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From: Walter Sleight <waltersleight@outlook.com>
To: "sales@expressmusic.co.uk" <sales@expressmusic.co.uk>
Subject: Re: Faulty guitar order number 27784
Thread-Topic: Faulty guitar order number 27784
Thread-Index:
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Date: Mon, 13 Apr 2026 09:37:38 +0000
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Hi Phil, sorry but lost the label, my fault. The courier called but couldn=
't send the package. I've now found the label. The courier said he would re=
schedule the pickup for tomorrow. Will you contact his company and make sur=
e please. Sorry for the inconvenience.
Kind regards
Walter
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
Sent: Saturday, April 11, 2026 11:46:49 AM
To: Walter Sleight <waltersleight@outlook.com>
Subject: Re: Faulty guitar order number 27784
Hi
Label attached
Collection booked for Monday
I will let you know as soon as its back here
Phil
:)
On 2026-04-10 17:23, Walter Sleight wrote:
> Yes Phil Monday will be fine
>
> Sent from Outlook for Android [1]
> -------------------------
>
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Sent: Friday, April 10, 2026 3:34:56 PM
> To: Walter Sleight <waltersleight@outlook.com>
> Subject: Re: Faulty guitar order number 27784
>
> Hi
> Shall I arrange collection for Monday ?
> If Martin confirm its a manufacturing defect we can issue a refund,
> credit or replacement whatever works for you.
> Phil
>
> On 2026-04-10 15:23, Walter Sleight wrote:
>> Thanks Phil, I'd like you to collect it. I don't mind covering the
>> cost. How do I stand for a refund? my confidence in Martin has taken
> a
>> blow.
>>
>> Walter
>>
>> Sent from Outlook for Android [1]
>> -------------------------
>>
>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>> Sent: Friday, April 10, 2026 2:56:35 PM
>> To: Walter Sleight <waltersleight@outlook.com>
>> Subject: Re: Faulty guitar order number 27784
>>
>> Hi
>>
>> Good to hear the box & packaging arrived safely.
>>
>> You can either ship back to us (address below) or I can arrange
>> collection.
>>
>> If the later just let me know once you have it boxed up & which day
>> suits you for collection and I will email the labels over.
>>
>> Just to make you aware in the event we ship the guitar back to
> Martin
>> and a manufacturing defect is present, all costs, including carriage
> &
>>
>> repair / replacement are covered by us. If they find no
> manufacturing
>> defect, all costs will need to be covered by the yourself.
>>
>> Phil
>>
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>>
>> On 2026-04-10 12:47, Walter Sleight wrote:
>>> Hello again Phil, the box has arrived safely, I haven't opened it
>>> yet, can you tell me if I'll find a returns label in it and is it
>>> coming to you or Glasgow? Many thanks for your assistance.
>>>
>>> Kind regards
>>> Walter
>>>
>>> Sent from Outlook for Android [1]
>>> -------------------------
>>>
>>> From: Walter Sleight <waltersleight@outlook.com>
>>> Sent: Thursday, April 9, 2026 5:24:46 PM
>>> To: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>> Subject: Re: Faulty guitar order number 27784
>>>
>>> Great, thank you so much!
>>>
>>> Sent from Outlook for Android [1]
>>> -------------------------
>>>
>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>> Sent: Thursday, April 9, 2026 1:16:05 PM
>>> To: Walter Sleight <waltersleight@outlook.com>
>>> Subject: Re: Faulty guitar order number 27784
>>>
>>> Hi
>>> Box on its way to you, I have included some packaging as well
>>> FedEx Tracking no 870476382263
>>> Phil
>>> :)
>>>
>>> On 2026-04-08 15:54, Walter Sleight wrote:
>>>> Hi Phil, I'd like to take you up on the offer of a box, thank you.
>>>> You should have my address.
>>>>
>>>> Walter
>>>>
>>>> Sent from Outlook for Android [1]
>>>> -------------------------
>>>>
>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>> Sent: Wednesday, April 8, 2026 10:55:25 AM
>>>> To: Walter Sleight <waltersleight@outlook.com>
>>>> Subject: Re: Faulty guitar order number 27784
>>>>
>>>> Hi Walter
>>>> I can ship a box to you if that helps
>>>> We need to get the guitar back to Martin so they can take a look
>>>> This isnt something we have seen before so need to figure out what
>>> has
>>>>
>>>> caused the issue
>>>> Give me a call if its easier 01926 808982 we are open Tuesday -
>>> Friday
>>>>
>>>> 11am-5pm & Saturday 11am-3pm
>>>> Phil
>>>> :)
>>>>
>>>> 2026-04-08 09:22, Walter Sleight wrote:
>>>>> Good morning Phil, I'm not having any success in finding a box to
>>>>> ship this guitar in and I have a busy day ahead, it's my wife's
>>> 80th
>>>>> birthday. I'm getting quite frustrated with this guitar return
> and
>>>> am
>>>>> considering asking for a refund. I'll email you tomorrow or
> better
>>>>> still telephone so we can speak.
