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Date: Thu, 21 May 2020 11:52:11 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: paul west <jetfreak1990@outlook.com>
Subject: Re: Hey
In-Reply-To: <DB6PR0202MB2695674EBF8D4560229A37A8DDB60@DB6PR0202MB2695.eurprd02.prod.outlook.com>
References: <1205c423d22982c8b8fd3e2db19157a9@expressmusic.co.uk>
<DB6PR0202MB2695603372724723B195C1F3DDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>,<350f6553e1f452161bde82b7820e4ed2@expressmusic.co.uk>
<DB6PR0202MB2695FA0AD7D8D6DFF745CCEBDDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>,<51d5d113747af0230e5ee7a2e1177aa4@expressmusic.co.uk>,<DB6PR0202MB26958712644CC44E955AEC7EDDB90@DB6PR0202MB2695.eurprd02.prod.outlook.com>
<DB6PR0202MB2695674EBF8D4560229A37A8DDB60@DB6PR0202MB2695.eurprd02.prod.outlook.com>
Message-ID: <4f4dec116455d87653f6febeae4cea44@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Hey Paul,
Check this out, pre-owned bargain and comes with 3 months warranty
https://www.expressmusic.co.uk/products.asp?code=308939&name=pre-owned-b-m-swell-volume-pedal
Apart from that nothing new in stock at the moment.
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 20/05/2020 19:18, paul west wrote:
> Hey guys. Have you got any volume pedals? Mines just gone wrong
> unfortunately
>
> Get Outlook for iOS [1]
> -------------------------
>
> FROM: paul west <jetfreak1990@outlook.com>
> SENT: Tuesday, May 19, 2020 1:23:48 PM
> TO: Express Music <coventry@expressmusic.co.uk>
> SUBJECT: Re: Hey
>
> That’s great. Thank you guys. All the best and stay safe. Kind
> regards Paul
>
> Get Outlook for iOS [1]
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Tuesday, May 19, 2020 1:08:04 PM
> TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> SUBJECT: Re: Hey
>
> I've just processed a refund of £50 for you.
>
> We really appreciate your understanding, these things happen it's
> just
> frustrating when we work hard to provide the best service we can.
>
> If you keep an eye on our website, we normally have lots more
> pre-loved
> guitars in stock. Hopefully, when we re-open the shop up our stock
> will
> soon increase again!
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 19/05/2020 12:36, paul west wrote:
> > £50.00 for the repair is fine dear. Apart from that I can’t thank
> you
> > guys enough for the fantastic service. Also I love the leads. Will
> be
> > buying from you guys again for sure. Paul
> >
> > Get Outlook for iOS [1]
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Tuesday, May 19, 2020 12:29:44 PM
> > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > SUBJECT: Re: Hey
> >
> > Paul, please can you just confirm what you want us to do? Refund
> £50
> > or
> > collect the guitar?
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 19/05/2020 12:22, paul west wrote:
> > > That would be much appreciated Harriet. Sorry for the hassle,
> > > literally gutted. I’m sorry again. Paul
> > >
> > > Get Outlook for iOS [1]
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Tuesday, May 19, 2020 11:56:52 AM
> > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > SUBJECT: Re: Hey
> > >
> > > Hi Paul,
> > >
> > > We can see from the damage to the box that it didn't have a fun
> > > weekend
> > > in the back of that van. So frustrating and we can only
> apologize.
> > >
> > > If we were to get the repair done with the local luthier we use
> it
> > > would cost around £50 so we're happy to refund you that amount
> in
> > > order
> > > to get it repaired closer to you. If not we're happy to arrange
> > > collection of the guitar and refund you the full amount once we
> > > receive
> > > it back here safely.
> > >
> > > No problem either way, please just let us know how you wish to
> > > proceed.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 19/05/2020 11:33, paul west wrote:
> > > > Hey Harriet. Unfortunately I didn’t noticed until the the
> driver
> > > left
> > > > as I wanted to get the items indoors. And yeah I can attach a
> > > photo
> > > > for you. Where the scratch is is exactly where the dent in the
> > box
> > > > is.
