MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit
Date: Fri, 23 Apr 2021 13:33:39 +0100
From: sales@expressmusic.co.uk
To: Ashley Bolwell <ashley.bolwell@me.com>
Subject: Re: Express Music Order Confirmation 24024
In-Reply-To: <038C686D-6729-470A-9D13-F454DA6EA348@me.com>
References: <6AA5AF12834149798CB358B2C7AC216D@itpartnership.com>
 <038C686D-6729-470A-9D13-F454DA6EA348@me.com>
Message-ID: <d0b5da580e5d976e86dd2c5de7e98113@expressmusic.co.uk>
X-Sender: sales@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi

Thanks for the email

If whatever reason your not happy with your purchase just let us know 
and we can arrange collection & refund no worries

When we recieve deliveries (guitars and valve amps) we open the box and 
test the item so we are only advertising fully working examples

The corner pieces are always falling apart when they arrive to us from 
Fender so we did our best to secure it before shipping. I just looked in 
our warehouse and the other boxes are the same, they use foam corners on 
some amps which are good but these ones just aren't up to the job

We didnt notice any indent or similar on the amp, was the packaging in 
tact when you received it, maybe it was caused in transit ?

If you decide to keep it we can offer £40 discount

Just let me know whats suits you best

Phil







On 2021-04-23 12:13, Ashley Bolwell wrote:
> Hello,
>
> I’ve just received my new Blues Junior and I’m not sure what’s going
> on, it has been opened and shows signs of use. It has a depression on
> the front left side in the wood which is not easy to picture,
> somethings hit it, the packaging is also broken up in side and taped
> back together? The corners, a side and bottom all have marks from
> previous use. I haven’t plugged it in yet as I haven’t got time until
> later.
>
> I’m sure you appreciate I paid for a new amplifier and that’s not
> what I have received, it’s used fair condition. Is it an ex demo shop
> floor model or something or a previous customers return that’s been
> mixed up?
>
> Best regards,
>
> Ashley Bolwell
>
>> On 22 Apr 2021, at 14:01, sales@expressmusic.co.uk wrote:
>
>>  Order Details
>>
>> Express Music
>> [Order Confirmation]
>>
>> -------------------------
>>
>> DELIVERY ADDRESS
>> BILLING ADDRESS
>>
>> Ashley Bolwell
>> 5 Hilliers Lane
>> Churchill
>> Winscombe
>> North Somerset
>> BS25 5NA
>> UK Mainland
>>
>> Ashley Bolwell
>> 5 Hilliers Lane
>> Churchill
>> Winscombe
>> North Somerset
>> BS25 5NA
>> UK Mainland
>>
>> ORDER/INVOICE NO:
>> 24024
>>
>> ACCOUNT ID:
>> 21075
>>
>> ORDER DATE:
>> 22/04/2021 13:54
>>
>> PAYMENT METHOD:
>> SAGE PAY
>>
>> ORDER STATUS:
>> PAYMENT RECEIVED
>>
>> PAYMENT REFERENCE:
>> {614A8A21-FE79-4C38-4EFC-C790669C19B0}
>>
>> TELEPHONE:
>> 07540801546
>>
>> EMAIL:
>> ashley.bolwell@me.com
>>
>> QTY
>> CODE
>> PRODUCT NAME
>> PRICE
>> TOTAL
>>
>> 1
>> 222990 [1]
>> Fender Blues Junior III Guitar Amplifier Combo - Lacquered Tweed, 
>> 15w [1]
>> £599.00
>> £599.00
>>
>> Subtotal
>> £599.00
>>
>> Delivery
>> £0.00
>>
>> VAT Included
>> £99.83
>>
>> Grand Total
>> £599.00
>>
>> Dear Ashley Bolwell,
>>
>> Thank you for ordering from Express Music. This email is to confirm 
>> that your order has been received and we will dispatch the goods as 
>> soon as possible.
>>
>> If you have any queries please email us on sales@expressmusic.co.uk 
>> quoting the order reference.
>>
>> We very much appreciate your custom and hope you are pleased with 
>> our products.
>>
>> Kindest regards,
>>
>> Express Music
>>
>> -------------------------
>>
>> T: 02476 635 766
>> E: sales@expressmusic.co.uk
>> W: https://www.expressmusic.co.uk [2]
>> EXPRESS MUSIC COVENTRY, 196-204 Binley Road, Coventry, West 
>> Midlands, CV3 1HG, United Kingdom
>> VAT REG NO: GB 837 2933 06
>
>
> Links:
> ------
> [1] https://www.expressmusic.co.uk/products.asp?code=222990
> [2] https://www.expressmusic.co.uk