>>>>>
>>>>> Kind regard
>>>>> Walter
>>>>>
>>>>> Sent from Outlook for Android [1]
>>>>> -------------------------
>>>>>
>>>>> From: Walter Sleight <waltersleight@outlook.com>
>>>>> Sent: Tuesday, April 7, 2026 5:05:44 PM
>>>>> To: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>> Subject: Re: Faulty guitar order number 27784
>>>>>
>>>>> Hello Phil, sorry but no I don't have a box. All I can do is
>> find
>>>> a
>>>>> dealer who will let me have one. Is there another way?
>>>>>
>>>>> Sent from Outlook for Android [1]
>>>>> -------------------------
>>>>>
>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>> Sent: Tuesday, April 7, 2026 3:48:08 PM
>>>>> To: Walter Sleight <waltersleight@outlook.com>
>>>>> Subject: Re: Faulty guitar order number 27784
>>>>>
>>>>> Hi Walter
>>>>> Martin have just got back to me
>>>>> We will need to get the guitar back Martin UK service centre for
>>>> them
>>>>> to
>>>>> take a look
>>>>> Are you able to ship the guitar to us ?
>>>>> Phil
>>>>>
>>>>> On 2026-04-07 13:49, Walter Sleight wrote:
>>>>>> Thank you!
>>>>>>
>>>>>> Sent from Outlook for Android [1]
>>>>>> -------------------------
>>>>>>
>>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>>> Sent: Tuesday, April 7, 2026 12:29:35 PM
>>>>>> To: Walter Sleight <waltersleight@outlook.com>
>>>>>> Subject: Re: Faulty guitar order number 27784
>>>>>>
>>>>>> Thanks
>>>>>> I will send the info over now
>>>>>> As soon as Martin get back to me I will be in touch
>>>>>> Phil
>>>>>> :)
>>>>>>
>>>>>> On 2026-04-07 12:27, Walter Sleight wrote:
>>>>>>> Of course, number is 2942969
>>>>>>>
>>>>>>> Walter
>>>>>>>
>>>>>>> Sent from Outlook for Android [1]
>>>>>>> -------------------------
>>>>>>>
>>>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>>>> Sent: Tuesday, April 7, 2026 11:47:09 AM
>>>>>>> To: Walter Sleight <waltersleight@outlook.com>
>>>>>>> Subject: Re: Faulty guitar order number 27784
>>>>>>>
>>>>>>> Hi
>>>>>>> Thanks for the email
>>>>>>> I will forward your picture to Martin today and see what the
>> best
>>>>>>> course
>>>>>>> of action is
>>>>>>> Can you let me know the serial number of the guitar please ?
>>>>>>> Regards
>>>>>>> Phil
>>>>>>>
>>>>>>> On 2026-04-04 14:57, Walter Sleight wrote:
>>>>>>>> I purchase a Martin 00-X2E Cocobolo guitar from you, invoice
>>>>> dated
>>>>>>>> 7th January 2026. Today I discovered that the back was coming
>>>> away
>>>>>>>> from the side. Photo attached. The instrument was kept in its
>>>> case
>>>>>>>> when not in use.
>>>>>>>> I shall have to return it, please advise.
