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Date: Tue, 27 Aug 2019 11:47:51 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Tom Haydney <tom@kawai.co.uk>
Subject: RE: KDP90 sustain pedal
In-Reply-To: <021901d558fd$209b8190$61d284b0$@kawai.co.uk>
References: <0d1a3f4ae6c13ca65fc0ac8688459287@expressmusic.co.uk>
 <021901d558fd$209b8190$61d284b0$@kawai.co.uk>
Message-ID: <e7255ce73735e3b9ae84e3160d358b0c@expressmusic.co.uk>
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Hi Tom,

That's awesome thanks for letting me know.

---
Regards
Lewis
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 22/08/2019 16:20, Tom Haydney wrote:
> Good afternoon,
>
> Thank you for sending over all these details, this is all we require
> for processing a warranty claim. I will pass this on to our engineer
> (WD Greenhill) who will be in touch with the customer to arrange an
> appointment directly.
>
> Kind Regards.
>
> Tom
>
> Tom Haydney | Marketing Co-ordinator and sales assistant
>
>
> KAWAI UK Ltd.
> Unit 8, Dunfermline Court | Maidstone Road | Kingston | Milton Keynes
> | MK10 0BY
> (Tel Main) 01908288160 |  (Tel Direct) 01908288167
> email: tom@kawai.co.uk | web : www.kawai.co.uk
> Facebook : KawaiUK | Twitter : @kawaipianosuk
>
>
> -----Original Message-----
> From: Express Music [mailto:coventry@expressmusic.co.uk]
> Sent: 20 August 2019 16:32
> To: enquiry@kawai.co.uk
> Subject: KDP90 sustain pedal
>
> Hi,
>
> I have a customer who purchased a kdp90 a few years back and now has
> a loud noise coming out of the sustain pedal when pushed down. She 
> has
> tried adjusting the height bolt underneath but to no avail. Her
> details are as follows:
>
> karla.gould@sky.com
> Mrs. Karla Gould
> 26 Elm Tree Avenue, Coventry, Coventry, CV4 9ET
> (02476) 468810
> (07443) 525778
>
> kdp90 serial number: g362103 (179)
>
> purchased 18/nov/2017
>
> Please advise us on how to proceed as we don't have very many issues
> with Kawai pianos and so we aren't sure about your procedure with
> faulty items.
>
> --
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG