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Date: Tue, 18 Nov 2025 13:52:14 +0000
From: hello@expressmusic.co.uk
To: info@westsidedistribution.com, Andrew Woodstock
<woody@westsidedistribution.com>
Subject: Fwd: Re: Case # 001310 Updated: "00018 Faulty"
In-Reply-To: <2ed1709f8635266335de8f897981c1c3@expressmusic.co.uk>
References: <o3suqn2u5n7de8dtfy2yihmg59v0rimqahaq39pdzofuagbw03uy0w6otjef8w0e@netsuite.com>
<a0bc15e1c8bbc0f4c394e0e27242de14@expressmusic.co.uk>
<2ed1709f8635266335de8f897981c1c3@expressmusic.co.uk>
Message-ID: <6b785f266bef43ddca58c5e0938e3539@expressmusic.co.uk>
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Hi team,
Please can we get an update on this warranty repair. Be nice to get it
resolved for our customer.
Kind Regards,
Phil
Express Music
-------- Original Message --------
Subject: Re: Case # 001310 Updated: "00018 Faulty"
Date: 2025-11-14 12:40
From: hello@expressmusic.co.uk
To: Westside Distribution Ltd
<cases.5404013.59586_833495_49212.9d76a92a08@5404013.email.netsuite.com>
Hi
any update on this ......
Phil
:)
On 2025-11-12 13:22, hello@expressmusic.co.uk wrote:
> Hi Ruaraidh,
>
> Our customer is chasing us for an update on his 000-18. Has there been
> any progress since our reply to you on Friday?
>
> Kind Regards,
> Phil
> Express Music
>
> On 2025-11-07 15:33, Westside Distribution Ltd wrote:
>> Case #001310 has been updated.
>>
>> Case Number
>> 001310
>>
>> Case Subject
>> 00018 Faulty
>>
>> Customer
>> Express Music (MLC) Limited
>>
>> Contact
>> Express Music (MLC) Limited : Phil
>>
>> Creation Date
>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>>
>> Case Type
>> Question
>>
>> Case Priority
>> Medium
>>
>> Case Status
>> In Progress
>>
>> Updated By
>> Ruaraidh Macleod
>>
>> Date Updated
>> 07/11/2025, 15:33:20 (GMT) Greenwich Mean Time : Dublin, Edinburgh,
>> Lisbon, London
>>
>> Reply to this email to update this case.
>>
>> -------------------------
>>
>>> Please find attached your RA for Case#001310 - Hi
>>> Thanks for the update yesterday over the phone
>>> Did you get anywhere with the DJRE or OOO18
>>> Phil ....
>>>
>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>>
>>>> Case Number
>>>> 001310
>>>>
>>>> Case Subject
>>>> 000-28 Faulty
>>>>
>>>> Customer
>>>> Express Music (MLC) Limited
>>>>
>>>> Contact
>>>>
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Case Type
>>>> Question
>>>>
>>>> Case Priority
>>>> Medium
>>>>
>>>> Case Status
>>>> In Progress
>>>>
>>>> Updated By
>>>> Ruaraidh Macleod
>>>>
>>>> Date Updated
>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Reply to this email to update this case.
>>>>
>>>> -------------------------
>>>>
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> He managed to get a quick look at the pictures. It's a bit
>>>>> difficult to tell what the actual issue is here.
>>>>>
>>>>> This kind of damage in that location is fairly consistent with a
>>>>> knock or bump from something like a guitar stand.
>>>>>
>>>>> I can see you got the guitar in March, how long has the customer
>>> had
>>>>> the guitar?
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi
>>>>> Did you get chance to speak to the your luthier ?
>>>>> customer is getting worried we have forgot about him ....
>>>>> Fyi its a ooo18 not 28 (our error)
>>>>> Phil
>>>>> :)
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi thanks for getting back to us and it's just one side of the
>>>>> 000-28.
>>>>>
>>>>> Cheers
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Good afternoon,
>>>>>
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>
>>>>>
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> We just spoke on the phone about the following guitar.
>>>>>
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>>
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>>
>>>>> Look forward to hearing from you,
>>>>>
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>>
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>>
>>>>> 01926 808982
>>>>
>>>> -------------------------
>>>
>>> To update your case or notify us that the goods have been despatched
>>> please reply to this email.
>>>
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 24/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi
>>> Thanks for the update yesterday over the phone
>>> Did you get anywhere with the DJRE or OOO18
>>> Phil ....
>>>
>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>>
>>>> Case Number
>>>> 001310
>>>>
>>>> Case Subject
>>>> 000-28 Faulty
>>>>
>>>> Customer
>>>> Express Music (MLC) Limited
>>>>
>>>> Contact
>>>>
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Case Type
>>>> Question
>>>>
>>>> Case Priority
>>>> Medium
>>>>
>>>> Case Status
>>>> In Progress
>>>>
>>>> Updated By
>>>> Ruaraidh Macleod
>>>>
>>>> Date Updated
>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Reply to this email to update this case.
>>>>
>>>> -------------------------
>>>>
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> He managed to get a quick look at the pictures. It's a bit
>>>>> difficult to tell what the actual issue is here.
>>>>>
>>>>> This kind of damage in that location is fairly consistent with a
>>>>> knock or bump from something like a guitar stand.
>>>>>
>>>>> I can see you got the guitar in March, how long has the customer
>>> had
>>>>> the guitar?
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi
>>>>> Did you get chance to speak to the your luthier ?
>>>>> customer is getting worried we have forgot about him ....
>>>>> Fyi its a ooo18 not 28 (our error)
>>>>> Phil
>>>>> :)
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi thanks for getting back to us and it's just one side of the
>>>>> 000-28.
>>>>>
>>>>> Cheers
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Good afternoon,
>>>>>
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>
>>>>>
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> We just spoke on the phone about the following guitar.
>>>>>
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>>
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>>
>>>>> Look forward to hearing from you,
>>>>>
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>>
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>>
>>>>> 01926 808982
>>>>
>>>> -------------------------
>>>
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 21/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi,
>>>
>>> Just checking you got our reply below on Friday?
>>>
>>> Kind Regards,
>>> Phil
>>> Express Music
>>>
>>> On 2025-10-17 16:21, hello@expressmusic.co.uk wrote:
>>>> Hi
>>>> Customer purchased from us in July
>>>> Photo doesnt show it that well I agree, its more of a bubble or
>>> lacquer
>>>> lifting under the top finish rather than a dent / chip
>>>> Phil
>>>>
>>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:
>>>>> Case #001310 has been updated.
>>>>>
>>>>> Case Number
>>>>> 001310
>>>>>
>>>>> Case Subject
>>>>> 000-28 Faulty
>>>>>
>>>>> Customer
>>>>> Express Music (MLC) Limited
>>>>>
>>>>> Contact
>>>>>
>>>>> Creation Date
>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>>> Lisbon, London
>>>>>
>>>>> Case Type
>>>>> Question
>>>>>
>>>>> Case Priority
>>>>> Medium
>>>>>
>>>>> Case Status
>>>>> In Progress
>>>>>
>>>>> Updated By
>>>>> Ruaraidh Macleod
>>>>>
>>>>> Date Updated
>>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>>> Lisbon, London
>>>>>
>>>>> Reply to this email to update this case.
>>>>>
>>>>> -------------------------
>>>>>
>>>>>> Message History
>>>>>> -----Original Message-----
>>>>>> From: Ruaraidh Macleod
>>>>>> Sent: 17/10/2025
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> Hi there,
>>>>>>
>>>>>> He managed to get a quick look at the pictures. It's a bit
>>>>>> difficult to tell what the actual issue is here.
>>>>>>
>>>>>> This kind of damage in that location is fairly consistent with a
>>>>>> knock or bump from something like a guitar stand.
>>>>>>
>>>>>> I can see you got the guitar in March, how long has the customer
>>> had
>>>>>> the guitar?
>>>>>>
>>>>>> Ruaraidh
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Express Music (MLC) Limited
>>>>>> Sent: 17/10/2025
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> Hi
>>>>>> Did you get chance to speak to the your luthier ?
>>>>>> customer is getting worried we have forgot about him ....
>>>>>> Fyi its a ooo18 not 28 (our error)
>>>>>> Phil
>>>>>> :)
>>>>>>
>>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>>> Case #001310 has been updated.
>>>>>>>
>>>>>>> Case Number
>>>>>>> 001310
>>>>>>>
>>>>>>> Case Subject
>>>>>>> 000-28 Faulty
>>>>>>>
>>>>>>> Customer
>>>>>>> Express Music (MLC) Limited
>>>>>>>
>>>>>>> Contact
>>>>>>>
>>>>>>> Creation Date
>>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>>> Edinburgh,
>>>>>>> Lisbon, London
>>>>>>>
>>>>>>> Case Type
>>>>>>>
>>>>>>> Case Priority
>>>>>>> Medium
>>>>>>>
>>>>>>> Case Status
>>>>>>> Not Started
>>>>>>>
>>>>>>> Updated By
>>>>>>> Ruaraidh Macleod
>>>>>>>
>>>>>>> Date Updated
>>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>>> Edinburgh,
>>>>>>> Lisbon, London
>>>>>>>
>>>>>>> Reply to this email to update this case.
>>>>>>>
>>>>>>> -------------------------
>>>>>>>
>>>>>>>> Message History
>>>>>>>> -----Original Message-----
>>>>>>>> From: Ruaraidh Macleod
>>>>>>>> Sent: 10/10/2025
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> Good afternoon,
>>>>>>>>
>>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>>> this.
>>>>>>>>
>>>>>>>>
>>>>>>>> Can you tell me in the meantime, are these issues on both
>>> sides
>>>>>> of
>>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>> Ruaraidh
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: Westside Info Box
>>>>>>>> Sent: 07/10/2025
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>>> Sent: 07 October 2025 13:00
>>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> Hi there,
>>>>>>>>
>>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>>
>>>>>>>> Serial number: 2921103
>>>>>>>> Model: 000-28 Standard
>>>>>>>>
>>>>>>>> The issue appears to be some bubbling under the lacquer that
>>> is
>>>>>>>> causing the lacquer to chip off.
>>>>>>>>
>>>>>>>> Look forward to hearing from you,
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>> Phil, Tim & Harriet
>>>>>>>>
>>>>>>>> Express Music
>>>>>>>> B2 & B3 Quarry Park
>>>>>>>> Old Milverton Lane
>>>>>>>> Leamington Spa
>>>>>>>> CV32 6RW
>>>>>>>>
>>>>>>>> 01926 808982
>>>>>>>
>>>>>>> -------------------------
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Express Music (MLC) Limited
>>>>>> Sent: 10/10/2025
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> Hi thanks for getting back to us and it's just one side of the
>>>>>> 000-28.
>>>>>>
>>>>>> Cheers
>>>>>>
>>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>>> Case #001310 has been updated.
>>>>>>>
>>>>>>> Case Number
>>>>>>> 001310
>>>>>>>
>>>>>>> Case Subject
>>>>>>> 000-28 Faulty
>>>>>>>
>>>>>>> Customer
>>>>>>> Express Music (MLC) Limited
>>>>>>>
>>>>>>> Contact
>>>>>>>
>>>>>>> Creation Date
>>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>>> Edinburgh,
>>>>>>> Lisbon, London
>>>>>>>
>>>>>>> Case Type
>>>>>>>
>>>>>>> Case Priority
>>>>>>> Medium
>>>>>>>
>>>>>>> Case Status
>>>>>>> Not Started
>>>>>>>
>>>>>>> Updated By
>>>>>>> Ruaraidh Macleod
>>>>>>>
>>>>>>> Date Updated
>>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>>> Edinburgh,
>>>>>>> Lisbon, London
>>>>>>>
>>>>>>> Reply to this email to update this case.
>>>>>>>
>>>>>>> -------------------------
>>>>>>>
>>>>>>>> Message History
>>>>>>>> -----Original Message-----
>>>>>>>> From: Ruaraidh Macleod
>>>>>>>> Sent: 10/10/2025
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> Good afternoon,
>>>>>>>>
>>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>>> this.
>>>>>>>>
>>>>>>>>
>>>>>>>> Can you tell me in the meantime, are these issues on both
>>> sides
>>>>>> of
>>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>> Ruaraidh
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: Westside Info Box
>>>>>>>> Sent: 07/10/2025
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>>> Sent: 07 October 2025 13:00
>>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>>> Subject: 000-28 Faulty
>>>>>>>>
>>>>>>>> Hi there,
>>>>>>>>
>>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>>
>>>>>>>> Serial number: 2921103
>>>>>>>> Model: 000-28 Standard
>>>>>>>>
>>>>>>>> The issue appears to be some bubbling under the lacquer that
>>> is
>>>>>>>> causing the lacquer to chip off.
>>>>>>>>
>>>>>>>> Look forward to hearing from you,
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>> Phil, Tim & Harriet
>>>>>>>>
>>>>>>>> Express Music
>>>>>>>> B2 & B3 Quarry Park
>>>>>>>> Old Milverton Lane
>>>>>>>> Leamington Spa
>>>>>>>> CV32 6RW
>>>>>>>>
>>>>>>>> 01926 808982
>>>>>>>
>>>>>>> -------------------------
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Ruaraidh Macleod
>>>>>> Sent: 10/10/2025
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> Good afternoon,
>>>>>>
>>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>>
>>>>>>
>>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>
>>>>>> Kind regards,
>>>>>>
>>>>>> Ruaraidh
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Westside Info Box
>>>>>> Sent: 07/10/2025
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>> Sent: 07 October 2025 13:00
>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>> Subject: 000-28 Faulty
>>>>>>
>>>>>> Hi there,
>>>>>>
>>>>>> We just spoke on the phone about the following guitar.
>>>>>>
>>>>>> Serial number: 2921103
>>>>>> Model: 000-28 Standard
>>>>>>
>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>> causing the lacquer to chip off.
>>>>>>
>>>>>> Look forward to hearing from you,
>>>>>>
>>>>>> Kind Regards,
>>>>>> Phil, Tim & Harriet
>>>>>>
>>>>>> Express Music
>>>>>> B2 & B3 Quarry Park
>>>>>> Old Milverton Lane
>>>>>> Leamington Spa
>>>>>> CV32 6RW
>>>>>>
>>>>>> 01926 808982
>>>>>
>>>>> -------------------------
>>>
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 17/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi
>>> Customer purchased from us in July
>>> Photo doesnt show it that well I agree, its more of a bubble or
>>> lacquer
>>> lifting under the top finish rather than a dent / chip
>>> Phil
>>>
>>> On 2025-10-17 16:11, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>>
>>>> Case Number
>>>> 001310
>>>>
>>>> Case Subject
>>>> 000-28 Faulty
>>>>
>>>> Customer
>>>> Express Music (MLC) Limited
>>>>
>>>> Contact
>>>>
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Case Type
>>>> Question
>>>>
>>>> Case Priority
>>>> Medium
>>>>
>>>> Case Status
>>>> In Progress
>>>>
>>>> Updated By
>>>> Ruaraidh Macleod
>>>>
>>>> Date Updated
>>>> 17/10/2025, 16:11:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Reply to this email to update this case.
>>>>
>>>> -------------------------
>>>>
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> He managed to get a quick look at the pictures. It's a bit
>>>>> difficult to tell what the actual issue is here.
>>>>>
>>>>> This kind of damage in that location is fairly consistent with a
>>>>> knock or bump from something like a guitar stand.
>>>>>
>>>>> I can see you got the guitar in March, how long has the customer
>>> had
>>>>> the guitar?
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 17/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi
>>>>> Did you get chance to speak to the your luthier ?
>>>>> customer is getting worried we have forgot about him ....
>>>>> Fyi its a ooo18 not 28 (our error)
>>>>> Phil
>>>>> :)
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Express Music (MLC) Limited
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi thanks for getting back to us and it's just one side of the
>>>>> 000-28.
>>>>>
>>>>> Cheers
>>>>>
>>>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>>>> Case #001310 has been updated.
>>>>>>
>>>>>> Case Number
>>>>>> 001310
>>>>>>
>>>>>> Case Subject
>>>>>> 000-28 Faulty
>>>>>>
>>>>>> Customer
>>>>>> Express Music (MLC) Limited
>>>>>>
>>>>>> Contact
>>>>>>
>>>>>> Creation Date
>>>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Case Type
>>>>>>
>>>>>> Case Priority
>>>>>> Medium
>>>>>>
>>>>>> Case Status
>>>>>> Not Started
>>>>>>
>>>>>> Updated By
>>>>>> Ruaraidh Macleod
>>>>>>
>>>>>> Date Updated
>>>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>>>> Edinburgh,
>>>>>> Lisbon, London
>>>>>>
>>>>>> Reply to this email to update this case.
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>>> Message History
>>>>>>> -----Original Message-----
>>>>>>> From: Ruaraidh Macleod
>>>>>>> Sent: 10/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>> I'll run these pictures past out luthier and get his advice on
>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>> Can you tell me in the meantime, are these issues on both sides
>>>>> of
>>>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>>>
>>>>>>> Kind regards,
>>>>>>>
>>>>>>> Ruaraidh
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Westside Info Box
>>>>>>> Sent: 07/10/2025
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>>>> Sent: 07 October 2025 13:00
>>>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>>>> Subject: 000-28 Faulty
>>>>>>>
>>>>>>> Hi there,
>>>>>>>
>>>>>>> We just spoke on the phone about the following guitar.
>>>>>>>
>>>>>>> Serial number: 2921103
>>>>>>> Model: 000-28 Standard
>>>>>>>
>>>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>>>> causing the lacquer to chip off.
>>>>>>>
>>>>>>> Look forward to hearing from you,
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Phil, Tim & Harriet
>>>>>>>
>>>>>>> Express Music
>>>>>>> B2 & B3 Quarry Park
>>>>>>> Old Milverton Lane
>>>>>>> Leamington Spa
>>>>>>> CV32 6RW
>>>>>>>
>>>>>>> 01926 808982
>>>>>>
>>>>>> -------------------------
>>>>>
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Good afternoon,
>>>>>
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>
>>>>>
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> We just spoke on the phone about the following guitar.
>>>>>
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>>
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>>
>>>>> Look forward to hearing from you,
>>>>>
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>>
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>>
>>>>> 01926 808982
>>>>
>>>> -------------------------
>>>
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 17/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi there,
>>>
>>> He managed to get a quick look at the pictures. It's a bit
>>> difficult to tell what the actual issue is here.
>>>
>>> This kind of damage in that location is fairly consistent with a
>>> knock or bump from something like a guitar stand.
>>>
>>> I can see you got the guitar in March, how long has the customer had
>>> the guitar?
>>>
>>> Ruaraidh
>>>
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 17/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi
>>> Did you get chance to speak to the your luthier ?
>>> customer is getting worried we have forgot about him ....
>>> Fyi its a ooo18 not 28 (our error)
>>> Phil
>>> :)
>>>
>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>>
>>>> Case Number
>>>> 001310
>>>>
>>>> Case Subject
>>>> 000-28 Faulty
>>>>
>>>> Customer
>>>> Express Music (MLC) Limited
>>>>
>>>> Contact
>>>>
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Case Type
>>>>
>>>> Case Priority
>>>> Medium
>>>>
>>>> Case Status
>>>> Not Started
>>>>
>>>> Updated By
>>>> Ruaraidh Macleod
>>>>
>>>> Date Updated
>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Reply to this email to update this case.
>>>>
>>>> -------------------------
>>>>
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Good afternoon,
>>>>>
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>
>>>>>
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> We just spoke on the phone about the following guitar.
>>>>>
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>>
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>>
>>>>> Look forward to hearing from you,
>>>>>
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>>
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>>
>>>>> 01926 808982
>>>>
>>>> -------------------------
>>>
>>> -----Original Message-----
>>> From: Express Music (MLC) Limited
>>> Sent: 10/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Hi thanks for getting back to us and it's just one side of the
>>> 000-28.
>>>
>>> Cheers
>>>
>>> On 2025-10-10 13:22, Westside Distribution Ltd wrote:
>>>> Case #001310 has been updated.
>>>>
>>>> Case Number
>>>> 001310
>>>>
>>>> Case Subject
>>>> 000-28 Faulty
>>>>
>>>> Customer
>>>> Express Music (MLC) Limited
>>>>
>>>> Contact
>>>>
>>>> Creation Date
>>>> 07/10/2025, 14:29:00 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Case Type
>>>>
>>>> Case Priority
>>>> Medium
>>>>
>>>> Case Status
>>>> Not Started
>>>>
>>>> Updated By
>>>> Ruaraidh Macleod
>>>>
>>>> Date Updated
>>>> 10/10/2025, 13:22:18 (GMT) Greenwich Mean Time : Dublin,
>>> Edinburgh,
>>>> Lisbon, London
>>>>
>>>> Reply to this email to update this case.
>>>>
>>>> -------------------------
>>>>
>>>>> Message History
>>>>> -----Original Message-----
>>>>> From: Ruaraidh Macleod
>>>>> Sent: 10/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Good afternoon,
>>>>>
>>>>> I'll run these pictures past out luthier and get his advice on
>>> this.
>>>>>
>>>>>
>>>>> Can you tell me in the meantime, are these issues on both sides
>>> of
>>>>> the guitar? It's not too easy to tell from the pictures.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>> Ruaraidh
>>>>>
>>>>> -----Original Message-----
>>>>> From: Westside Info Box
>>>>> Sent: 07/10/2025
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> -----Original Message-----
>>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>>> Sent: 07 October 2025 13:00
>>>>> To: Info Mailbox <info@westsidedistribution.com>
>>>>> Subject: 000-28 Faulty
>>>>>
>>>>> Hi there,
>>>>>
>>>>> We just spoke on the phone about the following guitar.
>>>>>
>>>>> Serial number: 2921103
>>>>> Model: 000-28 Standard
>>>>>
>>>>> The issue appears to be some bubbling under the lacquer that is
>>>>> causing the lacquer to chip off.
>>>>>
>>>>> Look forward to hearing from you,
>>>>>
>>>>> Kind Regards,
>>>>> Phil, Tim & Harriet
>>>>>
>>>>> Express Music
>>>>> B2 & B3 Quarry Park
>>>>> Old Milverton Lane
>>>>> Leamington Spa
>>>>> CV32 6RW
>>>>>
>>>>> 01926 808982
>>>>
>>>> -------------------------
>>>
>>> -----Original Message-----
>>> From: Ruaraidh Macleod
>>> Sent: 10/10/2025
>>> Subject: 00018 Faulty
>>>
>>> Good afternoon,
>>>
>>> I'll run these pictures past out luthier and get his advice on this.
>>>
>>>
>>> Can you tell me in the meantime, are these issues on both sides of
>>> the guitar? It's not too easy to tell from the pictures.
>>>
>>> Kind regards,
>>>
>>> Ruaraidh
>>>
>>> -----Original Message-----
>>> From: Westside Info Box
>>> Sent: 07/10/2025
>>> Subject: 00018 Faulty
>>>
>>> -----Original Message-----
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: 07 October 2025 13:00
>>> To: Info Mailbox <info@westsidedistribution.com>
>>> Subject: 000-28 Faulty
>>>
>>> Hi there,
>>>
>>> We just spoke on the phone about the following guitar.
>>>
>>> Serial number: 2921103
>>> Model: 000-28 Standard
>>>
>>> The issue appears to be some bubbling under the lacquer that is
>>> causing the lacquer to chip off.
>>>
>>> Look forward to hearing from you,
>>>
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>>
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>>
>>> 01926 808982
>>
>> -------------------------