0.6])
	by mta-out15.pod17.euw1.zdsys.com (Zendesk) with ESMTP
	id 685a52c4-5329-45fd-8236-cc39641a49cb
	for <sales@expressmusic.co.uk>;
	Fri, 07 Feb 2025 16:47:43 +0000 (UTC)
Date: Fri, 07 Feb 2025 16:47:43 +0000
From: "Lenika (Euro Car Parts Support)" <custservice@eurocarparts.com>
Reply-To: Euro Car Parts Support <custservice@eurocarparts.com>
To: Philip Graham <sales@expressmusic.co.uk>
Message-ID: <92K1EPLL4GL_67a6392f54dce_49375060691_sprut@zendesk.com>
In-Reply-To: <25235a74f74eefb6c1c6b52cb51acc4e@expressmusic.co.uk>
References: <92K1EPLL4GL@zendesk.com>
 <92K1EPLL4GL_67a5f862e482a_6737501842035_sprut@zendesk.com>
 <25235a74f74eefb6c1c6b52cb51acc4e@expressmusic.co.uk>
Subject: [Update] - Re: Conversation with Philip Graham
Mime-Version: 1.0
Content-Type: multipart/alternative;
 boundary="--==_mimepart_67a6392f97412_493750607e3";
 charset=utf-8
Content-Transfer-Encoding: 7bit
X-Delivery-Context: event-id-32490600054161
Auto-Submitted: auto-generated
X-Auto-Response-Suppress: All
X-Mailer: Zendesk Mailer
X-Zendesk-From-Account-Id: 48b1edc
X-Zendesk-Email-Id: 01JKGMYR2JR6EZ9BDXQ121PE2D
DKIM-Signature:  v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com;
 q=dns/txt; s=zendesk1; t=1738946863;
 bh=jCQdi0oHAC/wlNcYpm/IAmg6wjQVGoAPrW3qYJ7m/FU=;
 h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding;
 b=gNxpY9475kPBWLkDyY+hj/kRE9n7uVYNGpua2gmMd+kSzbvPtCiul0RIAtBcMausNAzgQ6qs0iTeIkBlFqB1GCVKxU+IVIYwNe6a5DZd4PoV6u13LF7906aepY6/KAnyex5ngE7BX9bsKFZ302I/91jbknv2S9XQ6e0vJn8NkazRSUdDX/og+XgedRXjKlqizwzSkapFqGkH+p9hr51ULMNmWrFu9wSSvDg5bvfOAKUXUY+W/5v+uFxHf+ZRM9OrhA+GD9jbL7Fil7rPa/TteZDmZfEF+rvVYtoxfPRolmZu79AApcvIGPysj5zC+XIhJD0LPXFRCk+cEMgKsZkyYA==


----==_mimepart_67a6392f97412_493750607e3
Content-Type: text/plain;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

<div><table class=3D"new-template" style=3D"font-family:Arial;border-radi=
us:10px;border:1px solid #dbdbdb" border=3D"0" width=3D"600" cellspacing=3D=
"0" cellpadding=3D"0" align=3D"center" bgcolor=3D"#ffffff"><tbody><tr><td=
 style=3D"width:600;border:1px solid #9e9e9e"><table style=3D"width:100%"=
><tbody><tr><td style=3D"text-align:center;border:dotted #fff"><img style=
=3D"display:block;margin:10px auto 0 auto" src=3D"https://d2s3hssvudfex6.=
cloudfront.net/one-support-logos/ecp_logo.svg" width=3D"153" height=3D"78=
"></td></tr></tbody></table><table style=3D"background-color:#fff;border-=
collapse:collapse;border:1px none #919191;height:144px" width=3D"596"><tb=
ody><tr><td style=3D"width:28px;border:1px none #919191;margin:0">&nbsp;<=
/td><td style=3D"padding:0 40px;border:1px none #919191;width:456.312px;m=
argin:0"><h3 style=3D"text-align:center"><span style=3D"font-family:Arial=
,Helvetica,sans-serif;font-size:28px">We've got an update for you!</span>=
</h3><p style=3D"text-align:center"><strong><span style=3D"font-family:Ar=
ial,Helvetica,sans-serif;font-size:14px">Hi Philip,</span></strong></p><p=
 style=3D"text-align:center"><span style=3D"font-family:Arial,Helvetica,s=
ans-serif;color:#475577">Your request <strong>5427860</strong> has been u=
pdated</span></p></td><td style=3D"width:28px;border:1px none #919191;mar=
gin:0">&nbsp;</td></tr></tbody></table><table style=3D"width:100%;backgro=
und-color:#fff;border-collapse:collapse;border:1px none #000"><tbody><tr>=
<td style=3D"width:5%;margin:0;border:1px none #000">&nbsp;</td><td style=
=3D"border-bottom:2px solid #000;border-top:2px solid #000;margin:0"><div=
 style=3D"text-align:center;padding:10px"><span style=3D"font-family:Aria=
l,Helvetica,sans-serif">To add additional comments, please reply to this =
email.</span></div><div style=3D"padding:10px;text-align:left"><span styl=
e=3D"font-family:Arial,Helvetica,sans-serif">----------------------------=
------------------

