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Date: Mon, 06 Nov 2017 10:47:45 +0000
From: sales@expressmusic.co.uk
To: <r.strefford@gmail.com>
Subject: Re: Express Music Order Confirmation 20155
In-Reply-To: <CAAiRON2r8sxw0Baswh93zukVB60a3G1R+K6sYd+aj+i27oLpkA@mail.gmail.com>
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References: <283951AE-F9F9-4E29-9F1D-4C9C32B6AB19@mail.itpartnership.com>
 <CAAiRON2r8sxw0Baswh93zukVB60a3G1R+K6sYd+aj+i27oLpkA@mail.gmail.com>
Message-ID: <7721161881430639270577c954d8f282@expressmusic.co.uk>
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Hi Rob
Thanks for your email
Sorry to hear your having some probelems with the apliene reverb 
youpurchased
First thing we need to do is get the pedal back to us so we can test it 
and speak to jhs regarding repair/replacement/refund
Shall we arrange a collection or would you prefer to ship it to us ?

If you want to ship to us our address is:
ExpressMusic
196-204 Binley Road
Coventry
CV3 1HG

Or if you would prefer for us to arrange collection email us the 
collection address and we will send over the ups link for you to arrange 
collection

Let me know if you have any other questions
Regards
Phil
ExpressMusic

On 2017-11-05 17:22, r.strefford@gmail.com wrote:
> Good evening,
>
> I am contacting you about an item from my Order 20155, placed on 
> October 8th.
>
> The JHS Alpine Reverb I purchased has developed a fault that when
> powered on for an extended period it starts to sound 'bit crushed' 
> for
> want of a better word. Once the power is removed and restored the
> pedal then behaves normally for a period of time. I'd like to return
> the pedal for either a replacement or refund, whichever is simplest
> and fastest.
>
> Kind regards,
>
> Rob Strefford
>
> On 8 October 2017 at 18:59, sales@expressmusic.co.uk
> <sales@expressmusic.co.uk> wrote:
>
>> Express Music
>> [Order Confirmation]
>>
>> -------------------------
>>
>> DELIVERY ADDRESS
>> BILLING ADDRESS
>>
>> Mr Robert Strefford
>> Apartment 9 Admiral Point [1]
>> 162 Queens Promenade [1]
>> Blackpool [1]
>> Lancashire [1]
>> FY2 9GL [1]
>> UK [1] Mainland
>>
>> Mr Robert Strefford
>> 4 Roehampton Close [2]
>> Thornton Cleveleys [2]
>> Lancashire [2]
>> FY5 2WA [2]
>> UK [2] Mainland
>>
>> ORDER/INVOICE NO:
>> 20155
>>  
>> ACCOUNT ID:
>> 18002
>>  
>>
>> ORDER DATE:
>> 08/10/2017 17:58
>>  
>> PAYMENT METHOD:
>> SAGE PAY
>>  
>>
>> ORDER STATUS:
>> PAYMENT RECEIVED
>>  
>> PAYMENT REFERENCE:
>> {B2E21865-379A-B847-2ED1-58D5B22C6513}
>>  
>>
>> TELEPHONE:
>> 07793868526
>>  
>> EMAIL:
>> r.strefford@gmail.com
>>  
>>
>> MESSAGE:
>> Please make my phone number clearly visible on outside of package 
>> for delivery driver.
>>  
>>  
>>
>> QTY
>> CODE
>> PRODUCT NAME
>> PRICE
>> TOTAL
>>
>> 1
>> 241106 [3]
>> JHS Honey Comb Deluxe Pedal - Tremolo [3]
>> £209.00
>> £209.00
>>
>> 1
>> 241144 [4]
>> JHS Alpine Pedal - Reverb [4]
>> £229.00
>> £229.00
>>
>>  
>> SUBTOTAL
>> £438.00
>>
>>  
>>
>> DELIVERY
>> £0.00
>>
>>  
>> VAT INCLUDED
>> £73.00
>>
>>  
>> GRAND TOTAL
>> £438.00
>>
>> Dear Mr Robert Strefford,
>>
>> Thank you for ordering from Express Music. This email is to confirm 
>> that your order has been received and we will dispatch the goods as 
>> soon as possible.
>>
>> If you have any queries please email us on sales@expressmusic.co.uk 
>> quoting the order reference.
>>
>> We very much appreciate your custom and hope you are pleased with 
>> our products.
>>
>> Kindest regards,
>>
>> Express Music
>>
>> -------------------------
>>
>> T: 02476 635 766
>> E: sales@expressmusic.co.uk
>> W: https://www.expressmusic.co.uk [5]
>> EXPRESS MUSIC COVENTRY, 196-204 [6] Binley [6] Road, Coventry, West 
>> [6] Midlands, CV3 [6] 1HG, United [6] Kingdom [6]
>>
>> VAT REG NO: GB 837 2933 06
>
>
>
> Links:
> ------
> [1]
> 
> https://maps.google.com/?q=Admiral+Point+162+Queens+Promenade+Blackpool+Lancashire+FY2+9GL+UK&amp;entry=gmail&amp;source=g
> [2]
> 
> https://maps.google.com/?q=4+Roehampton+Close+Thornton+Cleveleys+Lancashire+FY5+2WA+UK&amp;entry=gmail&amp;source=g
> [3] https://www.expressmusic.co.uk/products.asp?code=241106
> [4] https://www.expressmusic.co.uk/products.asp?code=241144
> [5] https://www.expressmusic.co.uk
> [6]
> 
> https://maps.google.com/?q=196-204%C2%A0Binley%C2%A0Road,+Coventry,+West%C2%A0Midlands,+CV3%C2%A01HG,+United%C2%A0Kingdom&amp;entry=gmail&amp;source=g