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Date: Tue, 14 Mar 2023 13:03:12 +0000
From: sales@expressmusic.co.uk
To: Dean Benzaken <deansbenzaken@gmail.com>
Subject: Re: Pre Owned Martin 2011 DRS1 Electro Acoustic Inc Case
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I guess if anything needs doing it should be super simple

£20 or so

Cant imagine it would be much if it is the nut

We do check over everything when they are here

Let me know what they think.....

Phil

On 2023-03-14 12:56, Dean Benzaken wrote:
> Hi Phil,
> 
> Thanks a lot.
> 
> Just in case I can't get hold of you when I'm at the shop, how much
> are you willing to cover?
> 
> Thanks
> Dean
> 
> On Tue, 14 Mar 2023, 12:51 , <sales@expressmusic.co.uk> wrote:
> 
>> Hi
>> 
>> Sounds like a good idea
>> 
>> Let us know what they say....
>> 
>> Happy to cover the cost (quote first though please)
>> 
>> Phil
>> 
>> On 2023-03-14 11:47, Dean Benzaken wrote:
>>> Hi Phil
>>> 
>>> It's the low e string. I've tried stretching it and still not
>> working.
>>> It may be an issue with the nut as I noticed some residue from
>> perhaps
>>> sanding it down. I've even changed the e string to see if that
>> helps
>>> but still when i play open chords it sounds off with rhe other
>> strings
>>> even though the e string is in tune when tuning it up.
>>> 
>>> In the video as soon as I play the f chord you hear that the low e
>>> string is out of tune with the rest.
>>> 
>>> I'm happy to take it to my local guitar shop but wondered if you
>> guys
>>> could cover the expenses if necessary.
>>> 
>>> Thanks for your help
>>> Dean
>>> 
>>> On Tue, 14 Mar 2023, 11:23 , <sales@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Dean
>>>> 
>>>> We set the guitar up with Martin MA140 12-54 Strings
>>>> 
>>>> Thanks for the video but I couldnt really here any tuning issues
>>>> 
>>>> Is it the Low or High E string ?
>>>> 
>>>> The strings are brand new so maybe a little stretch might do the
>>>> job.....
>>>> 
>>>> Phil
>>>> :)
>>>> 
>>>> On 2023-03-12 08:43, Dean Benzaken wrote:
>>>>> Hi Phil,
>>>>> 
>>>>> I hope you're having a lovely weekend.
>>>>> 
>>>>> Thanks again for the fast shipping.
>>>>> 
>>>>> I'm really enjoying the guitar so far, however only issue is
>> that,
>>>>> especially the e string, keeps going out of tune when playing. I
>>>> was
>>>>> wondering if you guys set the guitar up at shop?
>>>>> 
>>>>> Also what strings were put on this guitar?
>>>>> 
>>>>> Thanks a lot,
>>>>> Dean
>>>>> 
>>>>> On Wed, 8 Mar 2023, 12:38 Dean Benzaken,
>> <deansbenzaken@gmail.com>
>>>>> wrote:
>>>>> 
>>>>>> Thanks a lot Phil!
>>>>>> 
>>>>>> On Wed, 8 Mar 2023, 12:32 , <sales@expressmusic.co.uk> wrote:
>>>>>> 
>>>>>>> Hi Dean
>>>>>>> 
>>>>>>> Thanks for the order
>>>>>>> 
>>>>>>> All checked over, boxed up and ready to go :)
>>>>>>> 
>>>>>>> Tracking info should be with by now .....
>>>>>>> 
>>>>>>> If I can be of any assistance just let me know
>>>>>>> 
>>>>>>> Phil
>>>>>>> 
>>>>>>> On 2023-03-08 10:58, Dean Benzaken wrote:
>>>>>>>> That's great!
>>>>>>>> 
>>>>>>>> Thanks for your help Phil.
>>>>>>>> 
