File: D:/hMailServer/Data/expressmusic.co.uk/hello/D9/{D9830AA2-757F-4A87-B93B-C3DB2D59BA06}.eml
MIME-Version: 1.0
Date: Tue, 11 Jun 2024 11:21:56 +0100
From: hello@expressmusic.co.uk
To: Ian Henderson <imhenderson1904@gmail.com>
Subject: Re: Express Music Enquiry - 4950
In-Reply-To: <CAKR+5+zBug7p4ux_O1PZLhdMXxE0LNpGMSTsNWnO6ZrtG=VcQA@mail.gmail.com>
References: <D86681838CEC433094E81A55BCCD86EE@itpartnership.com>
<c86c4617f16bda7acf5af1ccc4992558@expressmusic.co.uk>
<CAKR+5+wci7g_C40N-Qy0n6AK+BOAge93J4Jk=mfg6kVF+sRRtA@mail.gmail.com>
<5ad12703983332ed8dfdf28315fc097c@expressmusic.co.uk>
<CAKR+5+zcdPTGvqSkw9WOfPqa4Zq8Fbx7wdthaywW7Qc924Xq7A@mail.gmail.com>
<706ab94a6e40edab59a94301381a21b4@expressmusic.co.uk>
<CAKR+5+zVR8z2m-90fE9NuFw_GzGUghqbMSON5yojC1b3y0PMkw@mail.gmail.com>
<6123c5bb202213185607ee93c7aded90@expressmusic.co.uk>
<CAKR+5+x8LLwubcHX6m6d0bF4sckQxfwPE3zABh-T_ciOYh1h2A@mail.gmail.com>
<018a7e48dbedbd555a0b344c1cff8ee5@expressmusic.co.uk>
<CAKR+5+xQUX4Fo1EmCRYN8Qq2ty26f-4jW5F6c_c8DqOueG0Q5g@mail.gmail.com>
<f1655e58ab44473fb4da0c5b66fe5578@expressmusic.co.uk>
<CAKR+5+xGzbMYU4PZpt2h=mjAixEcCQZxkNo515FQPXrs+0Z1YA@mail.gmail.com>
<24b67f700e91f2a5760cf6cb2bd3789e@expressmusic.co.uk>
<CAKR+5+xnBoY92Vu5qqLOGOfBObe54iD4PaxOoeLmHy1_4H=g7Q@mail.gmail.com>
<0b51061fde2123734d397bcf19d7949d@expressmusic.co.uk>
<CAKR+5+zBug7p4ux_O1PZLhdMXxE0LNpGMSTsNWnO6ZrtG=VcQA@mail.gmail.com>
Message-ID: <842361156665b210f2310b114015b9f4@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
format=flowed
Content-Transfer-Encoding: 8bit
Hi Ian,
yes, that's fine, look forward to seeing you then.
Regards.
Tim.
On 2024-06-09 14:41, Ian Henderson wrote:
> Will collect it next Saturday if that's ok?
>
> On Sat, 8 Jun 2024 at 15:55, <hello@expressmusic.co.uk> wrote:
>
>> Hi Ian,
>>
>> I've tried your amp on and off throughout but it still isn't doing
>> anything it shouldn't. So I tried hooking it up to a 1x12 Aguila
>> cab,
>> and that made quite a difference to the volume and the SPL. Just by
>> adding another speaker not only gives you the full output but also
>> an
>> extra 3 db of SPL which is almost like adding an extra 50% of power
>> and
>> would probably be the most cost-effective option, the only downside
>> is
>> carrying another cab around.
>> The only thing we have in stock at the moment that has more wattage
>> than
>> the Ampeg is a Fender Rumble 800 2x10 combo but again you only get
>> the
>> full 800w when adding an extension cab.
>> You are of course welcome to come in and try the Fender and Ampeg
>> side
>> by side, also try an extension cab on each.
>> In the meantime, we'll carry on giving your amp a good run too.
>>
>> kind regards.
>> Tim.
>>
>> On 2024-06-08 13:14, Ian Henderson wrote:
>>> Phil/Tim, been mulling it over following the check you made on my
>> amp.
>>> If as you anticipate there is no recompense through Yamaha I’ll
>> need
>>> to consider further options. Following your assessment there’s
>> no
>>> issue with the amp it’s a case of capacity, and I need more
>> volume .
>>> With this in mind and being aware that you sell pre-owned
>> equipment a
>>> part exchange and an upgrade seems the best option. May I ask if
>> you
>>> will advise which options you have in stock which would suit my
>>> requirements and also what the part exchange offer would be? I’m
>>> open to ideas and advice.
>>> Look forward to hearing from you
>>> Ian
>>>
>>> On Wed, 5 Jun 2024 at 13:36, <hello@expressmusic.co.uk> wrote:
>>>
>>>> Hi Ian,
>>>>
>>>> No, there's only three of us here, me, Phil, and Tim and we all
>> know
>>>>
>>>> what's going on. :-)
>>>> On 2024-06-05 13:13, Ian Henderson wrote:
>>>>> Thank you. I will be there at 11:00am Saturday. Do I ask for
>>>> anyone in
>>>>> particular please?
>>>>> Ian
>>>>>
>>>>> On Wed, 5 Jun 2024 at 11:13, <hello@expressmusic.co.uk> wrote:
>>>>>
>>>>>> Hi Ian,
>>>>>>
>>>>>> That's great, we're here from 11 am and we are now at the new
>>>>>> premises,
>>>>>> here's a link for the details:
>>>>>>
>>>>>> https://www.expressmusic.co.uk/products.asp?page=contact
>>>>>>
>>>>>> Harriet
>>>>>>
>>>>>> On 2024-06-05 09:06, Ian Henderson wrote:
>>>>>>> Morning Harriet, I’ll drop it off Saturday morning if
>> that’s
>>>>>> okay?
>>>>>>> What time do you open?
>>>>>>> Thanks Ian
>>>>>>> Ps do you require the serial/model numbers in advance of
>>>> Saturday?
>>>>>>>
>>>>>>> On Tue, 4 Jun 2024 at 15:46, <hello@expressmusic.co.uk> wrote:
>>>>>>>
>>>>>>>> Hi Ian,
>>>>>>>>
>>>>>>>> My advice would be to try this website. A lot of our
>> customers
>>>>>> use
>>>>>>>> it if
>>>>>>>> they need to send things back.
>>>>>>>>
>>>>>>>> https://www.parcel2go.com/
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>> Express Music
>>>>>>>>
>>>>>>>> On 2024-06-04 15:41, Ian Henderson wrote:
>>>>>>>>> Any advice regarding how best to get it to you? I’m in
>>>>>> Lichfield
>>>>>>>>> Staffs. You might get better delivery/ transport rates than
>> I
>>>>>>>> will.
>>>>>>>>> Thanks
>>>>>>>>> Ian
>>>>>>>>>
>>>>>>>>> On Tue, 4 Jun 2024 at 14:10, <hello@expressmusic.co.uk>
>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ian,
>>>>>>>>>>
>>>>>>>>>> We have checked and the warranty is 2 years on electronics
>>>> and
>>>>>>>>>> manufacturing of the speakers.
>>>>>>>>>>
>>>>>>>>>> The best thing to do is get it back to us. We will have a
>>>> quick
>>>>>>>> look
>>>>>>>>>> and
>>>>>>>>>> get in touch with Ampeg to start the repair inspection
>>>> process.
