MIME-Version: 1.0
Date: Thu, 30 Mar 2023 10:47:03 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eHvO5b536V3CfSMnFmnJnw-tSew1pch9pb8-vHMY1X_nA@mail.gmail.com>
References: <59E77CE7-58EB-453B-89DD-DEFD1A0381E6@gmail.com>
 <1ba43b9582d40366f45cc1f4911a9a21@expressmusic.co.uk>
 <CAJYv1eFNU4sG-JMp1m8bNL+fpjPi0n4ddx=91htCk0aYuj6RVw@mail.gmail.com>
 <c546c9bea5a32fc42ace42f03043e687@expressmusic.co.uk>
 <CAJYv1eHb1+yUrPUTH+G1or0Ao9yZXdrvRWpos0VTPvxHUjEv2Q@mail.gmail.com>
 <80464c7b01c05c62ee9f82eff70d5631@expressmusic.co.uk>
 <CAJYv1eEc2AbKO=OmGytAB-5nRRPJMyrdik+PExWYy+jh8VmTMA@mail.gmail.com>
 <15dc0883a7a9d4f22ccd182037a5ab28@expressmusic.co.uk>
 <CAJYv1eF+gtBJ7nb6u8HhWsnoFyTQtgjaW6ChwMF6GFuqh95dGw@mail.gmail.com>
 <fc9d28c2ce92e2b1c3d18bc4f7d6ea47@expressmusic.co.uk>
 <CAJYv1eHgJSkZqttKYoicq90rV_QtEw4gW0Do8wHtiBd__FFUWA@mail.gmail.com>
 <04e7430a28c15354ed640cd4a2bb12ba@expressmusic.co.uk>
 <CAJYv1eESQZw1W-ASsWRTTy7u1edKeRSxftE0kh=+AU24BCxv9A@mail.gmail.com>
 <CAJYv1eHvO5b536V3CfSMnFmnJnw-tSew1pch9pb8-vHMY1X_nA@mail.gmail.com>
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Hi Jerry,

How frustrating, I'm so sorry to hear this. Has there been any sign of 
them yet this morning? If not I will get straight on the phone now and 
find out what is happening.