>>>>>>>> Regards
>>>>>>>> Walter Sleight
>>>>>>>>
>>>>>>>> Sent from Outlook for Android [1]
>>>>>>>>
>>>>>>>> Links:
>>>>>>>> ------
>>>>>>>> [1] https://aka.ms/AAb9ysg
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Links:
>>>>>>> ------
>>>>>>> [1] https://aka.ms/AAb9ysg
>>>>>>
>>>>>>
>>>>>>
>>>>>> Links:
>>>>>> ------
>>>>>> [1] https://aka.ms/AAb9ysg
>>>>>
>>>>>
>>>>>
>>>>> Links:
>>>>> ------
>>>>> [1] https://aka.ms/AAb9ysg
>>>>
>>>>
>>>>
>>>> Links:
>>>> ------
>>>> [1] https://aka.ms/AAb9ysg
>>>
>>>
>>>
>>> Links:
>>> ------
>>> [1] https://aka.ms/AAb9ysg
>>
>>
>>
>> Links:
>> ------
>> [1] https://aka.ms/AAb9ysg
>
>
>
> Links:
> ------
> [1] https://aka.ms/AAb9ysg
--_000_MA3P292MB0442DC0FD11798C4D816A498AD242MA3P292MB0442ESPP_
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o, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);" =
dir=3D"auto">
Hi Phil, sorry but lost the label, my fault. The courier called but c=
ouldn't send the package. I've now found the label. The courier said he wou=
ld reschedule the pickup for tomorrow. Will you contact his company and mak=
e sure please. Sorry for the inconvenience.</div>
<div style=3D"font-family: Aptos, Aptos_MSFontService, -apple-system, Robot=
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Kind regards </div>
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o, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);" =
dir=3D"auto">
Walter</div>
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es=3D"true" dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, =
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<span style=3D"font-family: Aptos, Aptos_MSFontService, -apple-system, Robo=
to, Arial, Helvetica, sans-serif; font-size: 12pt;">Sent from
</span><a href=3D"https://aka.ms/AAb9ysg" style=3D"font-family: Aptos, Apto=
s_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-=
size: 12pt;">Outlook for Android</a></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> sales@expressmusic.co=
.uk <sales@expressmusic.co.uk><br>
<b>Sent:</b> Saturday, April 11, 2026 11:46:49 AM<br>
<b>To:</b> Walter Sleight <waltersleight@outlook.com><br>
<b>Subject:</b> Re: Faulty guitar order number 27784</font>
<div> </div>
</div>
<div class=3D"BodyFragment"><font size=3D"2"><span style=3D"font-size:11pt;=
">
<div class=3D"PlainText">Hi<br>
Label attached<br>
Collection booked for Monday<br>
I will let you know as soon as its back here<br>
Phil<br>
:)<br>
<br>
On 2026-04-10 17:23, Walter Sleight wrote:<br>
> Yes Phil Monday will be fine<br>
> <br>
> Sent from Outlook for Android [1]<br>
> -------------------------<br>
> <br>
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk><br>
> Sent: Friday, April 10, 2026 3:34:56 PM<br>
> To: Walter Sleight <waltersleight@outlook.com><br>
> Subject: Re: Faulty guitar order number 27784<br>
> <br>
> Hi<br>
> Shall I arrange collection for Monday ?<br>
> If Martin confirm its a manufacturing defect we can issue a refund,<br=
>
> credit or replacement whatever works for you.<br>
> Phil<br>
> <br>
> On 2026-04-10 15:23, Walter Sleight wrote:<br>
>> Thanks Phil, I'd like you to collect it. I don't mind covering the=
<br>
>> cost. How do I stand for a refund? my confidence in Martin has tak=
en<br>
> a<br>
>> blow.<br>
>> <br>
>> Walter<br>
>> <br>
>> Sent from Outlook for Android [1]<br>
>> -------------------------<br>
>> <br>
>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk><br=
>
>> Sent: Friday, April 10, 2026 2:56:35 PM<br>
>> To: Walter Sleight <waltersleight@outlook.com><br>
>> Subject: Re: Faulty guitar order number 27784<br>
>> <br>
>> Hi<br>
>> <br>
>> Good to hear the box & packaging arrived safely.<br>
>> <br>
>> You can either ship back to us (address below) or I can arrange<br=
