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Date: Thu, 12 Mar 2026 11:01:10 +0000
From: hello@expressmusic.co.uk
To: Joshua Hounsome <jjhounsome@gmail.com>
Subject: Re: Express Music Enquiry - 7469
In-Reply-To: <CAAxp+WwD6tWoW2tq-RFWHprHGrUYzH=en8W8VgpHPXVvpRjLhw@mail.gmail.com>
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Yes, do you have a rough time?

On 2026-03-11 16:53, Joshua Hounsome wrote:
> Would this Saturday morning be OK?
> 
> On Wed, 11 Mar 2026, 16:51 , <hello@expressmusic.co.uk> wrote:
> 
>> Let me know when's good for you and I'll pop you in the diary.
>> 
>> Tim.
>> 
>> On 2026-03-11 16:38, Joshua Hounsome wrote:
>>> Oh that's great news!
>>> 
>>> Is there a best time/day ror me to bring my guitar in?
>>> 
>>> Thanks
>>> Josh
>>> 
>>> On Wed, 11 Mar 2026, 14:12 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Josh,
>>>> 
>>>> Just letting you know the preamp has just arrived.
>>>> 
>>>> Regards.
>>>> Tim.
>>>> 
>>>> On 2026-02-27 11:40, Joshua Hounsome wrote:
>>>>> Thanks Tim,
>>>>> 
>>>>> I've just paid. Looking forward to the part arriving, thank you
>> so
>>>>> much for your help!
>>>>> 
>>>>> Thanks
>>>>> Josh
>>>>> 
>>>>> On Fri, 27 Feb 2026, 11:13 , <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> ok great, we'll send the link, get it on order and let you know
>>>> when
>>>>>> 
>>>>>> it's here, should be able to fit it while you wait.
>>>>>> 
>>>>>> Tim
>>>>>> 
>>>>>> On 2026-02-27 10:55, Joshua Hounsome wrote:
>>>>>>> Hey Tim,
>>>>>>> 
>>>>>>> That sounds great, more than happy with that, thank you!
>>>>>>> 
>>>>>>> Josh
>>>>>>> 
>>>>>>> On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:
>>>>>>> 
>>>>>>>> Hi Josh,
>>>>>>>> 
>>>>>>>> Taylor have just got back to me and the is available, with
>> the
>>>>>> part,
>>>>>>>> 
>>>>>>>> shipping, and fitting you'd be looking at £75.00.
>>>>>>>> Let know if you want to go ahead and we'll send you a payment
>>>>>> link.
>>>>>>>> 
>>>>>>>> Thanks.
>>>>>>>> Tim
>>>>>>>> 
>>>>>>>> On 2026-02-26 11:49, Joshua Hounsome wrote:
>>>>>>>>> Amazing, thank you so much!
>>>>>>>>> 
>>>>>>>>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk>
>> wrote:
>>>>>>>>> 
>>>>>>>>>> Hi Josh,
>>>>>>>>>> 
>>>>>>>>>> Yes, we can help with that, I'll get a cost of the part and
>>>> any
>>>>>>>>>> carriage
>>>>>>>>>> and send you a payment link then we'll get it on order for
>>>> you
>>>>>>>> and
>>>>>>>>>> work
>>>>>>>>>> out fitting when we get it. From memory they're not to
>>>>>> difficult
>>>>>>>> to
>>>>>>>>>> fit.
>>>>>>>>>> 
>>>>>>>>>> Regards.
>>>>>>>>>> Tim.
>>>>>>>>>> 
>>>>>>>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
>>>>>>>>>>> Hello,
>>>>>>>>>>> 
>>>>>>>>>>> Hope you are well!
>>>>>>>>>>> 
>>>>>>>>>>> Sorry it's been a little bit of time. I checked and it
>> looks
>>>>>>>> like
>>>>>>>>>> I
>>>>>>>>>>> completely forgot to get my warranty set up when I bought
>> my
>>>>>>>>>> guitar!
>>>>>>>>>>> 
>>>>>>>>>>> I popped in a couple of weeks ago and the chap I spoke to
>>>>>>>> advised
>>>>>>>>>> me
>>>>>>>>>>> to get in touch with Taylor reg. the warranty because of
>>>> this.
>>>>>>>>>>> 
>>>>>>>>>>> I've attached the mail exchange I had with Taylor Support
>>>>>> about
>>>>>>>>>> the
>>>>>>>>>>> part. The TL;DR is that they still sell replacement
>>>> pre-amps.
>>>>>>>>>>> 
>>>>>>>>>>> I just wanted to check with yourselves the best next
>> course
>>>> of
>>>>>>>>>> action:
>>>>>>>>>>> If I order the part and bring it in are you able to help
>> me
>>>>>>>>>> replace
>>>>>>>>>>> it? Or are you able to order the part for me and I pay you
>>>> for
>>>>>>>> the
>>>>>>>>>>> part and any labour? Is that a service you offer?
>>>>>>>>>>> 
>>>>>>>>>>> Sorry for being a bit clueless!
>>>>>>>>>>> 
>>>>>>>>>>> Thanks
>>>>>>>>>>> Josh
>>>>>>>>>>> 
>>>>>>>>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk>
>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hi Josh,
>>>>>>>>>>>> 
>>>>>>>>>>>> When you get a chance, run it down to us and we will test
>>>> it
>>>>>>>> for
>>>>>>>>>>>> you.
>>>>>>>>>>>> These battery units are quite picky on what batteries
>> they
>>>>>> like
>>>>>>>>>> as
>>>>>>>>>>>> different brands are different sizes. Hopefully it is a
>>>>>> simple
>>>>>>>>>> fix.
>>>>>>>>>>>> If
>>>>>>>>>>>> not, as long as you registered it with Taylor it should
>> be
>>>>>>>> under
>>>>>>>>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop
>>>> over
>>>>>>>> any
>>>>>>>>>>>> time.
>>>>>>>>>>>> 
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet
>>>>>>>>>>>> Express Music
>>>>>>>>>>>> 
>>>>>>>>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
>>>>>>>>>>>>> Name: Josh Hounsome
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Address: 23 Burns Road
>>>>>>>>>>>>> Leamington Spa
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Postcode: CV32 7EL
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Telephone: 07468536324
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Email: jjhounsome@gmail.com
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Enquiry: Hello!
>>>>>>>>>>>>> I'm not sure if you can help, but I bought a Taylor
>>>> Academy
>>>>>>>> 12e
>>>>>>>>>> a
>>>>>>>>>>>> few
>>>>>>>>>>>>> years ago, and it looks like the ES-B Pre-amp unit has
>>>> given
>>>>>>>> up.
>>>>>>>>>>>> I've
>>>>>>>>>>>>> tried changing batteries but I can't get the tuner to
>>>> work,
>>>>>> or
>>>>>>>>>> to
>>>>>>>>>>>> get
>>>>>>>>>>>>> any sounds through an amp.
>>>>>>>>>>>>> Bit of a long-shot, but I wasn't sure whether you had
>> any
>>>>>> way
>>>>>>>> of
>>>>>>>>>>>>> getting the pre-2022 ES-B units, or anything that might
>> be
>>>> a
>>>>>>>>>>>> suitable
>>>>>>>>>>>>> replacement?
>>>>>>>>>>>>> Thanks for your time,
>>>>>>>>>>>>> Josh