Kind Regards,
Harriet

On 2023-03-29 17:25, Jeremiah McKnight wrote:
> Hi Harriet,
> 
> Just to let you know that TNT didn’t show up today.
> 
> On Tue, 28 Mar 2023 at 13:13, Jeremiah McKnight
> <jeremiahmac83@gmail.com> wrote:
> 
>> Hi Harriet, No problem at all. I got the labels thank you.
>> 
>> On Tue, Mar 28, 2023 at 12:47 PM <hello@expressmusic.co.uk> wrote:
>> 
>>> Hi Jerry,
>>> 
>>> Thanks for the call just now.
>>> 
>>> We have just arranged a collection of the bass for tomorrow.
>>> Please
>>> double-check your inbox and junk folder for the TNT labels ready
>>> to
>>> print off and attach to the box. If you don't spot them please let
>>> us
>>> know.
>>> 
>>> Kind Regards,
>>> Harriet
>>> 
>>> On 2023-03-28 12:08, Jeremiah McKnight wrote:
>>>> Hi Harriet, no problem at all. I will give Phil a call shortly.
>>>> 
>>>> Thanks
>>>> 
>>>> Kind regards
>>>> Jerry
>>>> 
>>>> On Tue, Mar 28, 2023 at 12:01 PM <hello@expressmusic.co.uk>
>>> wrote:
>>>> 
>>>>> Hi Jerry,
>>>>> 
>>>>> Before we press go on the collection, please could we ask you
>>> to
>>>>> give us
>>>>> a call so Phil can have a quick chat about the bass?
>>>>> 
>>>>> 01926 808982
>>>>> 
>>>>> Kind Regards,
>>>>> Harriet
>>>>> 
>>>>> On 2023-03-28 11:45, Jeremiah McKnight wrote:
>>>>>> Hi Harriet, perfect. Thanks again.
>>>>>> 
>>>>>> Yep, no problem with the labels.
>>>>>> 
>>>>>> Kind regards
>>>>>> Jerry
>>>>>> 
>>>>>> On Tue, Mar 28, 2023 at 11:43 AM <hello@expressmusic.co.uk>
>>>>> wrote:
>>>>>> 
>>>>>>> Hi Jerry,
>>>>>>> 
>>>>>>> Yes, we can arrange a collection for tomorrow from your
>>> chosen
>>>>>>> address.
>>>>>>> Once it's back here we can do a full health check in the
>>>>> workshop.
>>>>>>> 
>>>>>>> Before we arrange the collection can you please confirm if
>>> you
>>>>> are
>>>>>>> able
>>>>>>> to print out the labels and attach them to the original box?
>>>>>>> 
>>>>>>> Kind Regards,
>>>>>>> Harriet
>>>>>>> 
>>>>>>> On 2023-03-28 11:34, Jeremiah McKnight wrote:
>>>>>>>> Hi Harriet, Thanks for your email.
>>>>>>>> 
>>>>>>>> It's still an issue whilst plugged in but to me it
>>> definitely
>>>>>>> doesn't
>>>>>>>> seem right.
>>>>>>>> 
>>>>>>>> A collection and assessment would be great thanks. Would
>>>>>>> collection
>>>>>>>> tomorrow be possible? it would be from 224 Almners Road,
>>> Lyne,
>>>>>>> Surrey,
>>>>>>>> KT16 0BL
>>>>>>>> 
>>>>>>>> Appreciate your help
>>>>>>>> 
>>>>>>>> Kind regards
>>>>>>>> Jerry
>>>>>>>> 
>>>>>>>> On Tue, Mar 28, 2023 at 11:26 AM
>>> <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>> 
>>>>>>>>> Good Morning Jerry,
>>>>>>>>> 
>>>>>>>>> Thanks for getting in touch. We are just open for a new
>>> week so
>>>>>>>>> apologies if you have been trying to get hold of us over
>>> our
>>>>>>>>> weekend.
>>>>>>>>> 
>>>>>>>>> We are sorry to hear you are having this minor issue and
>>> will
>>>>> do
>>>>>>> our
>>>>>>>>> 
>>>>>>>>> best to help.
>>>>>>>>> 
>>>>>>>>> It's not unusual to hear this kind of buzz when playing a
>>> bass
>>>>>>>>> acoustically (not plugged into an amp). We can make most of
>>> our
>>>>>>>>> basses
>>>>>>>>> here do the same.
>>>>>>>>> 
>>>>>>>>> Does it still cause an issue when plugged in? Is it tuned
>>> to
>>>>>>> concert
>>>>>>>>> 
>>>>>>>>> pitch?
>>>>>>>>> 
>>>>>>>>> There are a couple of options...just let us know what works
>>>>> best
>>>>>>> for
>>>>>>>>> 
>>>>>>>>> you.
>>>>>>>>> 
>>>>>>>>> 1. Do you have a local tech who can double-check the setup?
>>> It
>>>>>>>>> played
>>>>>>>>> perfectly when it left here, so it should only need a minor
>>>>>>> tweak.
>>>>>>>>> These
>>>>>>>>> things can happen with moving guitars from one environment
>>> to
>>>>>>>>> another.
>>>>>>>>> 
>>>>>>>>> 2. We can arrange collection and access it here.
>>>>>>>>> 
>>>>>>>>> If the bass is deemed faulty a refund is no problem. As you
>>>>> have
>>>>>>>>> removed
>>>>>>>>> some of the original plastic films we would be unable to
>>> have
>>>>> it
>>>>>>>>> back as
>>>>>>>>> 'new' stock if no fault is found. Fender don't class set-up
>>>>>>> issues
>>>>>>>>> as a
>>>>>>>>> fault so we will do our best to resolve this as soon as
>>>>> possible
>>>>>>> for
>>>>>>>>> 
>>>>>>>>> you.
>>>>>>>>> 
>>>>>>>>> Kind Regards,
>>>>>>>>> Harriet
>>>>>>>>> 
>>>>>>>>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>>>>>>>>> Hi Harriet,
>>>>>>>>>> 
>>>>>>>>>> I’ve only just got round to playing the bass but
>>>>>>>>>> there is a severe buzz when I press the 6th fret on the
>>> low E
>>>>>>>>> string.
>>>>>>>>>> I’ve attached a voice memo. I’ve taken the plastic off
>>>>> from
>>>>>>>>> the
>>>>>>>>>> machine heads but is it possible to send the bass back and
>>> get
>>>>> a
>>>>>>>>>> refund due to this fault please? It’s unplayable.
>>>>>>>>>> 
>>>>>>>>>> Kind regards
>>>>>>>>>> Jerry
>>>>>>>>>> 
>>>>>>>>>> On Wed, 15 Mar 2023 at 13:06, <hello@expressmusic.co.uk>
>>>>> wrote:
>>>>>>>>>> 
>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>> 
>>>>>>>>>>> Thank you for the order, we are just getting it ready for
>>>>>>>>> despatch
>>>>>>>>>>> this
>>>>>>>>>>> afternoon. You will get a separate email with the
>>> tracking
>>>>>>>>>>> information
>>>>>>>>>>> but I will pop a quick link for you below. We have noted
>>> the
>>>>>>> full
>>>>>>>>>>> delivery address on your order.
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>>>>>>>>> 
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Harriet
>>>>>>>>>>> 
>>>>>>>>>>> On 2023-03-15 12:59, Jeremiah McKnight wrote:
>>>>>>>>>>>> Thanks Harriet. I placed the order - 25895-6
>>>>>>>>>>>> 
>>>>>>>>>>>> Just to confirm that the delivery address should mention
>>> the
>>>>>>>>>>> company
>>>>>>>>>>>> name - Blackthorne International Ltd
>>>>>>>>>>>> 
>>>>>>>>>>>> On Wed, 15 Mar 2023 at 12:04, <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Yes if you can get the order in before 1pm will can
>>>>> despatch
>>>>>>>>> this
>>>>>>>>>>>>> afternoon. We pay for express service with TNT/Fed Ex
>>> so as
>>>>>>>>> long
>>>>>>>>>>> as
>>>>>>>>>>>>> they
>>>>>>>>>>>>> do their job, it will be with you tomorrow.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>> 
>>>>>>>>>>>>> On 2023-03-15 12:02, Jeremiah McKnight wrote:
>>>>>>>>>>>>>> Hello! If I place an order now for the American Pro 2
>>> Jazz
>>>>>>>>> bass
>>>>>>>>>>>>> can I
>>>>>>>>>>>>>> get delivery tomorrow please? Mainland Uk
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Sent from my iPhone