> > > > I’ve mentioned it to tnt. And they have informed me that the
> > items
> > > > where left on the lorry all weekend. I would love to keep the
> > > guitar,
> > > > just gutted as I need to get the mark repaired. It’s that deep
> > my
> > > mum
> > > > can get her nail in it. I also had a p.a system turn up and
> you
> > > > wouldn’t believe the state off the box. I absolutely love the
> > > guitar
> > > > just gutted they have damaged it. Regards Paul
> > > >
> > > > Get Outlook for iOS [1]
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Tuesday, May 19, 2020 10:23:07 AM
> > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > SUBJECT: Re: Hey
> > > >
> > > > Morning Paul,
> > > >
> > > > This really hasn't gone smoothly has it!
> > > >
> > > > Can we just double check if you signed for the box as damaged
> > when
> > > > it
> > > > was delivered? Did you manage to get any pictures of the box?
> > > >
> > > > The ball is completely in your court. We can either arrange a
> > > > collection for a refund or if you're interested in keeping the
> > > > guitar we
> > > > can offer you a discount.
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 18/05/2020 18:21, paul west wrote:
> > > > > Wow amazing! Sounds beautiful. :)
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > SENT: Monday, May 18, 2020 4:45:10 PM
> > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > SENT: Monday, May 18, 2020 4:40:15 PM
> > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Hi Harriet. It’s turned up with a dent in the box and there
> is
> > a
> > > > > massive crack in the back off the guitar where the back
> plate
> > > is.
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > SENT: Monday, May 18, 2020 2:59:54 PM
> > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Thanks Harriet. Means a lot. There idiots, they have had my
> PA
> > > > system
> > > > > in there aswel since last Thursday. Paul
> > > > >
> > > > > Get Outlook for iOS [1]
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Monday, May 18, 2020 2:59:07 PM
> > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > SUBJECT: Re: Hey
> > > > >
> > > > > Ok TNT have assured me it's on the van and out for delivery
> by
> > > 6pm
> > > > > today.
> > > > >
> > > > > Fingers crossed this time they're right!
> > > > >
> > > > > It will be worth the wait :)
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 18/05/2020 14:52, paul west wrote:
> > > > > > 07708290551 if you need to call me hun.
> > > > > >
> > > > > > Get Outlook for iOS [1]
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > SENT: Monday, May 18, 2020 2:50:11 PM
> > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > SUBJECT: Re: Hey
> > > > > >
> > > > > > Thank you hun. X
> > > > > >
> > > > > > Get Outlook for iOS [1]
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > SENT: Monday, May 18, 2020 2:49:35 PM
> > > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > > SUBJECT: Re: Hey
> > > > > >
> > > > > > Ok Paul, I will give them a call now to chase it up.
> > > > > >
> > > > > > Give me 5 mins to get through to them and will get back to
> > > you.
> > > > > >
> > > > > > Kind Regards,
> > > > > > Harriet
> > > > > >
> > > > > > Express Music
> > > > > > 196 - 204 Binley Road
> > > > > > Coventry
> > > > > > CV3 1HG
> > > > > >
> > > > > > On 18/05/2020 14:43, paul west wrote:
> > > > > > > Hi Harriet. Nothing as off yet.
> > > > > > >
> > > > > > > Get Outlook for iOS [1]
> > > > > > > -------------------------
> > > > > > >
> > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > SENT: Monday, May 18, 2020 12:04:33 PM
> > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > SUBJECT: Re: Hey
> > > > > > >
> > > > > > > Okay Harriet. Thank you, I kind off lost it a bit with
> > them,
> > > > > they
> > > > > > > take the mick a bit tbh. I hope your okay. Thanks again.
> > > Paul
> > > > > > >
> > > > > > > Get Outlook for iOS [1]
> > > > > > > -------------------------
> > > > > > >
> > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > SENT: Monday, May 18, 2020 12:02:15 PM
> > > > > > > TO: jetfreak1990@outlook.com <jetfreak1990@outlook.com>
> > > > > > > SUBJECT: Re: Hey
> > > > > > >
> > > > > > > Morning Paul,
> > > > > > >
> > > > > > > Sorry to hear this delivery hasn't gone smoothly. I have
> > > > tracked
> > > > > > it
> > > > > > > this morning and it shows it's out for delivery attempt
> 2
> > > > today.
