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Date: Wed, 27 Oct 2021 14:25:00 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: RE: Faulty 224CEK Deluxe
In-Reply-To: <73fc58ba4c3043b1b6b39db333d2f0eb@taylorguitars.com>
References: <97575beb0fc441589c9483feaf33f5be@expressmusic.co.uk>
 <73fc58ba4c3043b1b6b39db333d2f0eb@taylorguitars.com>
Message-ID: <a2ec8c6ffc6c6dcaa3a6f26965262368@expressmusic.co.uk>
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Hi Susana,

Thank you for getting back to me, that's fine the guitar is here, boxed 
ready to ship.


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 27/10/2021 14:06, Susana Raya wrote:
> Hi Tim,
>
> Sorry to hear about the issue with this guitar.
>
> We can bring the guitar for inspection and possible service.
> If the guitar is in good conditions in terms of humidity, a neck
> reset to get the guitar back to factory specs will be covered under
> warranty.
>
> Our current lead time for service is around 2-3 weeks.
>
> Let us know if customer wants to bring the guitar and we will arrange
> the collection from the store and send you the shipping labels.
>
> If you have questions, please let me know.
>
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
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> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Tuesday, October 26, 2021 4:26 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Fwd: Faulty 224CEK Deluxe
>
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
>
>
> Hi Susana,
>
> We problem with a 224CE-K Deluxe S/N 2210070353 purchased from us 
> 24/04/2021.
> There is a slight buzz/rattle coming from the preamp which I have
> tried to tighten the nuts around the pots but it still seems to make
> the noise especially when the bottom E is tuned down to D but stops
> when you hold the control knobs.
> Also, the action is a bit high and could do with a neck reset?
>
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG