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In-Reply-To: <4f43764242380cff62bd1ddde2831b2d@expressmusic.co.uk>
From: Joshua Hounsome <jjhounsome@gmail.com>
Date: Thu, 12 Mar 2026 11:14:15 +0000
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Message-ID: <CAAxp+WzFsOKV=ESN1B9UC4ft9w42O5EBzu3VWLtfM0DVm=tokQ@mail.gmail.com>
Subject: Re: Express Music Enquiry - 7469
To: hello@expressmusic.co.uk
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Is it 11am you open? I'll pop in first thing if that works
On Thu, 12 Mar 2026, 11:01 , <hello@expressmusic.co.uk> wrote:
> Yes, do you have a rough time?
>
> On 2026-03-11 16:53, Joshua Hounsome wrote:
> > Would this Saturday morning be OK?
> >
> > On Wed, 11 Mar 2026, 16:51 , <hello@expressmusic.co.uk> wrote:
> >
> >> Let me know when's good for you and I'll pop you in the diary.
> >>
> >> Tim.
> >>
> >> On 2026-03-11 16:38, Joshua Hounsome wrote:
> >>> Oh that's great news!
> >>>
> >>> Is there a best time/day ror me to bring my guitar in?
> >>>
> >>> Thanks
> >>> Josh
> >>>
> >>> On Wed, 11 Mar 2026, 14:12 , <hello@expressmusic.co.uk> wrote:
> >>>
> >>>> Hi Josh,
> >>>>
> >>>> Just letting you know the preamp has just arrived.
> >>>>
> >>>> Regards.
> >>>> Tim.
> >>>>
> >>>> On 2026-02-27 11:40, Joshua Hounsome wrote:
> >>>>> Thanks Tim,
> >>>>>
> >>>>> I've just paid. Looking forward to the part arriving, thank you
> >> so
> >>>>> much for your help!
> >>>>>
> >>>>> Thanks
> >>>>> Josh
> >>>>>
> >>>>> On Fri, 27 Feb 2026, 11:13 , <hello@expressmusic.co.uk> wrote:
> >>>>>
> >>>>>> ok great, we'll send the link, get it on order and let you know
> >>>> when
> >>>>>>
> >>>>>> it's here, should be able to fit it while you wait.
> >>>>>>
> >>>>>> Tim
> >>>>>>
> >>>>>> On 2026-02-27 10:55, Joshua Hounsome wrote:
> >>>>>>> Hey Tim,
> >>>>>>>
> >>>>>>> That sounds great, more than happy with that, thank you!
> >>>>>>>
> >>>>>>> Josh
> >>>>>>>
> >>>>>>> On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:
> >>>>>>>
> >>>>>>>> Hi Josh,
> >>>>>>>>
> >>>>>>>> Taylor have just got back to me and the is available, with
> >> the
> >>>>>> part,
> >>>>>>>>
> >>>>>>>> shipping, and fitting you'd be looking at =C2=A375.00.
> >>>>>>>> Let know if you want to go ahead and we'll send you a payment
> >>>>>> link.
> >>>>>>>>
> >>>>>>>> Thanks.
> >>>>>>>> Tim
> >>>>>>>>
> >>>>>>>> On 2026-02-26 11:49, Joshua Hounsome wrote:
> >>>>>>>>> Amazing, thank you so much!
> >>>>>>>>>
> >>>>>>>>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk>
> >> wrote:
> >>>>>>>>>
> >>>>>>>>>> Hi Josh,
> >>>>>>>>>>
> >>>>>>>>>> Yes, we can help with that, I'll get a cost of the part and
> >>>> any
> >>>>>>>>>> carriage
> >>>>>>>>>> and send you a payment link then we'll get it on order for
> >>>> you
> >>>>>>>> and
> >>>>>>>>>> work
> >>>>>>>>>> out fitting when we get it. From memory they're not to
> >>>>>> difficult
> >>>>>>>> to
> >>>>>>>>>> fit.
> >>>>>>>>>>
> >>>>>>>>>> Regards.
> >>>>>>>>>> Tim.
> >>>>>>>>>>
> >>>>>>>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
> >>>>>>>>>>> Hello,
> >>>>>>>>>>>
> >>>>>>>>>>> Hope you are well!
> >>>>>>>>>>>
> >>>>>>>>>>> Sorry it's been a little bit of time. I checked and it
> >> looks
> >>>>>>>> like
> >>>>>>>>>> I
> >>>>>>>>>>> completely forgot to get my warranty set up when I bought
> >> my
> >>>>>>>>>> guitar!
> >>>>>>>>>>>
> >>>>>>>>>>> I popped in a couple of weeks ago and the chap I spoke to
> >>>>>>>> advised
> >>>>>>>>>> me
> >>>>>>>>>>> to get in touch with Taylor reg. the warranty because of
> >>>> this.
> >>>>>>>>>>>
> >>>>>>>>>>> I've attached the mail exchange I had with Taylor Support
> >>>>>> about
> >>>>>>>>>> the
> >>>>>>>>>>> part. The TL;DR is that they still sell replacement
> >>>> pre-amps.
> >>>>>>>>>>>
> >>>>>>>>>>> I just wanted to check with yourselves the best next
> >> course
> >>>> of
> >>>>>>>>>> action:
> >>>>>>>>>>> If I order the part and bring it in are you able to help
> >> me
> >>>>>>>>>> replace
> >>>>>>>>>>> it? Or are you able to order the part for me and I pay you
> >>>> for
> >>>>>>>> the
> >>>>>>>>>>> part and any labour? Is that a service you offer?
> >>>>>>>>>>>
> >>>>>>>>>>> Sorry for being a bit clueless!
> >>>>>>>>>>>
> >>>>>>>>>>> Thanks
> >>>>>>>>>>> Josh
> >>>>>>>>>>>
> >>>>>>>>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk>
> >>>> wrote:
> >>>>>>>>>>>
> >>>>>>>>>>>> Hi Josh,
> >>>>>>>>>>>>
> >>>>>>>>>>>> When you get a chance, run it down to us and we will test
> >>>> it
> >>>>>>>> for
> >>>>>>>>>>>> you.
> >>>>>>>>>>>> These battery units are quite picky on what batteries
> >> they
> >>>>>> like
> >>>>>>>>>> as
> >>>>>>>>>>>> different brands are different sizes. Hopefully it is a
> >>>>>> simple
> >>>>>>>>>> fix.
> >>>>>>>>>>>> If
> >>>>>>>>>>>> not, as long as you registered it with Taylor it should
> >> be
> >>>>>>>> under
> >>>>>>>>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop
> >>>> over
> >>>>>>>> any
> >>>>>>>>>>>> time.
> >>>>>>>>>>>>
> >>>>>>>>>>>> Kind Regards,
> >>>>>>>>>>>> Harriet
> >>>>>>>>>>>> Express Music
> >>>>>>>>>>>>
> >>>>>>>>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
> >>>>>>>>>>>>> Name: Josh Hounsome
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Address: 23 Burns Road
> >>>>>>>>>>>>> Leamington Spa
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Postcode: CV32 7EL
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Telephone: 07468536324
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Email: jjhounsome@gmail.com
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Enquiry: Hello!
> >>>>>>>>>>>>> I'm not sure if you can help, but I bought a Taylor
> >>>> Academy
> >>>>>>>> 12e
> >>>>>>>>>> a
> >>>>>>>>>>>> few
> >>>>>>>>>>>>> years ago, and it looks like the ES-B Pre-amp unit has
> >>>> given
> >>>>>>>> up.
> >>>>>>>>>>>> I've
> >>>>>>>>>>>>> tried changing batteries but I can't get the tuner to
> >>>> work,
> >>>>>> or
> >>>>>>>>>> to
> >>>>>>>>>>>> get
> >>>>>>>>>>>>> any sounds through an amp.
> >>>>>>>>>>>>> Bit of a long-shot, but I wasn't sure whether you had
> >> any
> >>>>>> way
> >>>>>>>> of
> >>>>>>>>>>>>> getting the pre-2022 ES-B units, or anything that might
> >> be
> >>>> a
> >>>>>>>>>>>> suitable
> >>>>>>>>>>>>> replacement?