> > > > > > > (see
> > > > > > > details below)
> > > > > > >
> > > > > > > Local time Location Action
> > > > > > > 18/05/2020, 09:59 Bodmin Shipment is out for delivery.
> > > > > > > 15/05/2020, 19:42 Bodmin Time constraint prevented
> > delivery.
> > > > > > > Delivery
> > > > > > > at first opportunity
> > > > > > > 15/05/2020, 10:04 Bodmin Shipment is out for delivery.
> > > > > > > 14/05/2020, 19:12 Atherstone Shipment in transit
> > > > > > > 14/05/2020, 13:52 Coventry Shipment collected from
> > > collection
> > > > > > > address
> > > > > > >
> > > > > > > Whilst we have seen very minimal delays with our TNT
> > > service,
> > > > > > > unfortunately, on this occasion, I have been informed
> the
> > > > > couriers
> > > > > > > are
> > > > > > > having a tough time juggling essential deliveries in
> your
> > > > area.
> > > > > > > If you haven't seen anything by 3pm please give me a
> call
> > > > 02476
> > > > > > > 35766.
> > > > > > >
> > > > > > > Apologies again and thanks for your patience!
> > > > > > >
> > > > > > > Harriet
> > > > > > >
> > > > > > > Express Music
> > > > > > > 196 - 204 Binley Road
> > > > > > > Coventry
> > > > > > > CV3 1HG
> > > > > > >
> > > > > > > On 15/05/2020 17:06, paul west wrote:
> > > > > > > > Nothing has turned up just yet
> > > > > > > >
> > > > > > > > Get Outlook for iOS [1]
> > > > > > > > -------------------------
> > > > > > > >
> > > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > > SENT: Thursday, May 14, 2020 2:41:46 PM
> > > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > SUBJECT: Re: Hey
> > > > > > > >
> > > > > > > > Hey guys. That’s brilliant. Thank you so much
> > > > > > > >
> > > > > > > > Get Outlook for iOS [1]
> > > > > > > > -------------------------
> > > > > > > >
> > > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > SENT: Thursday, May 14, 2020 2:39:04 PM
> > > > > > > > TO: jetfreak1990@outlook.com
> <jetfreak1990@outlook.com>
> > > > > > > > SUBJECT: Re: Hey
> > > > > > > >
> > > > > > > > Hey Paul,
> > > > > > > >
> > > > > > > > Yes, you should've now received despatch emails from
> us?
> > > > > Please
> > > > > > > > check
> > > > > > > > your junk if you can't find them. Both orders went out
> > > today
> > > > > and
> > > > > > > you
> > > > > > > > should see them tomorrow. We refunded the £4.99
> delivery
> > > > > charge
> > > > > > on
> > > > > > > > your
> > > > > > > > second order.
> > > > > > > >
> > > > > > > > We believe they are the standard pickups Fender would
> > use
> > > in
> > > > > > these
> > > > > > > > 50's
> > > > > > > > reissue models.
> > > > > > > >
> > > > > > > > Kind Regards,
> > > > > > > > Harriet
> > > > > > > >
> > > > > > > > Express Music
> > > > > > > > 196 - 204 Binley Road
> > > > > > > > Coventry
> > > > > > > > CV3 1HG
> > > > > > > >
> > > > > > > > On 14/05/2020 14:35, paul west wrote:
> > > > > > > > > Did you guys get my other order in time
> > > > > > > > >
> > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > -------------------------
> > > > > > > > >
> > > > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > > > SENT: Thursday, May 14, 2020 12:51:14 PM
> > > > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > > SUBJECT: Re: Hey
> > > > > > > > >
> > > > > > > > > I’ve also just ordered some leads aswe :)
> > > > > > > > >
> > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > -------------------------
> > > > > > > > >
> > > > > > > > > FROM: paul west <jetfreak1990@outlook.com>
> > > > > > > > > SENT: Thursday, May 14, 2020 12:42:28 PM
> > > > > > > > > TO: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > > SUBJECT: Re: Hey
> > > > > > > > >
> > > > > > > > > Ideal :) do you guys no if she had 50s pick ups on
> > her.
