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Date: Fri, 21 Jul 2023 12:53:19 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eEPznUrcX2D_4wCjrZb6Ls1ALnt5ttC-VZhuHZa4AQzfA@mail.gmail.com>
References: <59E77CE7-58EB-453B-89DD-DEFD1A0381E6@gmail.com>
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 <CAJYv1eFNU4sG-JMp1m8bNL+fpjPi0n4ddx=91htCk0aYuj6RVw@mail.gmail.com>
 <c546c9bea5a32fc42ace42f03043e687@expressmusic.co.uk>
 <CAJYv1eHb1+yUrPUTH+G1or0Ao9yZXdrvRWpos0VTPvxHUjEv2Q@mail.gmail.com>
 <80464c7b01c05c62ee9f82eff70d5631@expressmusic.co.uk>
 <CAJYv1eEc2AbKO=OmGytAB-5nRRPJMyrdik+PExWYy+jh8VmTMA@mail.gmail.com>
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 <CAJYv1eF+gtBJ7nb6u8HhWsnoFyTQtgjaW6ChwMF6GFuqh95dGw@mail.gmail.com>
 <fc9d28c2ce92e2b1c3d18bc4f7d6ea47@expressmusic.co.uk>
 <CAJYv1eHgJSkZqttKYoicq90rV_QtEw4gW0Do8wHtiBd__FFUWA@mail.gmail.com>
 <04e7430a28c15354ed640cd4a2bb12ba@expressmusic.co.uk>
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 <CAJYv1eHvO5b536V3CfSMnFmnJnw-tSew1pch9pb8-vHMY1X_nA@mail.gmail.com>
 <ebbbd2243350bdbb9fb830a5eb9c4e91@expressmusic.co.uk>
 <CAJYv1eF4C2_O9-q7cOMhJpasRgcBkVfxMpxTK68cbF-Dp5XS_w@mail.gmail.com>
 <7aa3e0191cf0387e1779ccbf9954beee@expressmusic.co.uk>
 <CAJYv1eGn+Vf6S-PN2doOnxnpGgM61SFjYVCMouxqJQnA2MNCAQ@mail.gmail.com>
 <CAJYv1eEyLqQQPi1HG2H-xRtQGpJMOUO0qFs14GdBaU5163W4XA@mail.gmail.com>
 <7fa5bde71d3eff7298de4b18253e2b80@expressmusic.co.uk>
 <CAJYv1eFVZR8Jq_Ds=xNkJRdjt1-ReHsW08+X5RnPXbKZ0NsvMA@mail.gmail.com>
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 <CAJYv1eHbhHrpYcQcDyHevF1VTr2kyjH5GG-WONd9EZdcN0Jo1g@mail.gmail.com>
 <609582eaa4ed0f0e6c0526c0a1018b2a@expressmusic.co.uk>
 <CAJYv1eGmJRWUbvNfk96QPaM95VprtWtNhCew=mtEuucGSLMs+g@mail.gmail.com>
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 <CAJYv1eEPznUrcX2D_4wCjrZb6Ls1ALnt5ttC-VZhuHZa4AQzfA@mail.gmail.com>
Message-ID: <302dbda2a59ba02f7ce5701dcffbc0aa@expressmusic.co.uk>
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Hi Jeremiah,

For cash sales at the moment we can only offer 50% of the price we will 
list the bass for sale at.

This means £700 for cash, as a part exchange we would offer £900.

Kind Regards,
Harriet



On 2023-07-21 12:35, Jeremiah McKnight wrote:
> Hi Harriet, it would be cash
> 
> On Fri, 21 Jul 2023 at 12:31, <hello@expressmusic.co.uk> wrote:
> 
>> Hi Jeremiah,
>> 
>> Presuming this is for a trade in or is it just for cash?
>> 
>> Kind Regards,
>> Harriet
>> 
>> On 2023-07-21 12:15, Jeremiah McKnight wrote:
>>> Hi Harriet,
>>> 
>>> It’s for the Fender American pro 2 jazz bass I bought from you.
>>> I’ve played it only 2-3 times so it’s in basically the same
>>> condition as when I bought it from you.
