File: D:/hMailServer/Data/expressmusic.co.uk/hello/EF/{EF1CBC03-B4AE-41F4-A495-138E43044733}.eml
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
format=flowed
Content-Transfer-Encoding: 8bit
Date: Thu, 23 Apr 2020 16:14:58 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: M Maz <mako_123@hotmail.co.uk>
Subject: Re: Tuning peg replacement for Tanglewood Superfolk Guitar required.
In-Reply-To: <DB6P194MB0055E99C47AC19A657089B7FF5D30@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
References: <DB6P194MB00558560BF3B4087C2C9DE59F5C00@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<6836db997f69c9d9d00cfa1cc84679ab@expressmusic.co.uk>
<DB6P194MB00556A61F827A8D53B4F7C91F5C00@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<6a9bd0d543473576799fa113047e7a10@expressmusic.co.uk>
<DB6P194MB0055069E6C9113CE13E6DA56F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<30aedb703578786772d353dc6138c8da@expressmusic.co.uk>
<DB6P194MB00557895DB6BF123ADBC6110F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<219b12bfcbb5568009cf692d8c05897f@expressmusic.co.uk>
<DB6P194MB00553CE782ED006F68B628FEF5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<0de1b61e24261f71168b56a5866a006a@expressmusic.co.uk>
<DB6P194MB005554DA82A7C8CE6B947987F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<aa105012b28f4e1fdaaba4675fc35033@expressmusic.co.uk>,<DB6P194MB00555B60C55CC4F802BAF370F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
<DB6P194MB0055E99C47AC19A657089B7FF5D30@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
Message-ID: <e5b2a0a68b9a65cb1adf92fb2925c741@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1
Hi Mark,
Yes we can get hold of just the plastic part. It will cost £10 inc.
shipping to you.
Let us know if you wish to go ahead and we can get the ball rolling
with Tanglewood.
---
Regards
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 23/04/2020 16:08, M Maz wrote:
> Hi
>
> Did you manage to find out how much they charge for 1 tuning peg?
>
> Regards
>
> Mark
>
> Get Outlook for Android [1]
>
> -------------------------
>
> FROM: M Maz <mako_123@hotmail.co.uk>
> SENT: Thursday, April 9, 2020 5:09:28 PM
> TO: Express Music <coventry@expressmusic.co.uk>
> SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk Guitar
> required.
>
> Hi Harriet
>
> Ok thanks for letting me know
>
> Regards
>
> Mark
>
> Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Thursday, April 9, 2020 4:47:58 PM
> TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk Guitar
> required.
>
> Hi Mark,
>
> Sorry nothing back from Tanglewood yet. We've done our best to chase
> it
> up for you but they have now finished for the Easter Weekend, DOH!
>
> Once we're back in on Tuesday we will continue to chase it for you.
>
> Hope you have a nice weekend.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 09/04/2020 16:27, M Maz wrote:
> > Hi
> >
> > Did you receive a response?
> >
> > Regards
> >
> > Mark
> >
> > Get Outlook for Android [1]
> >
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Thursday, April 9, 2020 12:25:39 PM
> > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> Guitar
> > required.
> >
> > Hi Mark,
> >
> > Yes I will ask the question for you.
> >
> > ---
> > Regards
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 09/04/2020 12:16, M Maz wrote:
> > > Ok, can they not just send the plastic tuning peg instead of the
> > > machine head?
> > >
> > > Regards
> > >
> > > Mark
> > >
> > > Get Outlook for Android [1]
> > >
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Thursday, April 9, 2020 12:07:58 PM
> > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > Guitar
> > > required.
> > >
> > > Hi Mark,
> > >
> > > We believe this guitar is out of it's warranty. We forwarded
> your
> > > email
> > > to Tanglewood and they made no comment about it being a warranty
> > > issue,
> > > sorry.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 09/04/2020 11:48, M Maz wrote:
> > > > Hi
> > > >
> > > > Thanks for the update, can this be covered under warranty?
> > > >
> > > > Thanks
> > > >
> > > > Mark
> > > >
> > > > Get Outlook for Android [1]
> > > >
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Thursday, April 9, 2020 11:27:20 AM
> > > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > > Guitar
> > > > required.
> > > >
> > > > Morning Mark,
> > > >
> > > > Just heard back from Tanglewood. A replacement machine head
> will
> > > be
> > > > £15
> > > > plus delivery of £4.99, this wouldn't apply if you're able to
> > > > collect.
> > > > Please let us know if you wish to go ahead with this and we
> can
> > > take
> > > > payment over the phone.
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 09/04/2020 11:21, M Maz wrote:
> > > > > Goodmorning
> > > > >
> > > > > Any updates on this please?
> > > > >
> > > > > Regards
> > > > >
> > > > > Mark
> > > > >
> > > > > Get Outlook for Android [1]
> > > > >
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Wednesday, April 8, 2020 12:03:17 PM
> > > > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > > > Guitar
> > > > > required.
> > > > >
> > > > > Most likely, I believe they are working from home,
> > > > >
> > > > > Kind Regards,
> > > > > Harriet
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 08/04/2020 12:01, M Maz wrote:
> > > > > > Hi
> > > > > >
> > > > > > Many thanks, any chance that they would reply today?
> > > > > >
> > > > > > Kind Regard
> > > > > >
> > > > > > Mark
> > > > > >
> > > > > > Get Outlook for Android [1]
> > > > > >
> > > > > > -------------------------
> > > > > >
> > > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > > SENT: Wednesday, April 8, 2020 11:53:12 AM
> > > > > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > > > > SUBJECT: Re: Tuning peg replacement for Tanglewood
> Superfolk
> > > > > Guitar
> > > > > > required.
> > > > > >
> > > > > > Monring Mark,
> > > > > >
> > > > > > Thanks for the info. We've had a look in our workshop and
> > > > > > unfortunately
> > > > > > don't have anything suitable. We've contacted Tanglewood
> > > Spares
> > > > > > Department to source one for you. We will be in touch as
> > soon
> > > as
> > > > > we
> > > > > > hear
> > > > > > anything back from them :)
> > > > > >
> > > > > > Kind Regards,
> > > > > > Harriet & Phil
> > > > > >
> > > > > > Express Music
> > > > > > 196 - 204 Binley Road
> > > > > > Coventry
> > > > > > CV3 1HG
> > > > > >
> > > > > > On 08/04/2020 11:33, M Maz wrote:
> > > > > > > Good morning
> > > > > > >
> > > > > > > As per telephone conversation earlier today-
> > > > > > > I purchased a Tanglewood Superfolk Guitar from Express
> > > Music,
> > > > > July
> > > > > > > 29th 2018. However since then 1 tuning peg has cracked
> and
> > > can
> > > > > > longer
> > > > > > > tune it. Please can i have a replacement peg asap?
> > > > > > > (Please see pictures attached).
> > > > > > >
> > > > > > > Model: DBT SFCE PW
> > > > > > > Serial: KU1800300036
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > > Mark
> > > > > >
> > > > > >
> > > > > >
> > > > > > Links:
> > > > > > ------
> > > > > > [1] https://aka.ms/ghei36 [1] [1] [1] [1] [1]
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/ghei36 [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/ghei36 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/ghei36 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36