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Date: Wed, 23 Oct 2019 13:29:50 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Kevin <kevingeorgerees18@virginmedia.com>
Subject: RE: Gretsch Guitar neck photos
In-Reply-To: <D9FFD68E-0F21-41BA-868F-22B53953C05C@mail.itpartnership.com>
References: <2f6df7c3e454fc53656dca0339369104@expressmusic.co.uk>
 <17F12DE7-E5D6-4179-8028-B6D752038CE7@mail.itpartnership.com>
 <e525ed4908f264a18df6950bac5be38d@expressmusic.co.uk>
 <3549E669-D76E-456F-96C4-EBA9E019B13A@mail.itpartnership.com>
 <6a20dafaab591f860e603cc7b0cee280@expressmusic.co.uk>
 <D9FFD68E-0F21-41BA-868F-22B53953C05C@mail.itpartnership.com>
Message-ID: <7a259a019a904491f5efc5e75073a6ee@expressmusic.co.uk>
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Hi Kevin,

That's great thanks for letting us know.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 22/10/2019 20:44, Kevin wrote:
> Hi Lewis and Phil,
>
> I have received the label from UPS. I was going to take the package
> to the main UPS depot this evening but they closed at 8pm and I
> couldn’t make it. I’ll drop if up to the main UPS depot tomorrow
> (Wednesday). I guess you should have it by Friday, as it states
> Standard delivery on the label. Just keeping you informed.
>
> All the best,
>
> Kevin
>
> FROM: Express Music
> SENT: 22 October 2019 10:13
> TO: kevingeorgerees18@virginmedia.com
> SUBJECT: RE: Gretsch Guitar neck photos
>
> Hi Kevin,
>
> That's great you should receive an email from UPS with a label and
>
> instructions on what to do next. I believe you can arrange dropping 
> it
>
> off at a collection point however that is not an option for us to 
> select
>
> when creating the return label.
>
> ---
>
> Regards
>
> Express Music
>
> 196 - 204 Binley Road
>
> Coventry
>
> CV3 1HG
>
> On 21/10/2019 22:18, Kevin wrote:
>
>> Hi Lewis,
>
>>
>
>> Thank you for this encouraging response.
>
>>
>
>> My beloved Gretsch guitar has now been (very well) packaged and is
>
>> ready for shipment.
>
>>
>
>> If you are using UPS then there is a depot only 15 minutes drive 
>> from
>
>> my house and it would be convenient for me to drop it off there for
>
>> them to process, if you can make arrangements with UPS for me to 
>> drop
>
>> it off with them. As I work full time it would be more convenient
>
>> and
>
>> faster than me waiting at home for someone to collect it.
>
>>
>
>> The depot details are: UPS Depot, Skewen, Neath, Wales, SA10 6RA
>
>>
>
>> Does that work for you? If so, let me know what details you want me
>
>> to write (or print and tape) to the box for drop off at UPS. I could
>
>> take it up there Tuesday evening after work If they are ready to
>
>> receive it, I believe they are open until 10pm.
>
>>
>
>> Best wishes.
>
>>
>
>> Kevin
>
>>
>
>> FROM: Express Music
>
>> SENT: 21 October 2019 11:04
>
>> TO: kevingeorgerees18@virginmedia.com
>
>> SUBJECT: RE: Gretsch Guitar neck photos
>
>>
>
>> Hi Kevin,
>
>>
>
>> Thanks for sending the photos over, I see what you mean now by the
>
>> bass
>
>>
>
>> side dropping back before the curve of the neck. I spoke to the
>
>> Gretsch
>
>>
>
>> rep and he wants to get the guitar back, which means the guitar has
>
>> to
>
>>
>
>> come to us before anything can happen. He did suggest that it may be
>
>>
>
>> replaced but he can't say that for certain until he can have his 
>> team
>
>>
>
>> asses the guitar, as you could imagine they have to be very sensible
>
>>
>
>> with their word choices being part of the fender group. I'm hoping,
>
>> like
>
>>
>
>> you, that this will be a simple "yes the guitar is faulty we will
>
>>
>
>> replace it" from Gretsch as it is easier for all parties, but all we
>
>> can
>
>>
>
>> do for now is get the guitar to them and hope. Once you have the
>
>> guitar
>
>>
>
>> packaged up and ready to be collected let me know and I will have 
>> UPS
>
>>
>
>> send you an email with further instructions and a label to print out
>
>> for
>
>>
>
>> the box.
