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Date: Thu, 14 May 2020 14:13:03 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Derek Lampard <derek_lampard@hotmail.com>
Subject: Re: Guitar Delivery Order Number 22596
In-Reply-To: <DB8PR09MB44534EAEBC566C92683E8BE68ABC0@DB8PR09MB4453.eurprd09.prod.outlook.com>
References: <d66c40e0f69c6fcaf3872304aaa26a59@expressmusic.co.uk>
 <DB8PR09MB4453054E2FF6F5F6A94E3BCD8ABF0@DB8PR09MB4453.eurprd09.prod.outlook.com>,<888665273677c9b3af10ad1e6e71c950@expressmusic.co.uk>
 <DB8PR09MB44534EAEBC566C92683E8BE68ABC0@DB8PR09MB4453.eurprd09.prod.outlook.com>
Message-ID: <a4d974c65d2807cd2fda7a2665c5539a@expressmusic.co.uk>
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Hi Derek,

Please see the link below for the cable I believe you're looking for.
https://www.expressmusic.co.uk/products.asp?code=133845

If you could let us know if you have any preference of brands etc. for 
12 string Strings, I can see if it's something we can get on order for 
you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 14/05/2020 13:25, Derek Lampard wrote:
> Thank you for your reply to my email. I would be grateful if you
> could ask your sales team to email me when better 12string guitar
> strings are in stock. I am trying to put a bulk order with associates
> to make it worthwhile to deliver. I am looking for Y-Lead (i.e. 
> Stereo
> Jack to 2 x mono Jack for FX pedals. I have previously bought in
> store, but are not currently listed on your website.
>
>  Derek Lampard
>  07764 220951
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: 14 May 2020 12:05
>  TO: derek_lampard@hotmail.com <derek_lampard@hotmail.com>
>  SUBJECT: Re: Guitar Delivery Order Number 22596
>
> Hi Derek,
>
>  Thanks for your email. We're very pleased to hear your happy with 
> your
>  new guitar. We included a spare set of strings free of charge out of
>  goodwill. I'm sorry you feel these weren't up to your usual standard 
> but
>  they were the best we currently have in stock. I will forward your
>  feedback on to our owner, as I know he is always keen to hear that 
> we're
>  moving in the right direction. We hope your latest positive 
> experience
>  has given you more reason to visit us again in the future.
>
>  Have a lovely day.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 13/05/2020 17:27, Derek Lampard wrote:
>  > Thank you for re-arranging delivery for today, 13/05/20.
>  > I confirm I am satisfied that the used guitar was in the described
>  > condition with no major damage.
>  > I also appreciate the trouble your Coventry Store took to deliver 
> my
>  > order. I have been visiting your store since 2019. In the early 
> days
>  > I
>  > avoided buying from you because of your amateur approach, your 
> sales
>  > staff were more interested in showing off their guitar skills than
>  > selling. However, following the expansion of your store, you have
>  > become more professional. My one criticism of the current order is
>  > the
>  > supply of cheap replacement strings for a £1999 guitar. I would 
> have
>  > happily paid another £50 to have received a decent set of 
> replacement
>  > strings. I am not a guitarist, I am a producer/recording engineer
>  > that
>  > wants kit my protégés can use.
>  > Derek Lampard
>  >
>  > also appreciateFROM: Express Music <coventry@expressmusic.co.uk>
>  > SENT: 12 May 2020 15:19
>  > TO: derek_lampard@hotmail.com <derek_lampard@hotmail.com>
>  > SUBJECT: Guitar Delivery
>  >
>  > Hi Derek,
>  >
>  > Thanks for your order. We did try to deliver your new guitar to 
> you
>  > last night at approx 6pm but no one was home. If you could give us 
> a
>  > call to re-schedule this delivery that would be great. We're at 
> the
>  > shop
>  > till 4pm today and back in 11am-4pm tomorrow.
>  >
>  > Look forward to hearing from you.
>  >
>  > Kind Regards,
>  > Harriet
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG