MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit
Date: Mon, 29 Mar 2021 10:28:54 +0100
From: sales@expressmusic.co.uk
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: Express Music -
In-Reply-To: <54930bd23651437b8edad2758453352c@taylorguitars.com>
References: <8f939f61ee304a58987e815171526fe0@taylorguitars.com>
 <82d49534219f4fc892df4260a0a16993@taylorguitars.com>
 <469d09b917029cd82f056215d5464b89@expressmusic.co.uk>
 <54930bd23651437b8edad2758453352c@taylorguitars.com>
Message-ID: <755e1398f8a4c35c7658a8f0100146d5@expressmusic.co.uk>
X-Sender: sales@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Michael
Can you let me know an eta for return of this guitar, our customer is 
enquiring
Phil :)

Hi
We have the guitar here ready for collection
Phil
ExpressMusic

Hi

Details below

S/N 2209270038

Kevin Thorpe
21 Coroners Lane
Widnes
Cheshire
WA8 9JN

07795222427

k.p.thorpe@icloud.com

Purchased from us 1st Feb 2021

We will collect the guitar from the customer and let you know whens it
ready

Phil
ExpressMusic



On 2021-03-03 14:01, Michel Gambini wrote:
> Hi Phil,
>
> It is possible to collect the guitar directly from the customer.
> However, if the customer prefers this service we recommend to wait a
> couple of weeks.
> We have been experiencing massive delays at the UK Customs and lots
> of confusion due to Brexit, mostly when we use UPS, the courier we
> use
> when dealing with customers directly.
>
> If we collect from the store we can use TNT, and it appears to be
> going a bit smoother for now.
> We recommend choosing this option for now or wait a couple of weeks
> more until things normalize at the UK Customs.
>
> Let me know how the customer would like to proceed and I will be
> happy to help.
> Best regards,
>
> Michel Gambini
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
>
> -----Original Message-----
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Sent: Wednesday, March 3, 2021 2:49 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: Express Music -
>
> Hi
> Thanks for getting back to me
> I will get all the info needed over to you Are you able to collect
> and return direct from customer ?
> Phil
>
>
> On 2021-03-03 13:40, Michel Gambini wrote:
>> Hi Phil,
>>
>> I am sorry to hear about the issue with this guitar.
>>
>> Our best recommendation is to have the guitar sent to us to apply a
>> new logo on the headstock.
>>
>> If the customer wishes to proceed with this service, please provide
>> the serial number of the guitar, the customer details for warranty
>> purposes (name, address, phone number, email) and we can arrange
>> that
>> the guitar is collected from your store for this service.
>>
>> Let me know if you have any questions and we will be happy to help.
>>
>> Best regards,
>>
>> Michel Gambini
>>
>> Customer Service Representative
>>
>> Maroastraat 113
>>
>> 1060 LG Amsterdam, The Netherlands
>>
>> +31 20 667 60 30
>>
>> taylorguitars.com
>>
>> FROM: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
>>  SENT: Wednesday, March 3, 2021 2:09 PM
>>  TO: Susana Raya <Susana.Raya@taylorguitars.com>; Michel Gambini
>> <Michel.Gambini@taylorguitars.com>
>>  SUBJECT: Express Music -
>>
>> Hey guys,
>>
>> Could you assist Phil at Express Music (UK) here?
>>
>> Thanks a lot!
>>
>> GAV WILTSHIRE
>>
>> Inside Sales Representative
>>
>> Maroastraat 113
>>
>> 1060 LG Amsterdam, The Netherlands
>>
>> +31 (0)20 667 6030 office
>>
>> taylorguitars.com [1]
>>
>>> FROM: sales@expressmusic.co.uk
>>> DATE: 2 March 2021 at 13:14:37 GMT
>>
>>> 
>>>
>>> Hi
>>>
>>> We have a customer who purchased a gs mini mahog in feb this year
>>> The
>>> logo has started to come off where he has his tuner on the
>>> headstock
>>> What are the options ....
>>
>>
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/