> > > > Mean
> > > > > > I’m
> > > > > > > > > changing them any way but I’m a shadows player :)
> > > regards
> > > > > Paul
> > > > > > > > >
> > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > -------------------------
> > > > > > > > >
> > > > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > > SENT: Thursday, May 14, 2020 12:31:47 PM
> > > > > > > > > TO: jetfreak1990@outlook.com
> > <jetfreak1990@outlook.com>
> > > > > > > > > SUBJECT: Re: Hey
> > > > > > > > >
> > > > > > > > > Yeah no worries Paul, it's what we're here for.
> > > > > > > > >
> > > > > > > > > It includes the trem arm but nothing else. If there
> is
> > > > > > anything
> > > > > > > > else
> > > > > > > > > you want to add to the order you can do it online
> and
> > we
> > > > > will
> > > > > > > ship
> > > > > > > > > it
> > > > > > > > > all together providing it's done by 1pm.
> > > > > > > > >
> > > > > > > > > Just had it on the bench for our final checks and
> she
> > > > plays
> > > > > > > > > absolutely
> > > > > > > > > great!
> > > > > > > > >
> > > > > > > > > Kind Regards,
> > > > > > > > > Harriet
> > > > > > > > >
> > > > > > > > > Express Music
> > > > > > > > > 196 - 204 Binley Road
> > > > > > > > > Coventry
> > > > > > > > > CV3 1HG
> > > > > > > > >
> > > > > > > > > On 14/05/2020 12:22, paul west wrote:
> > > > > > > > > > Thank you so much. You guys are literally life
> > savers
> > > :)
> > > > > > does
> > > > > > > > she
> > > > > > > > > > come with anything ? Regards Paul
> > > > > > > > > >
> > > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > > -------------------------
> > > > > > > > > >
> > > > > > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > > > > > SENT: Thursday, May 14, 2020 12:20:35 PM
> > > > > > > > > > TO: jetfreak1990@outlook.com
> > > <jetfreak1990@outlook.com>
> > > > > > > > > > SUBJECT: Re: Hey
> > > > > > > > > >
> > > > > > > > > > Hi Paul,
> > > > > > > > > >
> > > > > > > > > > Thanks for your order. We're packing it up now
> ready
> > > to
> > > > > > > despatch
> > > > > > > > > > this
> > > > > > > > > > afternoon. You will see it tomorrow :)
> > > > > > > > > >
> > > > > > > > > > TNT tracking information will be sent over by 2pm
> > > today.
> > > > > > > > > >
> > > > > > > > > > Kind Regards,
> > > > > > > > > > Harriet
> > > > > > > > > >
> > > > > > > > > > Express Music
> > > > > > > > > > 196 - 204 Binley Road
> > > > > > > > > > Coventry
> > > > > > > > > > CV3 1HG
> > > > > > > > > >
> > > > > > > > > > On 14/05/2020 12:16, paul west wrote:
> > > > > > > > > > > Hey guys. I’ve just brought the fsr strat from
> > you:
> > > > just
> > > > > > > > > wondering
> > > > > > > > > > if
> > > > > > > > > > > you know off a delivery yet. Thank you guys
> Paul.
> > > > > > > > > > > Get Outlook for iOS [1]
> > > > > > > > > > >
> > > > > > > > > > > Links:
> > > > > > > > > > > ------
> > > > > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1]
> [1] [1]
> > [1]
> > > [1] [1]
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Links:
> > > > > > > > > > ------
> > > > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> [1]
> > [1] [1]
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Links:
> > > > > > > > > ------
> > > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> [1] [1]
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Links:
> > > > > > > > ------
> > > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1] [1]
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Links:
> > > > > > > ------
> > > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1] [1]
> > > > > >
> > > > > >
> > > > > >
> > > > > > Links:
> > > > > > ------
> > > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1] [1]
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/o0ukef [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/o0ukef [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/o0ukef [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/o0ukef [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/o0ukef