MIME-Version: 1.0
Date: Wed, 09 Aug 2023 17:04:00 +0100
From: hello@expressmusic.co.uk
To: Sales <sales@expressmusic.co.uk>
Subject: Fwd: Re: Ibanez JS2480
In-Reply-To: <CAHv_qVtgKn0qcgBGr11G+AyFcLdpx31-cmKCQZxmjAGhRayLcw@mail.gmail.com>
References: <CAHv_qVu7VHB+qmqKJjO-QZ8X4KryUgoTYkQ2qCq+80g2btDiqg@mail.gmail.com>
 <f80b9a83d39f1bcccd50b1af7c45d23e@expressmusic.co.uk>
 <CAHv_qVuYJyp-7zesdss62X8hV6nnBKog1QRvqM3mubVPEJjzSw@mail.gmail.com>
 <CAHv_qVuFy2RYtvYHBdsvoiVW0OL7_moG4CDy13vbUVmCe98nmA@mail.gmail.com>
 <CAHv_qVvq1c0A6pHm0n1eyfBFNgwAc0AmDE+SV9KsHBZM2HhoCw@mail.gmail.com>
 <62ab7b6a6db0ee4d4a701cf7bbdf1541@expressmusic.co.uk>
 <CAHv_qVsoRfd5W0QKAtCf+i3MU7BgBbcurWyW-KVJmTuR3vo-+w@mail.gmail.com>
 <1ad99533a2d9390f6026be0a2dd2bd3b@expressmusic.co.uk>
 <CAHv_qVtgKn0qcgBGr11G+AyFcLdpx31-cmKCQZxmjAGhRayLcw@mail.gmail.com>
Message-ID: <e71aa2a5304b7573e54c962298664cab@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit



-------- Original Message --------
Subject: Re: Ibanez JS2480
Date: 2023-08-09 16:43
 From: Mark Harmon <mr.harmon.07@gmail.com>
To: hello@expressmusic.co.uk

Hi guys,

Mark Harmon
14 Blakemore Close
Harborne
B32 3DZ

On Wed, 9 Aug 2023, 13:49 , <hello@expressmusic.co.uk> wrote:

> Hi Mark,
> 
> Thank you for your understanding. To be honest, things like this are
> very rare for us as we do take great care in checking over all our
> guitars before listing for sale.
> 
> If you want to give the shop a quick call we can issue the refund back
> 
> onto your card you paid with. We are open Tuesday to Saturday
> 11am-5pm.
> 
> In the meantime we will get in touch with Ibanez about the spare.
> Please
> be patient with us as this can sometimes take a little while.
> 
> Kind Regards,
> Harriet, Phil & Tim
> Express Music
> 
> On 2023-08-08 22:04, Mark Harmon wrote:
>> Hi all,
>> 
>> I will start off by accepting the partial refund of £150, thank you
>> very much. I am playing the guitar as I type this email and don't
>> really want to let it go.
>> I decided to get it back out last night and have a close look at the
>> crack and play it. The crack is indeed only in the lacquer not the
>> wood thankfully! but still ugly and affects the value which is a
>> shame. I thought the worst when I spotted the crack and did not even
>> think of looking that closely at the guitar when I collected it
> after
>> the success of last years purchase and the excitement of getting
> this
>> one.
>> 
>> The missing nut is not something you would necessarily look for
> unless
>> the arm comes loose like it did with me or you know what to look out
>> for when assessing. I knew what to look for after I upgraded my blue
>> JS2410 with a brass block and had a good look at it at the time.
>> It should have been a simple task of tightening a nut but has become
> a
>> pain since it is missing and no one seems to stock it in the UK.
>> I do not think the nut was ever fitted to the trem by Gotoh who make
>> the Edge for Ibanez. I have random spare nuts in my parts box and
> some
>> looked close in size but I could not fit them over the retaining
>> spring (see below image). My logic is if I could not fit a nut over
>> this spring in theory it could not come off either. I also looked
>> around in the case just in case, you never know. I tried to loosen
> the
>> spring screw to remove the spring so I could try a nut without the
>> spring in the way but the screw will not budge (left or right). I
>> think the whole sub-assembly (as shown below) will need to be
> changed
>> if it ends up being cut off if a little heat does not work but a
> screw
>> this size should not take much to turn. Hopefully you will have
> better
>> luck with Ibanez in locating what is needed. I did tighten the arm
>> holder from the topside and that does work for a while but came
> loose
>> again.
>> 
>> Thank you for resolving the crack issue and hopefully you can source
>> the below.
>> 
>> Regards
>> 
>> Mark
>> 
>> On Tue, 8 Aug 2023 at 13:31, <hello@expressmusic.co.uk> wrote:
>> 
>>> Hi Mark,
>>> 
>>> Firstly apologies you have found these faults. The lacquer crack
> was
>>> 
>>> genuinely missed by us and we hold our hands up to that one.
>>> 
>>> Regarding the missing nut, it looks like this is something we would
>>> only
>>> spot when having the two models side by side to compare. Again
>>> apologies
>>> for this and we will do our best to rectify this for you.
>>> 
>>> Going forward we have a couple of options:
>>> - You are more then welcome to return the guitar for a refund
>>> - We can speak to Ibanez to try and source the missing nut
>>> - If you do want to keep the guitar, we can offer you a partial
>>> refund
>>> of £150 as we feel it isn't a mint condition model that it was
>>> listed
>>> as.
>>> 
>>> Let us know your thoughts.
>>> 
>>> Kind Regards,
>>> Harriet, Phil & Tim
>>> Express Music
>>> 
>>> On 2023-08-05 19:25, Mark Harmon wrote:
>>>> Me again,
>>>> 
>>>> I popped the trem arm in to try the guitar out and found that the
>>> arms
>>>> socket is loose. OK I thought, no problem, all you do is tighten
>>> the
>>>> socket and then tighten the lock nut under the base plate. I took
>>> the
>>>> back-plate off to find there is no lock nut... I have attached a
>>>> picture of my blue JS and the red JS to show the nut that is
>>> missing.
>>>> Without this when you turn the arm anti-clockwise the socket
>>> unscrews
>>>> from the base-plate and flops around.
>>>> 
>>>> That crack has me worried, I have put the guitar back in its case
>>> for
>>>> now.
>>>> 
>>>> Regards
>>>> 
>>>> Mark
>>>> 
>>>> On Sat, 5 Aug 2023 at 18:15, Mark Harmon <mr.harmon.07@gmail.com>
>>>> wrote:
>>>> 
>>>>> Hi guys,
>>>>> 
>>>>> I got the guitar home put it on the bed for a photo and gave it a
>>>>> look over and spotted the attached. The corner of the pocket is
>>>>> cracked.... any ideas?
>>>>> 
>>>>> Regards
>>>>> 
>>>>> Mark
>>>>> 
>>>>> On Sat, 5 Aug 2023 at 14:34, Mark Harmon <mr.harmon.07@gmail.com>
>>>>> wrote:
>>>>> 
>>>>> Great, I can be with you in an hour if that is OK?
>>>>> 
>>>>> On Sat, 5 Aug 2023 at 14:27, <hello@expressmusic.co.uk> wrote:
>>>>> Hi Mark,
>>>>> 
>>>>> Great to hear from you again.
>>>>> 
>>>>> If you can collect that would be ideal. £1850 to you.
>>>>> 
>>>>> Kind Regards,
>>>>> Harriet, Phil & Tim
>>>>> Express Music
>>>>> 
>>>>> On 2023-08-05 14:16, Mark Harmon wrote:
>>>>>> Good afternoon,
>>>>>> 
>>>>>> Just wondering what the best price you would sell the below for?
>>> I
>>>>> am
>>>>>> a returning customer, I purchased a Fender AO Strat last year
>>>>> (25014)
>>>>>> I can collect to save on the postage.
>>>>>> 
>>>>>> Best regards
>>>>>> 
>>>>>> Mark Harmon
>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> 
https://www.expressmusic.co.uk/products.asp?code=343541&name=pre-owned-ibanez-signature-js2480-joe-satriani-muscle-car-red-inc-case&gad=1&gclid=CjwKCAjw5remBhBiEiwAxL2M9xDZ0izKHUgTuc_1UVHyTDTYpSDRlD0MJ-a5RYF957phe9FP7GfGWRoC-tMQAvD_BwE