>>> 
>>> On Fri, 21 Jul 2023 at 12:14, <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Jeremiah,
>>>> 
>>>> Great to hear from you again.
>>>> 
>>>> Yes we do buy in Electric, Acoustic and Bass Guitars, Amps and
>> FX.
>>>> 
>>>> If you want a quote, just let us know some details of what you
>> have
>>>> and
>>>> I will look into it for you.
>>>> 
>>>> Kind Regards,
>>>> Harriet
>>>> 
>>>> On 2023-07-21 12:11, Jeremiah McKnight wrote:
>>>>> Hello Harriet,
>>>>> 
>>>>> I am just checking to see if you buy used instruments?
>>>>> 
>>>>> On Sat, 1 Apr 2023 at 15:13, <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Jeremiah,
>>>>>> 
>>>>>> No problem, I'll get that changed and send you the new tracking
>>>>>> number.
>>>>>> 
>>>>>> Regards
>>>>>> 
>>>>>> Harriet.
>>>>>> 
>>>>>> On 2023-04-01 14:58, Jeremiah McKnight wrote:
>>>>>>> Hi Harriet,
>>>>>>> 
>>>>>>> Thanks for the details.
>>>>>>> 
>>>>>>> I got the FedEx notification. Can you arrange delivery to my
>> ho
>>>> [1]me
>>>>>>> address please?
>>>>>>> 
>>>>>>> 224 Almners Road
>>>>>>> Lyne
>>>>>>> Surrey
>>>>>>> KT160BL
>>>>>>> 
>>>>>>> On Fri, 31 Mar 2023 at 15:23, <hello@expressmusic.co.uk>
>> wrote:
>>>>>>> 
>>>>>>>> Hi Jerry,
>>>>>>>> 
>>>>>>>> That's good news and thanks for checking the video.
>>>>>>>> 
>>>>>>>> 24 hours in the case, if you can wait that long is never a
>> bad
>>>>>> idea.
>>>>>>>> 
>>>>>>>> It's sudden changes in temp that normally cause the truss rod
>>>> to
>>>>>>>> move.
>>>>>>>> We saw it a lot last summer in the mega heatwave. Winter can
>>>> also
>>>>>>>> have
>>>>>>>> it's challenges with freezing temps at night in warehouses
>> etc.
>>>>>>>> Fingers
>>>>>>>> crossed this time you should be good to go and get on
>> enjoying
>>>>>> your
>>>>>>>> new
>>>>>>>> bass!
>>>>>>>> 
>>>>>>>> Thanks for your understanding. I will arrange for it to leave
>>>>>> here
>>>>>>>> on
>>>>>>>> Tuesday and send you an email with the link to the tracking
>>>>>> before
>>>>>>>> it
>>>>>>>> leaves.
>>>>>>>> 
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>> 
>>>>>>>> On 2023-03-31 15:09, Jeremiah McKnight wrote:
>>>>>>>>> Hi Harriet,
>>>>>>>>> 
>>>>>>>>> Thank you for the update. Really good news. Absolutely happy
>>>> to
>>>>>>>> have
>>>>>>>>> the bass back. Delivery for Wednesday is perfect. Would you
>>>>>>>> suggest
>>>>>>>>> keeping the bass in its case for a certain time until I play
>>>> it
>>>>>> or
>>>>>>>> am
>>>>>>>>> I good to go when it arrives?
>>>>>>>>> 
>>>>>>>>> Thanks again for helping resolve this.
>>>>>>>>> 
>>>>>>>>> On Fri, 31 Mar 2023 at 15:06, <hello@expressmusic.co.uk>
>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Hi Jerry,
>>>>>>>>>> 
>>>>>>>>>> Good news, we got the bass back safely today.
>>>>>>>>>> 
>>>>>>>>>> There was definitely a rattle as described when we got it
>> on
>>>>>> the
>>>>>>>>>> workbench. The truss rod was very tight, which isn't
>> unusual
>>>>>> when
>>>>>>>> a
>>>>>>>>>> guitar changes environment. It obviously moved after it
>> left
>>>>>> here
>>>>>>>>>> because it all played perfectly when we packaged it up
>>>>>>>> originally.
