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Date: Wed, 03 Dec 2025 14:39:42 +0000
From: "Ben Moore (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <WDE54WXMNW2_69304bae9ba71_ce106460c4d407_sprut@zendesk.com>
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<WDE54WXMNW2_692da0c43c869_3676f279e2b9c9_sprut@zendesk.com>
References: <WDE54WXMNW2@zendesk.com>
<WDE54WXMNW2_692da0c43c869_3676f279e2b9c9_sprut@zendesk.com>
<0db12682a71e294d5ff0b2a1f8bfe635@expressmusic.co.uk>
<36f915a52248e7f9d86ed9f81294b794@expressmusic.co.uk>
Subject: [Fender Musical Instruments] Re: Replacement Custom Shop Case
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----------------------------------------------
Ben Moore, 3 Dec 2025, 14:39 GMT
Hi Harriet,
A replacement case is on order for you, we'll ship it out as soon as it a=
rrives.
Many thanks
Ben
Customer Service Advisor
----------------------------------------------
Express Music, 2 Dec 2025, 10:57 GMT
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
Thanks Ben that's really helpful.
Harriet
----------------------------------------------
Ben Moore, 1 Dec 2025, 14:05 GMT
Hi Harriet,
Leave it with me and I'll check availability on a replacement case for yo=
u.
Many thanks
Ben
Customer Service Advisor
----------------------------------------------
Express Music, 29 Nov 2025, 14:10 GMT
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
Hi team,
We have shipped out a new custom shop Tele to a customer and during the =
shipping process the case was damaged. We are in the process of claiming =
against the shipping company but in the meantime wanted to get a =
timeframe on a replacement please.
Model: Fender Custom Shop Limited Edition Tomatillo Tele Journeyman =
Relic - Natural Blonde
Serial Number: R125853
I have attached a picture of the guitar in the case. It was tweed with =
red plush lining. As you can see it was double boxed but looks like it =
got stabbed with a forklift. Let me know if you need any other details.
Kind Regards,
Harriet
Express Music
Kind Regards,
Phil, Tim & Harriet
Express Music
B2 & B3 Quarry Park
Old Milverton Lane
Leamington Spa
CV32 6RW
01926 808982
334334-1.JPG
image3.jpeg
Attachment(s):
334334-1.JPG - https://fenderemea.zendesk.com/attachments/token/p6Nj9tRW7=
7dLP48KdITZF4zdu/?name=3D334334-1.JPGimage3.jpeg - https://fenderemea.zen=
desk.com/attachments/token/booPyPwvSpS4XiYhByJOqhh6I/?name=3Dimage3.jpeg
Your request (765608) has been updated. To add additional comments, reply=
to this email.
Online Support:
- Fender Dealer Portal - https://dealer.fender.com/login
- Fender Customer Support Portal - https://support.fender.com/en-US/
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
West Sussex, RH19 1QZ. Company n=C2=B0 3127180
--------------------------------
This email is a service from Fender Musical Instruments.
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<p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
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width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty=
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ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
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Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Ben Moore</strong> (Fender Musical =
Instruments) </p> <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
3 Dec 2025, 14:39 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0;">Hi Harriet,<br> <br>A replacement =
case is on order for you, we'll ship it out as soon as it arrives.<br>&nb=
sp;<br>Many thanks<br><div class=3D"signature"><p dir=3D"ltr" style=3D"co=
lor: #2b2e2f; line-height: 22px; margin: 15px 0;">Ben<br>
Customer Service Advisor</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png"> </td> <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Express Music</strong> =
</p> <p style=3D"font-family:'Lucida Grande','Lucida Sans=
Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr"> 2 Dec 2025, 10:57 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" sty=
le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"ltr" =
style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">This email o=
riginated from outside of the organization. Do not click links, open atta=
chments or reply, unless you were expecting the email and know the conten=
t is safe.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; =
margin: 15px 0;">Thanks Ben that's really helpful.</p><p dir=3D"ltr" styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Harriet</p></div=
> </td> </tr> </tbody></table> </td> =
</tr></tbody></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-commen=
t" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D=
"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px=
0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadd=
ing=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" ro=
le=3D"presentation"> <tbody><tr> <td valign=3D=
"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <img w=
idth=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 10=
0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://fenderemea.zend=
esk.com/system/photos/37645359737489/fender-red-small.jpg"> </=
td> <td width=3D"100%" style=3D"padding: 0; margin: 0;=
" valign=3D"top"> <p style=3D"font-family:'Lucida Grande','Luc=
ida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15p=
x; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:=
#1b1d1e;" dir=3D"ltr"> <st=
rong>Ben Moore</strong> (Fender Musical Instruments) =
</p> <p style=3D"font-family:'Lucida Gran=
de','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-s=
ize: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding=
: 0; color:#bbbbbb;" dir=3D"ltr"> 1 Dec 2025, 14:05 GMT =
</p> <div class=3D"zd-comment" =
dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"=
>Hi Harriet,<br> <br>Leave it with me and I'll check availability on=
a replacement case for you.<br> <br>Many thanks<br><div class=3D"si=
gnature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margi=
n: 15px 0;">Ben<br>
Customer Service Advisor</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png"> </td> <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Express Music</strong> =
</p> <p style=3D"font-family:'Lucida Grande','Lucida Sans=
Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr"> 29 Nov 2025, 14:10 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"ltr"=
style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">This email =
originated from outside of the organization. Do not click links, open att=
achments or reply, unless you were expecting the email and know the conte=
nt is safe.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
margin: 15px 0;">Hi team,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0;">We have shipped out a new custom shop Te=
le to a customer and during the <br>shipping process the case was damaged=
. We are in the process of claiming <br>against the shipping company but =
in the meantime wanted to get a <br>timeframe on a replacement please.</p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0;">Model: Fender Custom Shop Limited Edition Tomatillo Tele Journeyman <=
br>Relic - Natural Blonde<br>Serial Number: R125853</p><p dir=3D"ltr" sty=
le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">I have attached=
a picture of the guitar in the case. It was tweed with <br>red plush lin=
ing. As you can see it was double boxed but looks like it <br>got stabbed=
with a forklift. Let me know if you need any other details.</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Kind R=
egards,<br>Harriet<br>Express Music</p><p dir=3D"ltr" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0;">Kind Regards,<br>Phil, Tim &=
; Harriet</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0;">Express Music<br>B2 & B3 Quarry Park<br>Old Milverton=
Lane<br>Leamington Spa<br>CV32 6RW</p><p dir=3D"ltr" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0;">01926 808982<br>334334-1.JPG<br=
>image3.jpeg</p></div> <p style=3D"line-height: 22=
px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 1=
4px; color:#333333;" dir=3D"ltr"> Attachment(s)<br> =
<a href=3D"https://fenderemea.zendesk.com/attachment=
s/token/p6Nj9tRW77dLP48KdITZF4zdu/?name=3D334334-1.JPG">334334-1.JPG</a><=
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m/attachments/token/booPyPwvSpS4XiYhByJOqhh6I/?name=3Dimage3.jpeg">image3=
.jpeg</a><br> </p> </td> =
</tr> </tbody></table> </td> </tr></tbody></table></div><p =
dir=3D"ltr">Your request (765608) has been updated. To add additional com=
ments, reply to this email.</p><p dir=3D"ltr">Online Support:<br>- Fender=
Dealer Portal - <a href=3D"https://dealer.fender.com/login" rel=3D"noref=
errer">https://dealer.fender.com/login</a><br>- Fender Customer Support P=
ortal - <a href=3D"https://support.fender.com/en-US/" rel=3D"noreferrer">=
https://support.fender.com/en-US/</a></p><p dir=3D"ltr">Fender Europe Ltd=
- Leo House, Birches Industrial Estate, East Grinstead, West Sussex, RH1=
9 1QZ. Company n=C2=B0 3127180</p>
</div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">
=
<b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
m</a> for the full range of Fender products
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