>>>>>>>>>>
>>>>>>>>>> Our address for the return is:
>>>>>>>>>>
>>>>>>>>>> Express Music
>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>> Old Milverton Lane
>>>>>>>>>> Leamington Spa
>>>>>>>>>> CV32 6RW
>>>>>>>>>> 01926 808982
>>>>>>>>>> sales@expressmusic.co.uk
>>>>>>>>>>
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> Express Music
>>>>>>>>>>
>>>>>>>>>> On 2024-06-04 13:59, Ian Henderson wrote:
>>>>>>>>>>> As a follow up to my previous email. The sound/fault is
>> best
>>>>>>>>>> described
>>>>>>>>>>> as a flapping/ clicking sound. There is however, no
>> visible
>>>>>>>> damage
>>>>>>>>>> to
>>>>>>>>>>> the speaker cones.
>>>>>>>>>>> Regards
>>>>>>>>>>> Ian
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 4 Jun 2024 at 12:03, <hello@expressmusic.co.uk>
>>>>>>>> wrote:ease
>>>>>>>>>>>
>>>>>>>>>>>> Hi Ian,
>>>>>>>>>>>>
>>>>>>>>>>>> We are very sorry to hear you are having issues with your
>>>>>> amp.
>>>>>>>> We
>>>>>>>>>>>> haven't had any other problems with Ampeg so we're not
>>>>>> actually
>>>>>>>>>> sure
>>>>>>>>>>>> of
>>>>>>>>>>>> the warranty process. I would imagine it is 2 years.
>>>>>>>>>>>>
>>>>>>>>>>>> We will get in touch with them today for you to clarify
>>>>>>>> warranty
>>>>>>>>>>>> details. Are you able to send us the serial number of the
>>>> amp
>>>>>>>> and
>>>>>>>>>>>> also
>>>>>>>>>>>> maybe a video of the fault?
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet
>>>>>>>>>>>> Express Music
>>>>>>>>>>>>
>>>>>>>>>>>> On 2024-06-04 11:41, Ian Henderson wrote:
>>>>>>>>>>>>> Morning, sadly this amp has stopped working correctly
>>>> there
>>>>>> is
>>>>>>>> a
>>>>>>>>>>>>> fault. Making strange noises to the point that I had to
>>>> stop
>>>>>>>>>>>>> rehearsing with it yesterday. It is the amp and not my
>>>>>> guitar
>>>>>>>>>> that
>>>>>>>>>>>> is
>>>>>>>>>>>>> at fault as the guitar played without issues through
>>>> another
>>>>>>>>>> amp.
>>>>>>>>>>>> I am
>>>>>>>>>>>>> disappointed as I have only had the amp less than two
>>>>>> years.
>>>>>>>> My
>>>>>>>>>>>>> question is how do I stand regarding warranty? I assume
>>>>>> there
>>>>>>>> is
>>>>>>>>>>>> some
>>>>>>>>>>>>> guarantee with the product? Will you please advise next
>>>>>> steps
>>>>>>>>>> and
>>>>>>>>>>>> then
>>>>>>>>>>>>> I will be able to consider repair/replacement options.
>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, 16 Aug 2022 at 13:12, Express Music
>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Ian,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you for the order. We will get your new amp boxed
>>>> up
>>>>>>>> and
>>>>>>>>>>>>>> safely
>>>>>>>>>>>>>> stored away till we despatch on Thursday 25th August.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Express Music
>>>>>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>>>>>> Old Milverton Lane
>>>>>>>>>>>>>> Leamington Spa
>>>>>>>>>>>>>> CV32 6RW
>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On 16/08/2022 13:07, Ian Henderson wrote:
>>>>>>>>>>>>>>> All done. I've written in the comment box as directed
>>>> for
>>>>>> a
>>>>>>>>>>>>>> delivery
>>>>>>>>>>>>>>> on Friday 26.08.22.