>>>>>>>>>> 
>>>>>>>>>> We have now adjusted this and doubled checked all the
>> machine
>>>>>>>> heads
>>>>>>>>>> bolts were tight, which they are. We also accessed the nut
>>>> and
>>>>>>>>>> pickup
>>>>>>>>>> height, all looks good. The issue was the truss rod which
>> is
>>>> a
>>>>>>>>>> simple
>>>>>>>>>> fix, now done and playing great.
>>>>>>>>>> 
>>>>>>>>>> You did originally request for a refund but because there
>> is
>>>> a
>>>>>> no
>>>>>>>>>> manufacturing defect and the original protective films have
>>>>>> been
>>>>>>>>>> removed, we are not able to offer a full refund on this
>>>>>> occasion.
>>>>>>>>>> Before
>>>>>>>>>> we ship the bass the back to you, we have filmed a short
>>>> video
>>>>>> of
>>>>>>>>>> Phil
>>>>>>>>>> playing it that we will send you. Please confirm you are
>>>> happy
>>>>>>>> for
>>>>>>>>>> us to
>>>>>>>>>> ship the bass back and what day would be best to receive
>> it.
>>>>>> Our
>>>>>>>>>> next
>>>>>>>>>> despatch day is Tuesday for Wednesday delivery.
>>>>>>>>>> 
>>>>>>>>>> If you have any further questions, please just let us know.
>>>>>>>>>> 
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> 
>>>>>>>>>> On 2023-03-30 14:26, Jeremiah McKnight wrote:
>>>>>>>>>>> Hi Harriet, the bass was just collected thank you
>>>>>>>>>>> 
>>>>>>>>>>> On Thu, 30 Mar 2023 at 11:27, Jeremiah McKnight
>>>>>>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hi Harriet, I was working from home yesterday and didn't
>>>> hear
>>>>>>>> any
>>>>>>>>>>>> knocks on the door. Thanks for rescheduling. Hopefully
>> all
>>>>>> goes
>>>>>>>>>> ok
>>>>>>>>>>>> today.
>>>>>>>>>>>> 
>>>>>>>>>>>> On Thu, Mar 30, 2023 at 11:23 AM
>>>> <hello@expressmusic.co.uk>
>>>>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>> 
>>>>>>>>>>>>> I just spoke to TNT and the driver says he attempted
>>>>>>>> collection
>>>>>>>>>> at
>>>>>>>>>>>>> 15:46
>>>>>>>>>>>>> yesterday? Not too sure what went wrong but I have
>>>>>>>> re-scheduled
>>>>>>>>>> it
>>>>>>>>>>>>> for
>>>>>>>>>>>>> this afternoon.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>> 
>>>>>>>>>>>>> On 2023-03-30 10:51, Jeremiah McKnight wrote:
>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> No sign of them this morning.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> On Thu, Mar 30, 2023 at 10:47 AM
>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> How frustrating, I'm so sorry to hear this. Has there
>>>> been
>>>>>>>> any
>>>>>>>>>>>>> sign
>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>> them yet this morning? If not I will get straight on
>> the
>>>>>>>> phone
>>>>>>>>>>>>> now
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>> find out what is happening.
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> On 2023-03-29 17:25, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Just to let you know that TNT didn’t show up today.
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> On Tue, 28 Mar 2023 at 13:13, Jeremiah McKnight
>>>>>>>>>>>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>> Hi Harriet, No problem at all. I got the la [1]bels
>> thank
>>>>>> you.
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:47 PM
>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Thanks for the call just now.
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> We have just arranged a collection of the bass for
>>>>>>>>>> tomorrow.
>>>>>>>>>>>>>>>>>> Please
>>>>>>>>>>>>>>>>>> double-check your inbox and junk folder for the TNT
>>>>>>>> labels
>>>>>>>>>>>>> ready
>>>>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>> print off and attach to the box. If you don't spot
>>>> them
>>>>>>>>>>>>> please
>>>>>>>>>>>>>>> let
>>>>>>>>>>>>>>>>>> us
>>>>>>>>>>>>>>>>>> know.
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> On 2023-03-28 12:08, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>> Hi Harriet, no problem at all. I will give Phil a
>>>> call
>>>>>>>>>>>>> shortly.
