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Date: Wed, 31 Aug 2022 16:17:14 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty USPro Jazz+ Performer
 Tele
In-Reply-To: <WVRW00DXEGD_630f73dffc23_2e3fe4444cb9642795da_sprut@zendesk.com>
References: <WVRW00DXEGD@zendesk.com>
 <2a3dded36c11cf956ef342281a276031@expressmusic.co.uk>
 <WVRW00DXEGD_630f73dffc23_2e3fe4444cb9642795da_sprut@zendesk.com>
Message-ID: <68dd4d9aed502c3101acd2b783da4c31@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Thanks again George, just need the  UPS label for the jazz bass

Cheers.
Tim.
---
Kind Regards,


Express Music
B2 & B3 Quarry Park
Old Milverton Lane
Leamington Spa
CV32 6RW
01926 808982

On 31/08/2022 15:44, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  31 Aug 2022, 15:44 BST
> Thank you for your email.
>
> THIS RA IS FOR AMERICAN PERFORMER TELE S/N US22028129
>
> Your returns request has been processed.
>
> RA NUMBER: 10251623
> UPS TRACKING: 1Z59RA159193003371
>
> You will receive two emails associated with your return:
>
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed
> out and included inside the box with the item.
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>  
> WHEN SENDING A PRODUCT TO US, REMEMBER TO REMOVE ALL ITEMS THAT WERE
> NOT ORIGINALLY SUPPLIED (SUCH AS GIG BAGS, CASES, OTHER ACCESSORIES
> BELONGING TO AN END CONSUMER, ETC). THE PRODUCT MAY BE REPLACED IF WE
> CANNOT REPAIR IT, AND THIS COULD RESULT IN THE LOSS OF THOSE ITEMS.
> PLEASE LET US KNOW IN ADVANCE IF A REPLACEMENT IS NOT ACCEPTED.
>  
> Don't hesitate to contact us if you have any questions or concerns.
>  
> Kind regards,
>  
>
> George - Customer Service
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  31 Aug 2022, 15:42 BST
> Thank you for your email.
>
> THIS RA IS FOR AMERICAN PROII JAZZ BASS S/N US22017959
>
> Your returns request has been processed.
>
> RA NUMBER: 10251620
> UPS TRACKING: 1Z59RA159197285739
>
> You will receive two emails associated with your return:
>
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed
> out and included inside the box with the item.
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>  
> WHEN SENDING A PRODUCT TO US, REMEMBER TO REMOVE ALL ITEMS THAT WERE
> NOT ORIGINALLY SUPPLIED (SUCH AS GIG BAGS, CASES, OTHER ACCESSORIES
> BELONGING TO AN END CONSUMER, ETC). THE PRODUCT MAY BE REPLACED IF WE
> CANNOT REPAIR IT, AND THIS COULD RESULT IN THE LOSS OF THOSE ITEMS.
> PLEASE LET US KNOW IN ADVANCE IF A REPLACEMENT IS NOT ACCEPTED.
>  
> Don't hesitate to contact us if you have any questions or concerns.
>  
> Kind regards,
>  
>
> George - Customer Service
>
>  EXPRESS MUSIC
>
>  31 Aug 2022, 15:33 BST
>
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
>
> Hi,
>
> We've just had an American ProII Jazz bass S/N US22017959 and it 
> looks
> like the neck pocket has been set wrong as in, it has got a crazy 
> high
> action
> and would need some major work to sort it out. John our rep had a 
> look
> at it today while he was here and agreed too.
> Can we get a replacement, please?
> Also, we have had a few duplicated orders due to the portal issue of
> the basket not clearing down when an order has been placed and John 
> also
> said it would be ok to return an American Performer Tele S/N 
> US22028129
> for credit so we can order something else as we already have one in
> stock.
>
> --
> Kind Regards,
>
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 01926 808982
>
> Kind Regards,
>
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
>
> 01926 808982
>
> Your request (477097) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [1] for the full range of
> Fender products [WVRW00-DXEGD]
>
> Links:
> ------
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