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Date: Fri, 27 Oct 2023 10:51:14 +0100
From: hello@expressmusic.co.uk
To: Q Jarman <qjarman@gmail.com>
Subject: Re: Taylor Baby neck shims
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Hi Quentin,

Thanks for getting this info to me.

Taylor will require a humidity reading before supplying the shims. Are 
you able to get a digital hygrometer reading?

Especially during the past 12 months we have found humidity to be the 
biggest cause of problems with guitars. Good old British weather!

Kind Regards,
Harriet
Express Music

On 2023-10-26 19:51, Q Jarman wrote:
> Hello
> Here is the information that you requested:
> Serial number is 980529301
> Owner’s details: Gareth Clarke 3 Victoria Rd Knighton Powys LD7 1BD
> Wales, UK
> Humidity levels: I have asked him this and he says that the he
> doesn’t have actual humidity readings but the guitar has been in its
> case for a long time in a dry environment.
> Shims: there is no shim in the neck pocket
> Action height @12th fret is B 4/32”, T 3/32
> (Strings are 12-53’s)
> 
> I hope this helps and look forward to hearing from you
> 
> Many thanks
> 
> Quentin
> 
> On Tue, 24 Oct 2023 at 10:59, <hello@expressmusic.co.uk> wrote:
> 
>> Hi Quentin,
>> 
>> Please see below the response from Taylor Guitars.
>> -----------------------------------------------------------
>> Hi Harriet,
>> 
>> We can provide these shims.
>> This is the information we need:
>> - serial number of the guitar and customer's details in case the
>> guitar
>> has not been registered with us yet (name and address)
>> -  - Humidity levels of the instrument, hygrometer readings (if the
>> high
>> action is the result of the guitar being over humidified you would
>> need
>> to stabilize the humidity first before adjusting the neck angle)
>> - The number on the shim currently installed on the guitar.
>> - Action measurement between the top of the 12th fret and the bottom
>> of
>> both E strings. This needs to be done with between .004-.009 of
>> relief
>> at the 7th fret.
>> 
>> Once we have this information, we will be happy to send you few
>> shims.
>> ---------------------------------------------------------
>> 
>> Please let me know once you have this information and I will pass it
>> on
>> on your behalf.
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> 
>> On 2023-10-20 15:54, Q Jarman wrote:
>>> Splendid, many thanks
>>> 
>>> Quentin
>>> 
>>> On Fri, 20 Oct 2023 at 15:34, <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Quentin,
>>>> 
>>>> We have forwarded your request to the Taylor service department
>> in
>>>> Amsterdam and will be in touch with their response as soon as we
>>>> hear
>>>> anything.
>>>> 
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>> 
>>>> On 2023-10-20 14:44, Q Jarman wrote:
>>>>> Hello
>>>>> Following our telephone conversation, please can you help me
>> find
>>>> a
>>>>> set of neck shims for a Taylor Baby acoustic guitar
>>>>> Attached is a picture of the serial number for reference
>>>>> Thanks and best wishes
>>>>> 
>>>>> Quentin Jarman