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Date: Thu, 31 Oct 2019 14:21:03 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Kevin Rees <kevingeorgerees18@virginmedia.com>
Subject: RE: G5422T
In-Reply-To: <efa0424a-5293-4ab4-bb38-a909799148fe@email.android.com>
References: <efa0424a-5293-4ab4-bb38-a909799148fe@email.android.com>
Message-ID: <e1f47f7464ff04e0a38ef32d65191f38@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Ok Kevin

Your tracking number is: 1Z66450W6833786911

Please visit www.ups.com to track your item

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 31/10/2019 14:10, Kevin Rees wrote:
> Hi Tim,
>
> That's great news. Yes I will be at home to receive tomorrow, the
> timing is perfect!
>
> Bet wishes and considerable thanks,
>
> Kevin
>
> On 31 Oct 2019 13:34, Express Music <coventry@expressmusic.co.uk> 
> wrote:
>
>> Hi Kevin,
>>
>> We have your replacement Gretsch now so we can ship it today for
>> tomorrow
>> delivery if that is convenient?
>>
>> Kind Regards
>>
>> Tim.
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 28/10/2019 18:18, Kevin wrote:
>> > That is very encouraging news. I’ll keep my figures crossed.
>> >
>> > Thanks for the update.
>> >
>> > Best wishes,
>> >
>> > Kevin
>> >
>> > FROM: Express Music
>> > SENT: 28 October 2019 17:27
>> > TO: kevingeorgerees18@virginmedia.com
>> > SUBJECT: RE: G5422T
>> >
>> > Hi Kevin,
>> >
>> > Just letting you that Fender collected the Gretsch and the email
>> > stated
>> >
>> > they've put a replacement on order already so hopefully, you 
>> should
>> > not
>> >
>> > have to wait too long.
>> >
>> > Regards
>> >
>> > Tim.
>> >
>> > Express Music
>> >
>> > 196 - 204 Binley Road
>> >
>> > Coventry
>> >
>> > CV3 1HG
>> >
>> > On 28/10/2019 16:05, Kevin wrote:
>> >
>> >> Thanks Tim.
>> >
>> >>
>> >
>> >> I’ll sit tight for a couple of weeks.
>> >
>> >>
>> >
>> >> Kevin
>> >
>> >>
>> >
>> >> FROM: Express Music
>> >
>> >> SENT: 28 October 2019 13:31
>> >
>> >> TO: kevingeorgerees18@virginmedia.com
>> >
>> >> SUBJECT: RE: G5422T
>> >
>> >>
>> >
>> >> Hi Kevin,
>> >
>> >>
>> >
>> >> It's not gone yet we have to wait for them to send their returns
>> >
>> >>
>> >
>> >> documentation
>> >
>> >>
>> >
>> >> which should be with us today.
>> >
>> >>
>> >
>> >> I have spoken to them and they said it would normally be a
>> >
>> >> replacement,
>> >
>> >>
>> >
>> >> not a repair on a fault like that
>> >
>> >>
>> >
>> >> but they do need to see it.
>> >
>> >>
>> >
>> >> Tim.
>> >
>> >>
>> >
>> >> Regards
>> >
>> >>
>> >
>> >> Express Music
>> >
>> >>
>> >
>> >> 196 - 204 Binley Road
>> >
>> >>
>> >
>> >> Coventry
>> >
>> >>
>> >
>> >> CV3 1HG
>> >
>> >>
>> >
>> >> On 28/10/2019 13:24, Kevin wrote:
>> >
>> >>
>> >
>> >>> Hi Tim.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> OK, thanks for the clarification. Has it gone back to them yet?
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Kevin
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> FROM: Express Music
>> >
>> >>
>> >
>> >>> SENT: 28 October 2019 13:18
>> >
>> >>
>> >
>> >>> TO: kevingeorgerees18@virginmedia.com
>> >
>> >>
>> >
>> >>> SUBJECT: RE: G5422T
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Hi Kevin,
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> No news yet.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> All items with problems from Fender have to go back to the 
>> service
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> department for their
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> engineer/guitar tech's to inspect. The rep has no part in the
>> >
>> >>
>> >
>> >>> process.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> As soon as we have some news we'll be in touch.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Kind Regards.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Tim.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Express Music
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> 196 - 204 Binley Road
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Coventry
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> CV3 1HG
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> On 28/10/2019 13:09, Kevin wrote:
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Hi Tim,
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Has there been any progress yet on my Gretsch? As I have
>> >
>> >>
>> >
>> >>>> communicated
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> before, I do not want it going back to Fender for anything more
>> >
>> >>>> than
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> inspection for them to note it is faulty for it to be replaced 
>> –
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> indeed your Fender rep should be able to make this call in 
>> store.
>> >>>> I
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> would not be happy for the neck to be ‘worked on’ to try to
>> >>>> rectify
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> an
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> issue that is likely to recur and leave me with a problem in 6
>> >
>> >>
>> >
>> >>>> months
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> time when it is out of warranty.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> All the best,
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Kevin
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> FROM: Express Music
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> SENT: 24 October 2019 16:52
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> TO: kevingeorgerees18@virginmedia.com
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> SUBJECT: G5422T
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Hello Kevin,
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Just letting you know we'ver received your Gretsch back okay.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> I've contacted Fender to arrange it's return and will be in 
>> touch
>> >
>> >>>> as
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> soon as we have some news.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Kind Regards.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Tim.
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Express Music
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> 196 - 204 Binley Road
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Coventry
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> CV3 1HG
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> [1]
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Virus-free. www.avg.com [1]
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> Links:
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> ------
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>> [1]
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>
>> >
>> >>>>
>> >
>> >>>>
>> >>>> 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> [1]
>> >
>> >>
>> >
>> >>> Virus-free. www.avg.com [1]
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>> Links:
>> >
>> >>
>> >
>> >>> ------
>> >
>> >>
>> >
>> >>> [1]
>> >
>> >>
>> >
>> >>>
>> >
>> >>
>> >
>> >>>
>> >
>> >>>
>> >>> 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>> >
>> >>
>> >
>> >> [1]
>> >
>> >> Virus-free. www.avg.com [1]
>> >
>> >>
>> >
>> >>
>> >
>> >>
>> >
>> >> Links:
>> >
>> >> ------
>> >
>> >> [1]
>> >
>> >>
>> >
>> >>
>> >> 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient
>> >
>> > [1]
>> > Virus-free. www.avg.com [1]
>> >
>> >
>> >
>> > Links:
>> > ------
>> > [1]
>> >
>> > 
>> http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient