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Date: Mon, 18 Apr 2016 14:12:01 +0100
From: ExpressMusicStore <sales@expressmusicstore.co.uk>
To: Sam Edward <benmclark127@gmail.com>
Subject: Re: Customer Satisfaction
Organization: ExpressMusicStore
In-Reply-To: <CAHBdj+0msGJuehz9o6BdDM6ydomTqOBdaHy7nG7W_ioQq8MQXg@mail.gmail.com>
References: <9F36454D-017C-44CB-82F2-8063E2AFF7CF@gmail.com>
 <2aac8bd3856213fe350f7c6980f1a6e7@expressmusicstore.co.uk>
 <CAHBdj+0msGJuehz9o6BdDM6ydomTqOBdaHy7nG7W_ioQq8MQXg@mail.gmail.com>
Message-ID: <42b435852d5ea37cf2e242f3099e8d97@expressmusicstore.co.uk>
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No worries
Good luck !


On 2016-04-18 14:11, Sam Edward wrote:
> Thank you for taking the time to review and respond to my questions.
> These are a great help for me to benefit my GCSE. Once again many
> thanks.
>
> Ben
>
> On Monday, 18 April 2016, ExpressMusicStore
> <sales@expressmusicstore.co.uk> wrote:
>
>> Hi Ben
>>
>> See info below
>>
>> Let me know if you need any further info
>>
>> Regards
>>
>> Philip Graham
>> ExpressMusicStore
>>
>>> Q1. What sort of feedback is given to you as a whole…what are 
>>> people
>>> views on your service?
>>
>> we take customer service and feedback very seriously, 99% of 
>> feedback is great
>>
>>> Q2. With the negative feedback (if any) what do you do to improve 
>>> yourselves?
>>
>> when things go wrong which they sometimes do we review our systems 
>> to see if we can improve. somethings are out of our control such as 
>> suppliers or couriers letting us down, we try to keep customers up to 
>> date and just be as honest as possible
>
>
> Links:
> ------
> [1] http://www.expressmusicstore.co.uk

-- 
Philip Graham
ExpressMusicStore

t 02476 635 766

e sales@expressmusicstore.co.uk www.expressmusicstore.co.uk