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:01 PM
>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> Before we press go on the collection, please
>> could
>>>> we
>>>>>>>> ask
>>>>>>>>>>>>> you
>>>>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>>>> give us
>>>>>>>>>>>>>>>>>>>> a call so Phil can have a quick [1] chat about
>> the
>>>>>>>> bass?
>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> On 2023-03-28 11:45, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>> Hi Harriet, perfect. Thanks again.
>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>> Yep, no problem with the labels.
>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:43 AM
>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> Yes, we can arrange a collection for tomorrow
>>>> from
>>>>>>>> your
>>>>>>>>>>>>>>>>>> chosen
>>>>>>>>>>>>>>>>>>>>>> address.
>>>>>>>>>>>>>>>>>>>>>> Once it's back here we can do a full health
>> check
>>>>>> in
>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>> workshop.
>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> Before we arrange the collection can you please
>>>>>>>> confirm
>>>>>>>>>>>>> if
>>>>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>>>>>>> are
>>>>>>>>>>>>>>>>>>>>>> able
>>>>>>>>>>>>>>>>>>>>>> to print out the labels and attach them to the
>>>>>>>> original
>>>>>>>>>>>>> box?
>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> On 2023-03-28 11:34, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>>>> Hi Harriet, Thanks for your email.
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> It's still an issue whilst plugged in but to
>> me
>>>> it
>>>>>>>>>>>>>>>>>> definitely
>>>>>>>>>>>>>>>>>>>>>> doesn't
>>>>>>>>>>>>>>>>>>>>>>> seem right.
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> A collection and assessment would be great
>>>> thanks.
>>>>>>>>>>>>> Would
>>>>>>>>>>>>>>>>>>>>>> collection
>>>>>>>>>>>>>>>>>>>>>>> tomorrow be possible? it would be from 224
>>>> Almners
>>>>>>>>>>>>> Road,
>>>>>>>>>>>>>>>>>> Lyne,
>>>>>>>>>>>>>>>>>>>>>> Surrey,
>>>>>>>>>>>>>>>>>>>>>>> KT16 0BL
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> Appreciate your help
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:26 AM
>>>>>>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> Good Morning Jerry,
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> Thanks for getting in touch. We are just open
>>>> for
>>>>>> a
>>>>>>>>>>>>> new
>>>>>>>>>>>>>>>>>> week so
>>>>>>>>>>>>>>>>>>>>>>>> apologies if you have been trying to get hold
>>>> of
>>>>>> us
>>>>>>>>>>>>> over
>>>>>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>>>>>> weekend.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> We are sorry to hear you are having this
>> minor
>>>>>>>> issue
>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>>>> will
>>>>>>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> best to help.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> It's not unusual to hear this kind of buzz
>> when
>>>>>>>>>>>>> playing a
>>>>>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>>>>>>>> acoustically (not plugged into an amp). We
>> can
>>>>>> make
>>>>>>>>>>>>> most
>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>>>>>> basses
>>>>>>>>>>>>>>>>>>>>>>>> here do the same.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> Does it still cause an issue when plugged in?
>>>> Is
>>>>>> it
>>>>>>>>>>>>> tuned
>>>>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>>>>>> concert
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> pitch?
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> There are a couple of options...just let us
>>>> know
>>>>>>>> what
>>>>>>>>>>>>>>> works
>>>>>>>>>>>>>>>>>>>> best
>>>>>>>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> 1. Do you have a local tech who can
>>>> double-check
>>>>>>>> the
>>>>>>>>>>>>>>> setup?
>>>>>>>>>>>>>>>>>> It
>>>>>>>>>>>>>>>>>>>>>>>> played
>>>>>>>>>>>>>>>>>>>>>>>> perfectly when it left here, so it should
>> only
>>>>>> need
>>>>>>>> a
>>>>>>>>>>>>>>> minor
>>>>>>>>>>>>>>>>>>>>>> tweak.
>>>>>>>>>>>>>>>>>>>>>>>> These
>>>>>>>>>>>>>>>>>>>>>>>> things can happen with moving guitars from
>> one
>>>>>>>>>>>>> environment
>>>>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>>>>>>>> another.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> 2. We can arrange collection and access it
>>>> here.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> If the bass is deemed faulty a refund is no
>>>>>>>> problem.
>>>>>>>>>>>>> As
>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>>>>>>>>>> removed
>>>>>>>>>>>>>>>>>>>>>>>> some of the original plastic films we would
>> be
>>>>>>>> unable
>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>>>>>>>>>> back as
>>>>>>>>>>>>>>>>>>>>>>>> 'new' stock if no fault is found. Fender
>> don't
>>>>>>>> class
>>>>>>>>>>>>>>> set-up
>>>>>>>>>>>>>>>>>>>>>> issues
>>>>>>>>>>>>>>>>>>>>>>>> as a
>>>>>>>>>>>>>>>>>>>>>>>> fault so we will do our best to resolve this
>> as
>>>>>>>> soon
>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>>>>>> possible
>>>>>>>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>> I’ve only just got round to playing the
>> bass
>>>>>> but
>>>>>>>>>>>>>>>>>>>>>>>>> there is a severe buzz when I press the 6th
>>>> fret
>>>>>>>> on
>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>> low E
>>>>>>>>>>>>>>>>>>>>>>>> string.
>>>>>>>>>>>>>>>>>>>>>>>>> I’ve attached a voice memo. I’ve taken
>> the
>>>>>>>>>>>>> plastic
>>>>>>>>>>>>>>> off
>>>>>>>>>>>>>>>>>>>> from
>>>>>>>>>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>>>>>>> machine heads but is it possible to send the
>>>>>> bass
>>>>>>>>>>>>> back
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>>>> get
>>>>>>>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>>>>>>>>>>>> refund due to this fault please? It’s
>>>>>>>> unplayable.
>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 13:06,
>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you for the order, we are just
>> getting
>>>> it
>>>>>>>>>>>>> ready
>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon. You will get a separate email
>> with
>>>>>> the
>>>>>>>>>>>>>>>>>> tracking
>>>>>>>>>>>>>>>>>>>>>>>>>> information
>>>>>>>>>>>>>>>>>>>>>>>>>> but I will pop a quick link for you below.
>> We
>>>>>>>> have
>>>>>>>>>>>>> noted
>>>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>>>> full
>>>>>>>>>>>>>>>>>>>>>>>>>> delivery address on your order.
>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:59, Jeremiah McKnight
>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks Harriet. I placed the order -
>> 25895-6
>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>> Just to confirm that the delivery address
>>>>>> should
>>>>>>>>>>>>>>> mention
>>>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>>>>>>>> company
>>>>>>>>>>>>>>>>>>>>>>>>>>> name - Blackthorne International Ltd
>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 12:04,
>>>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes if you can get the order in before
>> 1pm
>>>>>> will
>>>>>>>>>>>>> can
>>>>>>>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon. We pay for express service
>> with
>>>>>>>>>> TNT/Fed
>>>>>>>>>>>>> Ex
>>>>>>>>>>>>>>>>>> so as
>>>>>>>>>>>>>>>>>>>>>>>> long
>>>>>>>>>>>>>>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>>>>>>>>>>>>>> they
>>>>>>>>>>>>>>>>>>>>>>>>>>>> do their job, it will be with you
>> tomorrow.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:02, Jeremiah McKnight
>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello! If I place an order now for the
>>>>>>>> American
>>>>>>>>>>>>> Pro 2
>>>>>>>>>>>>>>>>>> Jazz
>>>>>>>>>>>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>>>>>>>>>>>> can I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get delivery tomorrow please? Mainland
>> Uk
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>> 
>>>>>>> 
>>>>>>> Links:
>>>>>>> ------
>>>>>>> [1]
>>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.google.com/maps/search/%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E+a+call+so+Phil+can+have+a+quick?entry=gmail&amp;source=g
>>> 
>>> 
>>> Links:
>>> ------
>>> [1]
>>> 
>> 
> https://www.google.com/maps/search/tion.+Can+you+arrange+delivery+to+my+ho?entry=gmail&amp;source=g
> 
> 
> Links:
> ------
> [1] 
> https://www.google.com/maps/search/%3E+Hi+Harriet,+No+problem+at+all.+I+got+the+la?entry=gmail&amp;source=g