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Date: Fri, 08 Mar 2024 13:36:21 +0000
From: hello@expressmusic.co.uk
To: Kelly Downes <kelly@selectron.co.uk>
Subject: Re: C7CE finish flaw
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 <CWLP265MB4972D9A71F09BFB821A2308BE4202@CWLP265MB4972.GBRP265.PROD.OUTLOOK.COM>
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Hi Kelly,

Thanks for getting back to me and yes, we will accept your offer.

Thank you.
Tim.


On 2024-03-07 12:47, Kelly Downes wrote:
> Hi Tim,
> 
> Thanks for the email and sorry to see you have an issue with the
> guitar we have shipped you.
> 
> For small cosmetic issues, we can offer a 5% discount. This would
> amount to a credit £20.05 ex vat but I will round that up to £25 ex
> vat. Is this acceptable?
> 
> Best regards
> 
> Kelly
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, March 7, 2024 12:11 PM
> To: Kelly Downes <kelly@selectron.co.uk>
> Subject: C7CE finish flaw
> 
> Hi Kelly,
> 
> We've just received a C7CE but unfortunately, it has a couple of marks
> under the lacquer on the back bottom edge.
> Happy to have a replacement or if you could let us know what kind of
> discount you could offer?
> 
> Kind regards.
> Tim
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982