>>>>>>>> I'll put the order through ASAP.
>>>>>>>> 
>>>>>>>> All the best
>>>>>>>> Dean
>>>>>>>> 
>>>>>>>> On Wed, 8 Mar 2023, 10:47 , <sales@expressmusic.co.uk> wrote:
>>>>>>>> 
>>>>>>>>> Hi Dean
>>>>>>>>> 
>>>>>>>>> Returns info below copied form our website
>>>>>>>>> 
>>>>>>>>> Basically...
>>>>>>>>> 
>>>>>>>>> 14 days return window
>>>>>>>>> 
>>>>>>>>> If faulty we cover carriage costs (of course !!)
>>>>>>>>> 
>>>>>>>>> Customer covers carriage costs if you decide its just not
>> for
>>>>>>> you
>>>>>>>>> 
>>>>>>>>> If you place the order before 1pm we will ship same day, we
>>>> use
>>>>>>> tnt
>>>>>>>>> next
>>>>>>>>> day delivery service (for uk mainland)
>>>>>>>>> 
>>>>>>>>> Let me know if you need any further info
>>>>>>>>> 
>>>>>>>>> Phil
>>>>>>>>> :)
>>>>>>>>> 
>>>>>>>>> Returns
>>>>>>>>> New items come with a minimum 12 month warranty against
>>>>>>> manufacturer
>>>>>>>>> 
>>>>>>>>> defect.
>>>>>>>>> 
>>>>>>>>> Certain manufacturers offer extended warranties which will
>> be
>>>>>>>>> enclosed
>>>>>>>>> with the product, these usually require you to supply a copy
>>>> of
>>>>>>> your
>>>>>>>>> 
>>>>>>>>> proof of purchase.
>>>>>>>>> 
>>>>>>>>> In accordance with the Distance Selling Regulations, any
>> goods
>>>>>>> can
>>>>>>>>> be
>>>>>>>>> returned for any reason within 14 days for a refund, less
>> our
>>>>>>>>> carriage
>>>>>>>>> costs which are
>>>>>>>>> 
>>>>>>>>> Small Item £10 (parts & pedals)
>>>>>>>>> 
>>>>>>>>> Medium Item £20 (guitars and small amps)
>>>>>>>>> 
>>>>>>>>> Large Item £40 (large amps & cabs)
>>>>>>>>> 
>>>>>>>>> All Returned goods must be in their original condition and
>>>>>>> packaging
>>>>>>>>> and
>>>>>>>>> be in re-sellable condition. Special orders are not eligible
>>>>>>> for
>>>>>>>>> refund.
>>>>>>>>> If you decide that you do not wish to keep an item you must
>>>>>>> contact
>>>>>>>>> us
>>>>>>>>> before returning your item(s). Alternatively we can arrange
>>>>>>>>> collection,
>>>>>>>>> the cost for a collection is £15 small item, £30 Medium
>> item
>>>>>>> and
>>>>>>>>> £50 for
>>>>>>>>> a Large item.
>>>>>>>>> 
>>>>>>>>> In Store sales are not subject to Distance Sellings
>>>>>>> Regulations.
>>>>>>>>> Faulty
>>>>>>>>> goods can be returned for a full refund. Non faulty items
>>>>>>> returned
>>>>>>>>> in
>>>>>>>>> original condition may be exchanged or a credit note can be
>>>>>>> issued
>>>>>>>>> at
>>>>>>>>> our discretion.
>>>>>>>>> 
>>>>>>>>> n 2023-03-08 10:20, Dean Benzaken wrote:
>>>>>>>>>> Hi Express Music Team,
>>>>>>>>>> 
>>>>>>>>>> I'm looking into purchasing your DRS1 acoustic guitar.
>>>>>>>>>> 
>>>>>>>>>> As I'm unable to come to the store to test it out, I was
>>>>>>> wondering
>>>>>>>>>> what your return policy is if it so happens to be the case
>>>>>>> that I
>>>>>>>>> want
>>>>>>>>>> to return the product in its original condition.
>>>>>>>>>> 
>>>>>>>>>> Also please could you let me know roughly how long delivery
>>>>>>> time
>>>>>>>>> would
>>>>>>>>>> be (if I ordered it today before 12pm).
>>>>>>>>>> 
>>>>>>>>>> Thanks a lot,
>>>>>>>>>> Dean
>>>>>>>>>> 
>>>>>>>>>> 07402959517