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Ian
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, 16 Aug 2022 at 11:00, Express Music
>>>>>>>>>>>>>>> <hello@expressmusic.co.uk> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Morning Ian,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you for getting in touch. Apologies for our
>> slow
>>>>>>>> reply,
>>>>>>>>>>>>>> we're
>>>>>>>>>>>>>>>> actually closed Sunday and Monday for our weekend.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We'd be happy to help with your requests.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please use the link below to place your order at the
>>>> new
>>>>>>>>>> lower
>>>>>>>>>>>>>> price
>>>>>>>>>>>>>>>> and pop a note in the comments box to confirm when
>> you
>>>>>>>> would
>>>>>>>>>>>> like
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>> receive the delivery.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.expressmusic.co.uk/products.asp?code=329842&name=ampeg-rocket-grb210uk-500w-2x10-basss-combo
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> [1]
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> If you have any problems placing the order, please
>> give
>>>>>> us
>>>>>>>> a
>>>>>>>>>>>> call
>>>>>>>>>>>>>> -
>>>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Express Music
>>>>>>>>>>>>>>>> B2 & B3 Quarry Park
>>>>>>>>>>>>>>>> Old Milverton Lane
>>>>>>>>>>>>>>>> Leamington Spa
>>>>>>>>>>>>>>>> CV32 6RW
>>>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On 14/08/2022 10:12, imhenderson1904@gmail wrote:
>>>>>>>>>>>>>>>>> Name: Ian Henderson
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Address: 23 Maple Grove
>>>>>>>>>>>>>>>>> Lichfield
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Postcode: WS149XB
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Telephone: 07546930515
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Email: imhenderson1904@gmail
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Enquiry: Earlier in the year I bought a Fender bass
>>>> from
>>>>>>>> you
>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> I'm
>>>>>>>>>>>>>>>>> very pleased with it. I'm now on the lookout for a
>> new
>>>>>>>> bass
>>>>>>>>>>>> amp
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> combo
>>>>>>>>>>>>>>>>> as my old Ashdown is becoming unreliable. You have
>> an
>>>>>>>> Ampeg
>>>>>>>>>>>>>> Rocket
>>>>>>>>>>>>>>>>> Bass 210 500W advertised at £599. It's a bit
>> cheaper
>>>> at
>>>>>>>> PMT
>>>>>>>>>>>> at
>>>>>>>>>>>>>>>>> £575.99
>>>>>>>>>>>>>>>>> but I'd rather buy from someone who's provided good
>>>>>>>> service
>>>>>>>>>>>> for
>>>>>>>>>>>>>> me
>>>>>>>>>>>>>>>> in
>>>>>>>>>>>>>>>>> the past. Just a couple of questions. Firstly, is
>>>> there
>>>>>> a
>>>>>>>>>>>>>> delivery
>>>>>>>>>>>>>>>>> charge? Secondly, although there's someone in to
>>>> accept
>>>>>>>> the
>>>>>>>>>>>>>>>> delivery,
>>>>>>>>>>>>>>>>> I'd rather that it was me as it's a heavy item. I'm
>>>>>> around
>>>>>>>>>> on
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>> 26th
>>>>>>>>>>>>>>>>> of August. If you could arrange for the delivery to
>> be
>>>>>> on
>>>>>>>>>> this
>>>>>>>>>>>>>>>> date
>>>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>>> would be a good date as I could then carry it into
>> the
>>>>>>>>>> house.
>>>>>>>>>>>>>>>>> Alternatively, Tuesday the 16th August this week I
>> can
>>>>>>>>>> manage,
>>>>>>>>>>>>>> if
>>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>>>> re able to turn this around in the shorter
>> timeframe.
>>>> I
>>>>>>>>>> assume
>>>>>>>>>>>>>> I
>>>>>>>>>>>>>>>> can
>>>>>>>>>>>>>>>>> just pay online when you're able to confirm these
>>>>>> queries.
>>>>>>>>>>>> Look
>>>>>>>>>>>>>>>>> forward to hearing from you. Thanks Ian Henderson
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Links:
>>>>>>>>>>>>>>> ------
>>>>>>>>>>>>>>> [1]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.expressmusic.co.uk/products.asp?code=329842&name=ampeg-rocket-grb210uk-500w-2x10-basss-combo