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Date: Mon, 08 Jun 2020 15:27:09 +0100
From: sales@expressmusic.co.uk
To: ben yorath <ben.yorath@gmail.com>
Subject: Re: Repairs
In-Reply-To: <CA+VC+J2mmz38ixEQ9xrUvWaXjvVwLd54f3t9NHBqkMWMU_8QSg@mail.gmail.com>
References: <CA+VC+J3GMxp2ZS0BU_W=wJThDfX2d_4-yv5fMgsRb4e0dA9_bA@mail.gmail.com>
 <891c7c27f586201cc441e4ddd2e12a86@expressmusic.co.uk>
 <CA+VC+J2mmz38ixEQ9xrUvWaXjvVwLd54f3t9NHBqkMWMU_8QSg@mail.gmail.com>
Message-ID: <3a88e4e8602daac07ffbad4e073cb80a@expressmusic.co.uk>
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Hi
The store is open for appointments from the 16th but the workshop is 
still closed
We will get it sorted as soon as we are up & running
I will keep your email and let you know when we can get your guitar in
Stay Safe
Phil :)


  On 2020-06-06 15:52, ben yorath wrote:
> Thanks! You guys are open from the 16th aren't you?
>
> On Sat, 6 Jun 2020, 14:55 , <sales@expressmusic.co.uk> wrote:
>
>> Hi ben
>> Just checking you got a reply to this email (somehow ended up in a 
>> junk
>> folder...)
>> Yes no problems sorting your guitar
>> Our workshop is currently closed but keep an eye on our website /
>> social media for updates
>> As soon as we are back up & running drop your guitar into us & we 
>> will
>> get this resolved for you
>> :)
>>
>> On 2020-06-01 18:22, ben yorath wrote:
>> > Hi, I bought a blue Gretsch streamliner g2420t in december last 
>> year
>> > (2019). When I came to try the guitar in store I noticed an
>> > intermittent issue with signal where it would either crackle or be
>> > completely silent (especially when using the bridge pickup), I
>> > mentioned it to a member of staff and she took it away to be 
>> repaired
>> > in store and I purchased it once it had been repaired. 
>> Unfortunately
>> > this issue has been cropping up more and more frequently since 
>> then
>> > and I was planning to bring it in but then lockdown meant I 
>> couldn't
>> > do that. Hopefully the issue can be resolved and since the 
>> instrument
>> > is only a few months in my possession and the issue was present in
>> > store I am certain it is not due to anything I've done wrong when
>> > storing or using the guitar! 
>> >
>> > Thanks for getting back to me, look forward to hearing from you. 
>> >
>> > (Pictures included to show the tag from the store, model of guitar
>> > and the jack showing no signs of damage)