MIME-Version: 1.0
Date: Wed, 12 Apr 2023 13:14:49 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Cc: fenderemeaservice@fender.com
Subject: Re: [Fender Musical Instruments] Re: Re: [Fender Musical Instruments]
 Re: Faulty AV Strat
In-Reply-To: <859V7Q30G8M_64369a9cc92b_503f2089932b_sprut@zendesk.com>
References: <859V7Q30G8M@zendesk.com>
 <edd567cdb0f09ed2b88a0a5e762e2b10@expressmusic.co.uk>
 <081c9a83495cef24893c95ea030ff1af@expressmusic.co.uk>
 <0dd791ccebf67d3302b34b8085cc832d@expressmusic.co.uk>
 <KPPQZMPMYZQ_64146b4d59324_4b4a4c792222_sprut@zendesk.com>
 <KPPQZMPMYZQ_6413445c29195_3249e888046c_sprut@zendesk.com>
 <KPPQZMPMYZQ_641346768748a_3f4a1095967b_sprut@zendesk.com>
 <KPPQZMPMYZQ_64230270a35ad_4d4a3834378d_sprut@zendesk.com>
 <KPPQZMPMYZQ@zendesk.com>
 <5f88e8960e83f62f79fc3c8ce50a7afd@expressmusic.co.uk>
 <859V7Q30G8M_64369a9cc92b_503f2089932b_sprut@zendesk.com>
Message-ID: <ce5891586a50fa1cc6ef523bb36a3bb0@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Hi Ben,
Yes, we have noted the email but I just wanted to continue this thread.

Please can we take the 5% credit on this.

Kind Regards,
Harriet

On 2023-04-12 12:48, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  12 Apr 2023, 12:48 BST
> 
> Hi there,
> 
> Thanks for your email. I can offer a 5% partial credit to compensate
> for the time to rectify this, otherwise we can get it back and
> credited/replaced. Let me know what works best for you.
> Also, please be aware that our contact email has now changed -
> fenderemeaservice@fender.com. Please get in touch via this email
> moving forward!
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  11 Apr 2023, 15:20 BST This is a follow-up to your previous request
> #525492 [1] "Faulty AV Strat"
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We are keen to get this Strat sold as it's been paid for already.
> 
> Is there a discount for us to keep it even if we get the replacement
> scratchplate? (it will take us time to fit etc.)
> 
> If not, we might need to return it and just wait for the replacement.
> 
> Look forward to hearing back :)
> 
> Your request (531008) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [859V7Q-30G8M]
> 
> Links:
> ------
> [1] https://fenderemea.zendesk.com/hc/requests/525492
> [2] http://roundcube.itpartnership.com/www.fender.com