>
>> collection.<br>
>> <br>
>> If the later just let me know once you have it boxed up & whic=
h day<br>
>> suits you for collection and I will email the labels over.<br>
>> <br>
>> Just to make you aware in the event we ship the guitar back to<br>
> Martin<br>
>> and a manufacturing defect is present, all costs, including carria=
ge<br>
> &<br>
>> <br>
>> repair / replacement are covered by us. If they find no<br>
> manufacturing<br>
>> defect, all costs will need to be covered by the yourself.<br>
>> <br>
>> Phil<br>
>> <br>
>> Express Music<br>
>> B2 & B3 Quarry Park<br>
>> Old Milverton Lane<br>
>> Leamington Spa<br>
>> CV32 6RW<br>
>> <br>
>> On 2026-04-10 12:47, Walter Sleight wrote:<br>
>>> Hello again Phil, the box has arrived safely, I haven't opened=
it<br>
>>> yet, can you tell me if I'll find a returns label in it and is=
it<br>
>>> coming to you or Glasgow? Many thanks for your assistance.<br>
>>> <br>
>>> Kind regards<br>
>>> Walter<br>
>>> <br>
>>> Sent from Outlook for Android [1]<br>
>>> -------------------------<br>
>>> <br>
>>> From: Walter Sleight <waltersleight@outlook.com><br>
>>> Sent: Thursday, April 9, 2026 5:24:46 PM<br>
>>> To: sales@expressmusic.co.uk <sales@expressmusic.co.uk><=
br>
>>> Subject: Re: Faulty guitar order number 27784<br>
>>> <br>
>>> Great, thank you so much!<br>
>>> <br>
>>> Sent from Outlook for Android [1]<br>
>>> -------------------------<br>
>>> <br>
>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>=
;<br>
>>> Sent: Thursday, April 9, 2026 1:16:05 PM<br>
>>> To: Walter Sleight <waltersleight@outlook.com><br>
>>> Subject: Re: Faulty guitar order number 27784<br>
>>> <br>
>>> Hi<br>
>>> Box on its way to you, I have included some packaging as well<=
br>
>>> FedEx Tracking no 870476382263<br>
>>> Phil<br>
>>> :)<br>
>>> <br>
>>> On 2026-04-08 15:54, Walter Sleight wrote:<br>
>>>> Hi Phil, I'd like to take you up on the offer of a box, th=
ank you.<br>
>>>> You should have my address.<br>
>>>> <br>
>>>> Walter<br>
>>>> <br>
>>>> Sent from Outlook for Android [1]<br>
>>>> -------------------------<br>
>>>> <br>
>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.u=
k><br>
>>>> Sent: Wednesday, April 8, 2026 10:55:25 AM<br>
>>>> To: Walter Sleight <waltersleight@outlook.com><br>
>>>> Subject: Re: Faulty guitar order number 27784<br>
>>>> <br>
>>>> Hi Walter<br>
>>>> I can ship a box to you if that helps<br>
>>>> We need to get the guitar back to Martin so they can take =
a look<br>
>>>> This isnt something we have seen before so need to figure =
out what<br>
>>> has<br>
>>>> <br>
>>>> caused the issue<br>
>>>> Give me a call if its easier 01926 808982 we are open Tues=
day -<br>
>>> Friday<br>
>>>> <br>
>>>> 11am-5pm & Saturday 11am-3pm<br>
>>>> Phil<br>
>>>> :)<br>
>>>> <br>
>>>> 2026-04-08 09:22, Walter Sleight wrote:<br>
>>>>> Good morning Phil, I'm not having any success in findi=
ng a box to<br>
>>>>> ship this guitar in and I have a busy day ahead, it's =
my wife's<br>
>>> 80th<br>
>>>>> birthday. I'm getting quite frustrated with this guita=
r return<br>
> and<br>
>>>> am<br>
>>>>> considering asking for a refund. I'll email you tomorr=
ow or<br>
> better<br>
>>>>> still telephone so we can speak.<br>
>>>>> <br>
>>>>> Kind regard<br>
>>>>> Walter<br>
>>>>> <br>
>>>>> Sent from Outlook for Android [1]<br>
>>>>> -------------------------<br>
>>>>> <br>
>>>>> From: Walter Sleight <waltersleight@outlook.com>=
<br>
>>>>> Sent: Tuesday, April 7, 2026 5:05:44 PM<br>
>>>>> To: sales@expressmusic.co.uk <sales@expressmusic.co=
.uk><br>
>>>>> Subject: Re: Faulty guitar order number 27784<br>
>>>>> <br>
>>>>> Hello Phil, sorry but no I don't have a bo=
x. All I can do is<br>
>> find<br>
>>>> a<br>
