MIME-Version: 1.0
Date: Fri, 24 Mar 2023 13:48:58 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Blues JNR Faulty AGAIN!
In-Reply-To: <3Z7Z6MRZOD0_641da471dbbca_394a3888186c_sprut@zendesk.com>
References: <3Z7Z6MRZOD0@zendesk.com>
 <3e412c8c21acc9dfa6fc2974bb16f3c8@expressmusic.co.uk>
 <3Z7Z6MRZOD0_641da471dbbca_394a3888186c_sprut@zendesk.com>
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Hi Ben,

Thanks for getting back to us.

The box is intact, no sign of damage. Yes, the corner pieces arrived to 
us like this. We have had this problem many many times now.

Please can we get a return/replacement as we don't want b-stock.

Kind Regards,
Express Music

On 2023-03-24 13:24, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  24 Mar 2023, 13:24 GMT
> 
> Hi Express Music,
> 
> Thanks for getting in touch. I'm really sorry this has arrived with
> some damage.
> Always happy to do a partial credit for this kind of thing if you'd
> like to keep it as B-Stock, equally if you'd rather have it
> credited/replaced that's no problem at all.
> Is there any correlating damage to the box? If so, any chance you
> could snap a picture of that as well? Did the polystyrene arrive in
> pieces like that?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  24 Mar 2023, 13:05 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Fender,
> 
> We have yet again had another Blues Jnr delivered with damage due to
> inadequate packaging. I'm sure we are not the only people saying this
> packaging is causing issues? Every time we get one delivered, the
> corner
> pieces are smashed apart. Not only does it look bad for customers
> receiving this as a new item but it seems to be causing damage to the
> amps. See pics attached.
> 
> Please can we get a return and replacement asap.
> Serial Number: B934620
> Product Number: 2231504000
> 
> Kind Regards,
> Express Music
> 
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> jnr1.JPG
> jr2.JPG
> 
>  Attachment(s)
> jnr1.JPG [1]
> jr2.JPG [2]
> 
> Your request (527291) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
> Fender Musical Instruments GBI - Leo House, Birches Industrial Estate,
> East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [3Z7Z6M-RZOD0]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/htcnSQMC0JhVyJXnn0Yv4QKAr/?name=jnr1.JPG
> [2] 
> https://fenderemea.zendesk.com/attachments/token/SZJixVWW9ZGggzMhATGXd5iT5/?name=jr2.JPG
> [3] http://roundcube.itpartnership.com/www.fender.com