>
>>
>
>> ---
>
>>
>
>> Regards
>
>>
>
>> Lewis
>
>>
>
>> Express Music
>
>>
>
>> 196 - 204 Binley Road
>
>>
>
>> Coventry
>
>>
>
>> CV3 1HG
>
>>
>
>> On 19/10/2019 12:54, Kevin wrote:
>
>>
>
>>> Hi,
>
>>
>
>>>
>
>>
>
>>> Thank you for following this up with your Gretsch rep. It is not a
>
>>
>
>>> bow in the neck, as that can be sorted out with a simply trust rod
>
>>
>
>>> adjustment, it is a twist: the low E side of the neck is dropping
>
>>
>
>>> back
>
>>
>
>>> slightly (towards the players body) at the nut end of the neck but
>
>>
>
>>> stepping out from around the 14th fret onwards, creating buzzing on
>
>>
>
>>> the low E and A strings from the at the 10th to around 14th fret. A
>
>>
>
>>> truss rod adjustment sorts out bow on the high end side but does 
>>> not
>
>>
>
>>> resolve the problem of the low E side (making E and A strings buss
>
>>
>
>>> even with the bridge raised high on that side. The only way to
>
>>
>
>>> resolve
>
>>
>
>>> it seems to have an extremely high action (2.5 - 3mm), which means
>
>>
>
>>> that fretted notes end up being sharp due to the distance from open
>
>>
>
>>> to
>
>>
>
>>> fretted position, so basically unplayable. At a (still quite high)
>
>>
>
>>> action of 1.9mm the buzz is substantial on both strings, which 
>>> isn’t
>
>>
>
>>> really acceptable from a new, mid-priced guitar.
>
>>
>
>>>
>
>>
>
>>> I have included three photographs which show:
>
>>
>
>>>
>
>>
>
>>> * the neck twisting down on the right (looking down the
>
>>> neck from
>
>>
>
>>> the headstock to the body);
>
>>
>
>>> * looking down the neck from the body on the high E
>
>>> side, which is
>
>>
>
>>> straight and good result on top E side but...
>
>>
>
>>> * the neck remaining very uneven on low E side (due to
>
>>> twisting down
>
>>
>
>>> near neck and ‘neck bump’ around 14th fret).
>
>>
>
>>>
>
>>
>
>>> If you would like any other angles just ask, I’m happy to assist.
>
>>
>
>>> Please let me know the thoughts of your Gretsch rep. and how we
>
>>
>
>>> should
>
>>
>
>>> proceed. My hope is with this clear evidence we can simply swap 
>>> this
>
>>
>
>>> faulty one for a new one without this fault (preferably of the same
>
>>
>
>>> model and colour, as I really like the guitar and am not trying to
>
>>
>
>>> find an excuse to change my purchase).
>
>>
>
>>>
>
>>
>
>>> Thanks for your help,
>
>>
>
>>>
>
>>
>
>>> Kevin
>
>>
>
>>>
>
>>
>
>>> FROM: Express Music
>
>>
>
>>> SENT: 19 October 2019 10:07
>
>>
>
>>> TO: kevingeorgerees18@virginmedia.com
>
>>
>
>>> SUBJECT: Gretsch Guitar
>
>>
>
>>>
>
>>
>
>>> Hi Kevin,
>
>>
>
>>>
>
>>
>
>>> I was speaking to a guy from Fender yesterday and He was asking me
>
>>> to
>
>>
>
>>>
>
>>
>
>>> check what exactly is the issue with the neck. Is it a twist or bow
>
>>
>
>>>
>
>>
>
>>> etc?.. Also if you do have photos that you can send for us to asses
>
>>
>
>>> that
>
>>
>
>>>
>
>>
>
>>> may help us understand what is wrong with it.
>
>>
>
>>>
>
>>
>
>>> --
>
>>
>
>>>
>
>>
>
>>> Regards
>
>>
>
>>>
>
>>
>
>>> Express Music
>
>>
>
>>>
>
>>
>
>>> 196 - 204 Binley Road
>
>>
>
>>>
>
>>
>
>>> Coventry
>
>>
>
>>>
>
>>
>
>>> CV3 1HG
>
>>
>
>>>
>
>>
>
>>> [1]
>
>>
>
>>> Virus-free. www.avg.com [1]
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Links:
>
>>
>
>>> ------
>
>>
>
>>> [1]
>
>>
>
>>>
>
>>
>
>>>
>
>>> 
>>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>>
>
>>                              [1]
>
>>                             Virus-free. www.avg.com [1]
>
>>
>
>>
>
>>
>
>> Links:
>
>> ------
>
>> [1]
>
>>
>
>> 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>
>  		 [1]
>  		Virus-free. www.avg.com [1]
>
>
>
> Links:
> ------
> [1]
> 
> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient