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Date: Thu, 06 Jan 2022 15:16:40 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty guitars
In-Reply-To: <2246L5WWZR_61d6e6abe261f_353f85d90cb9641031c9_sprut@zendesk.com>
References: <2246L5WWZR@zendesk.com>
 <57e73dad594ab82d7307c74a91712fb5@expressmusic.co.uk>
 <2246L5WWZR_61d6e6abe261f_353f85d90cb9641031c9_sprut@zendesk.com>
Message-ID: <98e150c49002c33c5562d1830b9dd627@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi George

Can we return the player Strat and we'll accept the discount on the 
classic vibe Tele.

Thank you.

Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 06/01/2022 12:55, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Jan 6, 2022, 12:55 GMT
> Hi Tim,
>
> Thanks for reporting these to us.
>
> Regarding the Strat, I can offer 10% credit on this, although please
> note this is on the edge of what we would consider acceptable QA at
> this price point!
>
> Regarding the Tele, this is will within the limits of acceptable QA,
> however, I am happy to also raise 10% credit on this as replacement
> stock is not available currently!
>
> All the best,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Jan 6, 2022, 12:26 GMT
>
> Hi,
> we have a couple of guitars that arrived yesterday with issues.
> A player strat s/n MX21213123 with a chip out of the finish on the 
> edge
> of the neck pocket,
> Also a classic vibe left hand tele s/n ISSH21010707 this is poorly
> finished along the edge of the neck pocket.
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_0731.jpg
> IMG_0733.jpg
>
>  Attachment(s)
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>  IMG_0733.jpg [2]
>
> Your request (426532) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
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