MIME-Version: 1.0
Date: Tue, 11 Apr 2023 15:19:51 +0100
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty AV Strat
In-Reply-To: <KPPQZMPMYZQ_64241741bd1eb_4d4a383605b0_sprut@zendesk.com>
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Hi Ben,

We are keen to get this Strat sold as it's been paid for already.

Is there a discount for us to keep it even if we get the replacement 
scratchplate? (it will take us time to fit etc.)

If not, we might need to return it and just wait for the replacement.

Look forward to hearing back :)

On 2023-03-29 11:47, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Mar 2023, 11:47 BST
> 
> Hi Tim,
> 
> No problem at all. It can be up to 12 weeks for parts from the US,
> although it is often much quicker than that. If you'd rather get the
> guitar credited and replaced then we can do that instead.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  29 Mar 2023, 10:57 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Thanks for the update Ben.
> 
> Is there an approximate eta for this? It's just a bit annoying that we
> 
> have paid for this guitar and can't yet sell it.
> 
> Kind Regards,
> Tim
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  28 Mar 2023, 16:06 BST
> 
> Hi Tim,
> 
> Thanks for your patience here. I can confirm we have a replacement
> pickguard on order for you, it will be shipped out to you as soon as
> it arrives.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  24 Mar 2023, 15:40 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Just wondering if you might have an eta for the replacement scratch
> plate/pick guard
> for the AV Strat?
> 
> Kind regards.
> 
> Tim.
> 
>  Express Music
> 
>  17 Mar 2023, 13:29 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Yeah I will have a nice word with Tim and get him to swap it over.
> 
> Please get it out to us asap :)
> 
> Have a nice weekend!
> 
> Harriet
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  16 Mar 2023, 16:40 GMT
> 
> Hi Harriet,
> 
> It looks like we're out of stock of these for some time unfortunately
> - the only reason I ask is because if we have one we can send out to
> you it's probably the quickest way to resolve this for you, if the
> guitar is in good condition otherwise.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  16 Mar 2023, 16:34 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Thanks for looking at this.
> 
> We would prefer you guys to do it if possible or maybe get a
> replacement
> if it's in stock?
> 
> Worst case we can do it here.
> 
> Kind Regards,
> Harriet
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  16 Mar 2023, 16:31 GMT
> 
> Hi Harriet,
> 
> Thanks for getting in touch. It looks like this pickguard has reached
> you a little warped, sorry about that.
> I can try and source a replacement one to send out to you if you'd be
> happy to fit it yourselves?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  16 Mar 2023, 16:09 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Team,
> 
> We have just received the following Strat with a big bulge in the
> pickguard. Please see pic attached. Not too sure if this is normal for
> 
> this model but it doesn't look great? Keen to hear your thoughts
> 
> Model:0110232803
> Serial Number: V2206921
> 
> Kind Regards,
> Harriet
> 
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
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> Your request (525492) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
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