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Date: Thu, 23 Apr 2020 11:23:10 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Sue's <m.blackburn40@ntlworld.com>
Subject: Re: Bass
In-Reply-To: <59E44877-4D18-43CD-9A01-A69DB9CA8ECB@ntlworld.com>
References: <59E44877-4D18-43CD-9A01-A69DB9CA8ECB@ntlworld.com>
Message-ID: <21381d9a8a34e7b54d4280b773458664@expressmusic.co.uk>
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Morning Sue,

Thank you for letting us know about this fault. We're sorry that this 
seems to be a recurring issue. Unfortunately at the moment, our workshop 
is closed, however as soon as we re-open please give us a call or pop in 
with the bass so we can try and fix the fault. It's very rare for these 
to have re-accruing problems so hopefully, we can get to the bottom of 
it quickly for you.

Thank you for your patience and understanding.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 23/04/2020 10:37, Sue's wrote:
> Hi,
> We bought a Yamaha bass guitar from you just before Christmas. It
> seems to have an intermittent problem of crackling. We have bought it
> back a couple of months ago and you made an adjustment but it still
> happens. Obviously I would have bought it straight back but the lock
> down came into forse.
> I realise that there is nothing you can do at the moment but I would
> just like you to be aware of the issue so that I can get it to you
> when you reopen for it to be sorted.
> Thank you
> Sue Blackburn
>
> Sent from my iPhone