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Date: Thu, 26 Aug 2021 16:12:49 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Pro II tele fault
In-Reply-To: <WY7D55R9VD_6127aa6e536d1_2f3f819b6cb9649294a3_sprut@zendesk.com>
References: <WY7D55R9VD@zendesk.com>
 <WY7D55R9VD_61279629db624_2b3fe8cbecb9608104f_sprut@zendesk.com>
 <79bbce493fcb67bdda344592d9c3196c@expressmusic.co.uk>
 <8c5dee26f94714c3d040c9d05bfd183d@expressmusic.co.uk>
 <WY7D55R9VD_6127aa6e536d1_2f3f819b6cb9649294a3_sprut@zendesk.com>
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Hi George,

no problem, if you could get it back and pop another one on backorder 
that would be fine, thanks


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 26/08/2021 15:51, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Aug 26, 2021, 15:51 GMT+1
> Hi Tim,
>
> Unfortunately the highest we can credit on this is 5%. Sorry about 
> that.
>
> The alternative is we get the guitar back for credit/replacement.
>
> Best regards,
>
> George - Customer Service
>
>  COVENTRY
>
>  Aug 26, 2021, 15:42 GMT+1
>
> Hi George,
>
> Thanks for getting back to us, we'd keep it if you could give us 10%?
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Aug 26, 2021, 14:24 GMT+1
> Hi Tim,
>
> Thanks for reporting this to us. We can offer 5% credit on this if
> you're willing to keep the guitar as it is?
>
> Best regards,
>
> George - Customer Service
>
>  COVENTRY
>
>  Aug 25, 2021, 13:36 GMT+1
>
> Hi,
>
> Just had a delivery of this Pro II Tele S/N US210068144 and
> unfortunately, there is a scratch on the back of the guitar.
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_0537.jpg
>
>  Attachment(s)
>  IMG_0537.jpg [1]
>
> Your request (397293) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
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> Links:
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> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/96xh8Vq0Z4RxgASUa59NE3isf/?name=IMG_0537.jpg
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