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Date: Wed, 24 Jun 2020 11:37:22 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Backline Audio <backlineaudio@gmail.com>
Subject: Re: Yamaha DGX300 Repair
In-Reply-To: <CAM0yyn=WJgkePG4xdJW9ePNfb-NboW4nD_tKas_u1NNyHRP75Q@mail.gmail.com>
References: <74380e0e53f3775667f5593cff162616@expressmusic.co.uk>
 <CAM0yynkrfRSUnJR9-fhxr2hQGB2FJ=1xzODmTp1Br1DfhTX9rg@mail.gmail.com>
 <94f042225c10d73af15c724af4b91790@expressmusic.co.uk>
 <CAM0yyn=6A-NTMfEJ2aCgaQ3dZYX1cohw=8gAt=LOvHGcLL1Acw@mail.gmail.com>
 <CAM0yyn=WJgkePG4xdJW9ePNfb-NboW4nD_tKas_u1NNyHRP75Q@mail.gmail.com>
Message-ID: <783a2360d3e1d80e008b2b3c2b159f7a@expressmusic.co.uk>
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Hi Brian,

Thanks for the info. I've consulted the customer this morning and she 
basically just wants it to make a sound again. So if you could please 
repair both speakers with generic parts and send me a quote beforehand 
it would be much appreciated.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 21/06/2020 17:08, Backline Audio wrote:
> Hi Harriet,
> The Yamaha DGX300 came in for repair with the description of
> distorted output on left channel and buzzing Which i think was the
> same thing. 
>
> I wasn't able to reproduce this originally but after looking further
> into it i have found that some of the digital synth voices ( Square
> wave voices) can do this when the volume is at max level. 
>
> Assuming this is the problem I have cleaned the fluff and dirt off
> the speaker cones and the left one is showing signs of fracturing.
> This will certainly be the fault the customer is describing. The one
> on the right is also not far behind it although still working fine at
> the moment.Although I would suggest replacing both. 
>
> I have tried to track down replacements but I think these need to
> come from Yamaha. 
> Could you contact Yamaha for me please and see if you can get
> replacements. The part number in the service manual is X2549A00. Its
> possible that this number may have been superseded but Yamaha will
> know if this is the case. 
>
> If they can not supply them, its possible to fit generic replacement
> speakers but this would of course alter the sound of the instrument
> and its possible the customer may not want this 
>
> Can you let me know if you are able to order the replacements from
> Yamaha and we'll take it from there.
>
> Hope you all had a good weekend and will see you soon.
>
> Cheers
> Brian
>
> On Fri, Jun 19, 2020 at 2:13 PM Backline Audio 
> <backlineaudio@gmail.com> wrote:
>
>> No problem, will do. 
>>
>> On Fri, Jun 19, 2020 at 11:53 AM Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>>> Morning Brian,
>>>
>>> We're still here shipping online orders and individual appointments 
>>> for
>>> instrument viewings but certainly not 'open' as normal just yet.
>>>
>>> If you could please speed things along, especially our customers 
>>> things
>>> that would be great.
>>>
>>> Look forward to hearing from you.
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG
>>>
>>> On 18/06/2020 22:18, Backline Audio wrote:
>>> > Hi Harriet,
>>> >
>>> > I'm not sure how far I got with it to be honest with you.   
>>> >
>>> > I'm back in on Saturday so i'll get straight on to it, then let 
>>> you
>>> > know.
>>> >
>>> > I take it you are now open for business again.  
>>> >
>>> > Kind regards
>>> > Brian
>>> >
>>> > On Wed, Jun 17, 2020 at 10:40 AM Express Music
>>> > <coventry@expressmusic.co.uk> wrote:
>>> >
>>> >> Morning Brian,
>>> >>
>>> >> I hope you're keeping well.
>>> >>
>>> >> I have a customer wanting an eta for her keyboard repair that 
>>> was
>>> >> booked in back in January. Please can you let me know asap how
>>> >> you're
>>> >> getting on with it.
>>> >>
>>> >> We also have one of our amps here for you to collect and service 
>>> at
>>> >> some point please.
>>> >>
>>> >> Kind Regards,
>>> >> Harriet
>>> >>
>>> >> Express Music
>>> >> 196 - 204 Binley Road
>>> >> Coventry
>>> >> CV3 1HG