>>>>> dealer who will let me have one. Is there another way?=
<br>
>>>>> <br>
>>>>> Sent from Outlook for Android [1]<br>
>>>>> -------------------------<br>
>>>>> <br>
>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.=
co.uk><br>
>>>>> Sent: Tuesday, April 7, 2026 3:48:08 PM<br>
>>>>> To: Walter Sleight <waltersleight@outlook.com><b=
r>
>>>>> Subject: Re: Faulty guitar order number 27784<br>
>>>>> <br>
>>>>> Hi Walter<br>
>>>>> Martin have just got back to me<br>
>>>>> We will need to get the guitar back Martin UK service =
centre for<br>
>>>> them<br>
>>>>> to<br>
>>>>> take a look<br>
>>>>> Are you able to ship the guitar to us ?<br>
>>>>> Phil<br>
>>>>> <br>
>>>>> On 2026-04-07 13:49, Walter Sleight wrote:=
<br>
>>>>>> Thank you!<br>
>>>>>> <br>
>>>>>> Sent from Outlook for Android [1]<br>
>>>>>> -------------------------<br>
>>>>>> <br>
>>>>>> From: sales@expressmusic.co.uk <sales@expressmu=
sic.co.uk><br>
>>>>>> Sent: Tuesday, April 7, 2026 12:29:35 PM<br>
>>>>>> To: Walter Sleight <waltersleight@outlook.com&g=
t;<br>
>>>>>> Subject: Re: Faulty guitar order number 27784<br>
>>>>>> <br>
>>>>>> Thanks<br>
>>>>>> I will send the info over now<br>
>>>>>> As soon as Martin get back to me I will be in touc=
h<br>
>>>>>> Phil<br>
>>>>>> :)<br>
>>>>>> <br>
>>>>>> On 2026-04-07 12:27, Walter Sleight wrote:<br>
>>>>>>> Of course, number is 2942969<br>
>>>>>>> <br>
>>>>>>> Walter<br>
>>>>>>> <br>
>>>>>>> Sent from Outlook for Android [1]<br>
>>>>>>> -------------------------<br>
>>>>>>> <br>
>>>>>>> From: sales@expressmusic.co.uk <sales@expre=
ssmusic.co.uk><br>
>>>>>>> Sent: Tuesday, April 7, 2026 11:47:09 AM<br>
>>>>>>> To: Walter Sleight <waltersleight@outlook.c=
om><br>
>>>>>>> Subject: Re: Faulty guitar order number 27784<=
br>
>>>>>>> <br>
>>>>>>> Hi<br>
>>>>>>> Thanks for the email<br>
>>>>>>> I will forward your picture to Martin today an=
d see what the<br>
>> best<br>
>>>>>>> course<br>
>>>>>>> of action is<br>
>>>>>>> Can you let me know the serial number of the g=
uitar please ?<br>
>>>>>>> Regards<br>
>>>>>>> Phil<br>
>>>>>>> <br>
>>>>>>> On 2026-04-04 14:57, Walter Sleight wrote:<br>
>>>>>>>> I purchase a Martin 00-X2E Cocobolo guitar=
from you, invoice<br>
>>>>> dated<br>
>>>>>>>> 7th January 2026. Today I discovered that =
the back was coming<br>
>>>> away<br>
>>>>>>>> from the side. Photo attached. The instrum=
ent was kept in its<br>
>>>> case<br>
>>>>>>>> when not in use.<br>
>>>>>>>> I shall have to return it, please ad=
vise.<br>
>>>>>>>> Regards<br>
>>>>>>>> Walter Sleight<br>
>>>>>>>> <br>
>>>>>>>> Sent from Outlook for Android [1]<br=
>
>>>>>>>> <br>
>>>>>>>> Links:<br>
>>>>>>>> ------<br>
>>>>>>>> [1] <a href=3D"https://aka.ms/AAb9ysg">htt=
ps://aka.ms/AAb9ysg</a><br>
>>>>>>> <br>
>>>>>>> <br>
>>>>>>> <br>
>>>>>>> Links:<br>
>>>>>>> ------<br>
>>>>>>> [1] <a href=3D"https://aka.ms/AAb9ysg">https:/=
/aka.ms/AAb9ysg</a><br>
>>>>>> <br>
>>>>>> <br>
>>>>>> <br>
>>>>>> Links:<br>
>>>>>> ------<br>
>>>>>> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka=
.ms/AAb9ysg</a><br>
>>>>> <br>
>>>>> <br>
>>>>> <br>
>>>>> Links:<br>
>>>>> ------<br>
>>>>> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka.ms/=
AAb9ysg</a><br>
>>>> <br>
>>>> <br>
>>>> <br>
>>>> Links:<br>
>>>> ------<br>
>>>> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka.ms/AAb9=
ysg</a><br>
>>> <br>
>>> <br>
>>> <br>
>>> Links:<br>
>>> ------<br>
>>> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg<=
/a><br>
>> <br>
>> <br>
>> <br>
>> Links:<br>
>> ------<br>
>> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a><=
br>
> <br>
> <br>
> <br>
> Links:<br>
> ------<br>
> [1] <a href=3D"https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a><br>
</div>
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