> >>>>>>>>>>>>> Thanks for your time,
> >>>>>>>>>>>>> Josh
>
>
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<div dir=3D"auto">Is it 11am you open? I'll pop in first thing if that =
works</div><br><div class=3D"gmail_quote gmail_quote_container"><div dir=3D=
"ltr" class=3D"gmail_attr">On Thu, 12 Mar 2026, 11:01 , <<a href=3D"mail=
to:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>> wrote:<br></d=
iv><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left=
:1px #ccc solid;padding-left:1ex">Yes, do you have a rough time?<br>
<br>
On 2026-03-11 16:53, Joshua Hounsome wrote:<br>
> Would this Saturday morning be OK?<br>
> <br>
> On Wed, 11 Mar 2026, 16:51 , <<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.uk</a>>=
; wrote:<br>
> <br>
>> Let me know when's good for you and I'll pop you in the di=
ary.<br>
>> <br>
>> Tim.<br>
>> <br>
>> On 2026-03-11 16:38, Joshua Hounsome wrote:<br>
>>> Oh that's great news!<br>
>>> <br>
>>> Is there a best time/day ror me to bring my guitar in?<br>
>>> <br>
>>> Thanks<br>
>>> Josh<br>
>>> <br>
>>> On Wed, 11 Mar 2026, 14:12 , <<a href=3D"mailto:hello@expre=
ssmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.u=
k</a>> wrote:<br>
>>> <br>
>>>> Hi Josh,<br>
>>>> <br>
>>>> Just letting you know the preamp has just arrived.<br>
>>>> <br>
>>>> Regards.<br>
>>>> Tim.<br>
>>>> <br>
>>>> On 2026-02-27 11:40, Joshua Hounsome wrote:<br>
>>>>> Thanks Tim,<br>
>>>>> <br>
>>>>> I've just paid. Looking forward to the part arrivi=
ng, thank you<br>
>> so<br>
>>>>> much for your help!<br>
>>>>> <br>
>>>>> Thanks<br>
>>>>> Josh<br>
>>>>> <br>
>>>>> On Fri, 27 Feb 2026, 11:13 , <<a href=3D"mailto:hel=
lo@expressmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmu=
sic.co.uk</a>> wrote:<br>
>>>>> <br>
>>>>>> ok great, we'll send the link, get it on order=
and let you know<br>
>>>> when<br>
>>>>>> <br>
>>>>>> it's here, should be able to fit it while you =
wait.<br>
>>>>>> <br>
>>>>>> Tim<br>
>>>>>> <br>
>>>>>> On 2026-02-27 10:55, Joshua Hounsome wrote:<br>
>>>>>>> Hey Tim,<br>
>>>>>>> <br>
>>>>>>> That sounds great, more than happy with that, =
thank you!<br>
>>>>>>> <br>
>>>>>>> Josh<br>
>>>>>>> <br>
>>>>>>> On Fri, 27 Feb 2026, 10:53 , <<a href=3D"ma=
ilto:hello@expressmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@e=
xpressmusic.co.uk</a>> wrote:<br>
>>>>>>> <br>
>>>>>>>> Hi Josh,<br>
>>>>>>>> <br>
>>>>>>>> Taylor have just got back to me and the is=
available, with<br>
>> the<br>
>>>>>> part,<br>
>>>>>>>> <br>
>>>>>>>> shipping, and fitting you'd be looking=
at =C2=A375.00.<br>
>>>>>>>> Let know if you want to go ahead and we=
9;ll send you a payment<br>
>>>>>> link.<br>
>>>>>>>> <br>
>>>>>>>> Thanks.<br>
>>>>>>>> Tim<br>
>>>>>>>> <br>
>>>>>>>> On 2026-02-26 11:49, Joshua Hounsome wrote=
:<br>
>>>>>>>>> Amazing, thank you so much!<br>
>>>>>>>>> <br>
>>>>>>>>> On Thu, 26 Feb 2026, 11:08 , <<a hr=
ef=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank" rel=3D"noreferrer"=
>hello@expressmusic.co.uk</a>><br>
>> wrote:<br>
>>>>>>>>> <br>
>>>>>>>>>> Hi Josh,<br>
>>>>>>>>>> <br>
>>>>>>>>>> Yes, we can help with that, I'=
ll get a cost of the part and<br>
>>>> any<br>
>>>>>>>>>> carriage<br>
>>>>>>>>>> and send you a payment link then w=
e'll get it on order for<br>
>>>> you<br>
>>>>>>>> and<br>
>>>>>>>>>> work<br>
>>>>>>>>>> out fitting when we get it. From m=
emory they're not to<br>
>>>>>> difficult<br>
>>>>>>>> to<br>
>>>>>>>>>> fit.<br>
>>>>>>>>>> <br>
>>>>>>>>>> Regards.<br>
>>>>>>>>>> Tim.<br>
>>>>>>>>>> <br>
>>>>>>>>>> On 2026-02-26 09:50, Joshua Hounso=
me wrote:<br>
>>>>>>>>>>> Hello,<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Hope you are well!<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Sorry it's been a little b=
it of time. I checked and it<br>
>> looks<br>
>>>>>>>> like<br>
>>>>>>>>>> I<br>
>>>>>>>>>>> completely forgot to get my wa=
rranty set up when I bought<br>
>> my<br>
>>>>>>>>>> guitar!<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> I popped in a couple of weeks =
ago and the chap I spoke to<br>
>>>>>>>> advised<br>
>>>>>>>>>> me<br>
>>>>>>>>>>> to get in touch with Taylor re=
g. the warranty because of<br>
>>>> this.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> I've attached the mail exc=
hange I had with Taylor Support<br>
>>>>>> about<br>
>>>>>>>>>> the<br>
>>>>>>>>>>> part. The TL;DR is that they s=
till sell replacement<br>
>>>> pre-amps.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> I just wanted to check with yo=
urselves the best next<br>
>> course<br>
>>>> of<br>
>>>>>>>>>> action:<br>
>>>>>>>>>>> If I order the part and bring =
it in are you able to help<br>
>> me<br>
>>>>>>>>>> replace<br>
>>>>>>>>>>> it? Or are you able to order t=
he part for me and I pay you<br>
>>>> for<br>
>>>>>>>> the<br>
>>>>>>>>>>> part and any labour? Is that a=
service you offer?<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Sorry for being a bit clueless=
!<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Thanks<br>
>>>>>>>>>>> Josh<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> On Sat, 24 Jan 2026, 10:54 , &=
lt;<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank" rel=3D"nor=
eferrer">hello@expressmusic.co.uk</a>><br>
>>>> wrote:<br>
>>>>>>>>>>> <br>
>>>>>>>>>>>> Hi Josh,<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> When you get a chance, run=
it down to us and we will test<br>
>>>> it<br>
>>>>>>>> for<br>
>>>>>>>>>>>> you.<br>
>>>>>>>>>>>> These battery units are qu=
ite picky on what batteries<br>
>> they<br>
>>>>>> like<br>
>>>>>>>>>> as<br>
>>>>>>>>>>>> different brands are diffe=
rent sizes. Hopefully it is a<br>
>>>>>> simple<br>
>>>>>>>>>> fix.<br>
>>>>>>>>>>>> If<br>
>>>>>>>>>>>> not, as long as you regist=
ered it with Taylor it should<br>
>> be<br>
>>>>>>>> under<br>
>>>>>>>>>>>> warranty. We are open Tues=
day to Saturday 11am-5pm, pop<br>
>>>> over<br>
>>>>>>>> any<br>
>>>>>>>>>>>> time.<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> Kind Regards,<br>
>>>>>>>>>>>> Harriet<br>
>>>>>>>>>>>> Express Music<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> On 2026-01-23 19:00, <a hr=
ef=3D"mailto:jjhounsome@gmail.com" target=3D"_blank" rel=3D"noreferrer">jjh=
ounsome@gmail.com</a> wrote:<br>
>>>>>>>>>>>>> Name: Josh Hounsome<br=
>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Address: 23 Burns Road=
<br>
>>>>>>>>>>>>> Leamington Spa<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Postcode: CV32 7EL<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Telephone: 07468536324=
<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Email: <a href=3D"mail=
to:jjhounsome@gmail.com" target=3D"_blank" rel=3D"noreferrer">jjhounsome@gm=
ail.com</a><br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Enquiry: Hello!<br>
>>>>>>>>>>>>> I'm not sure if yo=
u can help, but I bought a Taylor<br>
>>>> Academy<br>
>>>>>>>> 12e<br>
>>>>>>>>>> a<br>
>>>>>>>>>>>> few<br>
>>>>>>>>>>>>> years ago, and it look=
s like the ES-B Pre-amp unit has<br>
>>>> given<br>
>>>>>>>> up.<br>
>>>>>>>>>>>> I've<br>
>>>>>>>>>>>>> tried changing batteri=
es but I can't get the tuner to<br>
>>>> work,<br>
>>>>>> or<br>
>>>>>>>>>> to<br>
>>>>>>>>>>>> get<br>
>>>>>>>>>>>>> any sounds through an =
amp.<br>
>>>>>>>>>>>>> Bit of a long-shot, bu=
t I wasn't sure whether you had<br>
>> any<br>
>>>>>> way<br>
>>>>>>>> of<br>
>>>>>>>>>>>>> getting the pre-2022 E=
S-B units, or anything that might<br>
>> be<br>
>>>> a<br>
>>>>>>>>>>>> suitable<br>
>>>>>>>>>>>>> replacement?<br>
>>>>>>>>>>>>> Thanks for your time,<=
br>
>>>>>>>>>>>>> Josh<br>
<br>
</blockquote></div>
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