Lenika, 7 Feb 2025, 16:47 GMT

Good Afternoon,

Thank you for your email.

We have made attempts to contact you via phone; however, we have not rece=
ived a response regarding the follow-up, nor have we received a reply to =
our previous email. I have sent an additional email inquiring about the s=
tatus of your order. Once I receive a response, I will promptly send you =
a follow-up email to provide further information.

Kind Regards,

Lenika. H

Customer Service Advisor
LKQ Euro Car Parts

Euro Car Parts Limited,
T2 Birch Coppice Business Park,
Danny Morson Way, Dordon,
Tamworth, B78 1SE,
United Kingdom.

https://corporate.eurocarparts.com/
www.lkqcorp.com</span></div></td><td style=3D"width:5%;margin:0;border:1p=
x none #000">&nbsp;</td></tr></tbody></table><table style=3D"width:100%;b=
ackground-color:#fff;border-collapse:collapse;border:1px none #919191"><t=
body><tr><td style=3D"width:5%;border:1px none #919191">&nbsp;</td><td st=
yle=3D"padding:10px 0 2px;width:90%;border:1px none #919191"><span style=3D=
"font-family:Arial,Helvetica,sans-serif;font-size:16px"><strong>Don't for=
get</strong></span></td><td style=3D"width:5%;border:1px none #919191">&n=
bsp;</td></tr></tbody></table><table style=3D"width:100%;background-color=
:#fff;border-collapse:collapse;border:1px none #919191"><tbody><tr><td st=
yle=3D"width:5%;border:1px none #919191">&nbsp;</td><td style=3D"padding:=
0 0 10px;border:1px none #919191"><span style=3D"font-family:Arial,Helvet=
ica,sans-serif;font-size:14px">We've got you covered and will aim to resp=
ond in 4 hours, alternatively, you can check out our Help Centre, accessi=
ble 24/7 for instant answers to the most common questions</span></td><td =
style=3D"width:5%;border:1px none #919191">&nbsp;</td></tr></tbody></tabl=
e><table style=3D"width:100%;background-color:#fff;border-collapse:collap=
se;border:1px none #919191"><tbody><tr><td style=3D"width:5%;border:1px n=
one #919191">&nbsp;</td><td style=3D"height:90px;background-color:#0033a0=
;text-align:center;border-radius:5px;border:1px none #919191"><a style=3D=
"color:#fff;text-decoration:none" href=3D"https://help.eurocarparts.com/h=
c/en-us" target=3D"_blank" rel=3D"noopener"><img class=3D"CToWUd" style=3D=
"height:26px" src=3D"https://images.lteplatform.com/images/ecp/poci-chat-=
ico.png" data-bit=3D"iit" data-unique-identifier=3D""></a><p style=3D"wid=
th:100%;text-align:center;font-size:14px;line-height:20px;color:#fff;marg=
in:0"><strong>Help Center</strong><br><span style=3D"color:#fff;text-deco=
ration:none">Click Here</span></p></td><td style=3D"width:5%;border:1px n=
one #919191">&nbsp;</td></tr></tbody></table><table style=3D"width:100%;b=
ackground-color:#fff;border-collapse:collapse;border:1px none #919191"><t=
body><tr><td style=3D"width:5.0167%;border:1px none #919191">&nbsp;</td><=
td style=3D"font-size:10px;border:1px none #919191;width:89.9666%;padding=
:10px 0 0"><span style=3D"color:#878787">LKQ Euro Car Parts Limited, T2 B=
irch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, B78 1SE</=
span></td><td style=3D"width:5%;border:1px none #919191">&nbsp;</td></tr>=
</tbody></table><table style=3D"width:100%;background-color:#fff;border-c=
ollapse:collapse;border:none #919191"><tbody><tr><td style=3D"width:5.016=
7%;border:none #919191">&nbsp;</td><td style=3D"font-size:10px;color:#475=
577;border:none #919191;padding:5px 0 0"><span style=3D"color:#878787">VA=
T 766 4369 89. Company Number 2680212.</span></td><td style=3D"width:5.01=
67%;border:none #919191">&nbsp;</td></tr></tbody></table></td></tr></tbod=
y></table><p>&nbsp;</p><p>&nbsp;</p><hr><p><span style=3D"font-family:Ari=
al,Helvetica,sans-serif;font-size:10px;color:#939597">This message and an=
y attachments may contain information that is privileged and / or confide=
ntial and intended solely for the addressee(s). If you are not the addres=
see or have received this e-mail in error, please notify the sender immed=
iately by e-mail and delete the message and any attachments from your sys=
tem and do not copy, disclose or otherwise act upon any part of this emai=
l or its attachments. We operate anti-virus programmes but you must take =
full responsibility for virus checking. Euro Car Parts Limited. Registere=
d Office - T2, Birch Coppice Business Park, Danny Morson Way, Dordon, Tam=
worth B78 1SE Registered Number &ndash; 2680212</span></p></div>

--------------------------------
This email is a service from Euro Car Parts.











[92K1EP-LL4GL]=

----==_mimepart_67a6392f97412_493750607e3
Content-Type: text/html;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html><html dir=3D"auto"><head>=0D
  <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8=
">=0D
  <style type=3D"text/css">=0D
    table td {=0D
      border-collapse: collapse;=0D
    }=0D
    body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b=
idi: embed; }=0D
=0D
  </style>=0D
=0D
          <style type=3D"text/css">=0D
            @media only screen and (max-width: 768px) {=0D
              .simplified-email-footer .namecard {=0D
                display: block;=0D
                min-width: 100%;=0D
                padding: 0 0 16px 0; }=0D
=0D
              .simplified-email-footer .content {=0D
                padding: 16px; }=0D
            }=0D
          </style>=0D
        </head>=0D
<body lang=3D"en-gb" style=3D"width: 100%!important; margin: 0; padding: =
0;">=0D
  <div style=3D"font-family: 'system-ui','-apple-system','BlinkMacSystemF=
ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne=
ue','Arial','sans-serif'; font-size: 14px; line-height: 1.5; color:#44444=
4;">=0D
    <p dir=3D"ltr"></p><div><table class=3D"new-template" style=3D"font-f=
amily:Arial;border-radius:10px;border:1px solid #dbdbdb" border=3D"0" wid=
th=3D"600" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" bgcolor=3D=
"#ffffff"><tbody><tr><td style=3D"width:600;border:1px solid #9e9e9e"><ta=
ble style=3D"width:100%"><tbody><tr><td style=3D"text-align:center;border=
:dotted #fff"><img style=3D"display:block;margin:10px auto 0 auto" src=3D=
"https://d2s3hssvudfex6.cloudfront.net/one-support-logos/ecp_logo.svg" wi=
dth=3D"153" height=3D"78"></td></tr></tbody></table><table style=3D"backg=
round-color:#fff;border-collapse:collapse;border:1px none #919191;height:=
144px" width=3D"596"><tbody><tr><td style=3D"width:28px;border:1px none #=
919191;margin:0">&nbsp;</td><td style=3D"padding:0 40px;border:1px none #=
919191;width:456.312px;margin:0"><h3 style=3D"text-align:center"><span st=
yle=3D"font-family:Arial,Helvetica,sans-serif;font-size:28px">We've got a=
n update for you!</span></h3><p style=3D"text-align:center" dir=3D"ltr"><=
strong><span style=3D"font-family:Arial,Helvetica,sans-serif;font-size:14=
px">Hi Philip,</span></strong></p><p style=3D"text-align:center" dir=3D"l=
tr"><span style=3D"font-family:Arial,Helvetica,sans-serif;color:#475577">=
Your request <strong>5427860</strong> has been updated</span></p></td><td=
 style=3D"width:28px;border:1px none #919191;margin:0">&nbsp;</td></tr></=
tbody></table><table style=3D"width:100%;background-color:#fff;border-col=
lapse:collapse;border:1px none #000"><tbody><tr><td style=3D"width:5%;mar=
gin:0;border:1px none #000">&nbsp;</td><td style=3D"border-bottom:2px sol=
id #000;border-top:2px solid #000;margin:0"><div style=3D"text-align:cent=
er;padding:10px"><span style=3D"font-family:Arial,Helvetica,sans-serif">T=
o add additional comments, please reply to this email.</span></div><div s=
tyle=3D"padding:10px;text-align:left"><span style=3D"font-family:Arial,He=
lvetica,sans-serif"><div style=3D"margin-top: 25px" data-version=3D"2"><t=
able class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspa=
cing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D=
"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>     =
                 <td valign=3D"top" style=3D"padding: 0 15px 0 15px; widt=
h: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" =
src=3D"https://lkqe-central-support-services.zendesk.com/images/2016/defa=
ult-avatar-80.png">            </td>                    <td width=3D"100%=
" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                  =
                              <strong>Lenika</strong> (Euro Car Parts)   =
                                       </p>            <p style=3D"font-f=
amily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,=
sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; marg=
in-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              7 Feb 20=
25, 16:47 GMT            </p>                                    <div cla=
ss=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0;">Good Afternoon,<br>&nbsp;<br>Thank you for your email.=
<br>&nbsp;<br>We have made attempts to contact you via phone; however, we=
 have not received a response regarding the follow-up, nor have we receiv=
ed a reply to our previous email. I have sent an additional email inquiri=
ng about the status of your order. Once I receive a response, I will prom=
ptly send you a follow-up email to provide further information.<br>&nbsp;=
<br>Kind Regards,<br><div class=3D"signature"><p dir=3D"ltr" style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0;">Lenika. H</p><p dir=3D"l=
tr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Customer=
 Service Advisor<br>=0D
LKQ Euro Car Parts</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0;">Euro Car Parts Limited,<br>=0D
T2 Birch Coppice Business Park,<br>=0D
Danny Morson Way, Dordon,<br>=0D
Tamworth, B78 1SE,<br>=0D
United Kingdom.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 2=
2px; margin: 15px 0;"><a href=3D"https://corporate.eurocarparts.com/" rel=
=3D"noreferrer">https://corporate.eurocarparts.com/</a><br><a href=3D"htt=
p://www.lkqcorp.com" rel=3D"noreferrer">www.lkqcorp.com</a></p></div></di=
v><p dir=3D"ltr">                      </p></td>        </tr>      </tbod=
y></table>    </td>  </tr></tbody></table></div></span></div></td><td sty=
le=3D"width:5%;margin:0;border:1px none #000">&nbsp;</td></tr></tbody></t=
able><table style=3D"width:100%;background-color:#fff;border-collapse:col=
lapse;border:1px none #919191"><tbody><tr><td style=3D"width:5%;border:1p=
x none #919191">&nbsp;</td><td style=3D"padding:10px 0 2px;width:90%;bord=
er:1px none #919191"><span style=3D"font-family:Arial,Helvetica,sans-seri=
f;font-size:16px"><strong>Don't forget</strong></span></td><td style=3D"w=
idth:5%;border:1px none #919191">&nbsp;</td></tr></tbody></table><table s=
tyle=3D"width:100%;background-color:#fff;border-collapse:collapse;border:=
1px none #919191"><tbody><tr><td style=3D"width:5%;border:1px none #91919=
1">&nbsp;</td><td style=3D"padding:0 0 10px;border:1px none #919191"><spa=
n style=3D"font-family:Arial,Helvetica,sans-serif;font-size:14px">We've g=
ot you covered and will aim to respond in 4 hours, alternatively, you can=
 check out our Help Centre, accessible 24/7 for instant answers to the mo=
st common questions</span></td><td style=3D"width:5%;border:1px none #919=
191">&nbsp;</td></tr></tbody></table><table style=3D"width:100%;backgroun=
d-color:#fff;border-collapse:collapse;border:1px none #919191"><tbody><tr=
><td style=3D"width:5%;border:1px none #919191">&nbsp;</td><td style=3D"h=
eight:90px;background-color:#0033a0;text-align:center;border-radius:5px;b=
order:1px none #919191"><a style=3D"color:#fff;text-decoration:none" href=
=3D"https://help.eurocarparts.com/hc/en-us" target=3D"_blank" rel=3D"noop=
ener"><img class=3D"CToWUd" style=3D"height:26px" src=3D"https://images.l=
teplatform.com/images/ecp/poci-chat-ico.png" data-bit=3D"iit" data-unique=
-identifier=3D""></a><p style=3D"width:100%;text-align:center;font-size:1=
4px;line-height:20px;color:#fff;margin:0" dir=3D"ltr"><strong>Help Center=
</strong><br><span style=3D"color:#fff;text-decoration:none">Click Here</=
span></p></td><td style=3D"width:5%;border:1px none #919191">&nbsp;</td><=
/tr></tbody></table><table style=3D"width:100%;background-color:#fff;bord=
er-collapse:collapse;border:1px none #919191"><tbody><tr><td style=3D"wid=
th:5.0167%;border:1px none #919191">&nbsp;</td><td style=3D"font-size:10p=
x;border:1px none #919191;width:89.9666%;padding:10px 0 0"><span style=3D=
"color:#878787">LKQ Euro Car Parts Limited, T2 Birch Coppice Business Par=
k, Danny Morson Way, Dordon, Tamworth, B78 1SE</span></td><td style=3D"wi=
dth:5%;border:1px none #919191">&nbsp;</td></tr></tbody></table><table st=
yle=3D"width:100%;background-color:#fff;border-collapse:collapse;border:n=
one #919191"><tbody><tr><td style=3D"width:5.0167%;border:none #919191">&=
nbsp;</td><td style=3D"font-size:10px;color:#475577;border:none #919191;p=
adding:5px 0 0"><span style=3D"color:#878787">VAT 766 4369 89. Company Nu=
mber 2680212.</span></td><td style=3D"width:5.0167%;border:none #919191">=
&nbsp;</td></tr></tbody></table></td></tr></tbody></table><p dir=3D"ltr">=
&nbsp;</p><p dir=3D"ltr">&nbsp;</p><hr><p dir=3D"ltr"><span style=3D"font=
-family:Arial,Helvetica,sans-serif;font-size:10px;color:#939597">This mes=
sage and any attachments may contain information that is privileged and /=
 or confidential and intended solely for the addressee(s). If you are not=
 the addressee or have received this e-mail in error, please notify the s=
ender immediately by e-mail and delete the message and any attachments fr=
om your system and do not copy, disclose or otherwise act upon any part o=
f this email or its attachments. We operate anti-virus programmes but you=
 must take full responsibility for virus checking. Euro Car Parts Limited=
. Registered Office - T2, Birch Coppice Business Park, Danny Morson Way, =
Dordon, Tamworth B78 1SE Registered Number =E2=80=93 2680212</span></p></=
div>=0D
  </div><br>=0D
  <div style=3D"font-family: 'system-ui','-apple-system','BlinkMacSystemF=
ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne=
ue','Arial','sans-serif'; font-size: 12px; line-height: 1.5; color: #aaaa=
aa; margin: 10px 0 14px 0; padding-top: 10px;">=0D
    This email is a service from Euro Car Parts. Delivered by <a href=3D"=
https://www.zendesk.co.uk/service/?utm_campaign=3Dtext&amp;utm_content=3D=
LKQ+Euro+Car+Parts&amp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Dema=
il-notification" style=3D"color:black;" target=3D"_blank">Zendesk</a>=0D
  </div><br>=0D
  =0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[92K1EP-LL4GL]</span>=0D
=0D
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none">  <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction">    <link itemprop=3D"url" href=3D"https://help.=
eurocarparts.com/hc/requests/5427860">    <meta itemprop=3D"name" content=
=3D"View ticket">  </div></div></body></html>=

----==_mimepart_67a6392f97412_493750607e3--