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Date: Thu, 28 Nov 2019 12:59:25 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: taylor 514ce possible neck reset - ST#87745
In-Reply-To: <8D7773697A7B7B45850644C67803045C517BC317@EX01.taylorguitars.com>
References: <8D7773697A7B7B45850644C67803045C517BC317@EX01.taylorguitars.com>
Message-ID: <1fc0d8bd7aae0e7261fbc509f4af0973@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hello

We haven't received any shipping/collection emails regarding this. can 
this be rearranged please?

---
Regards
Ollie
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 25/11/2019 14:08, Michel Gambini wrote:
> HI Ollie,
>
> Our reference for this service is ST#87745.
> You will receive another email to book the collection of this guitar.
> Let me know if you need any further assistance.
>
> Best regards,
>
> Michel Gambini
> Administrative Assistant / Customer Service
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Monday, November 25, 2019 2:49 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: taylor 514ce possible neck reset - ST#87154
>
> Hello Michel
>
> Thank you for offering to do this, we appreciate it very much.
> Can you please create an RMA for this and I will get it boxed up and
> ready for shipment.
>
> Thanks Again for this
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 25/11/2019 13:36, Michel Gambini wrote:
>> Hi Ollie,
>>
>> Sorry about this inconvenience.
>> It is unlikely that the headstock would get scratched like that 
>> during
>> repair, and that we would sent it back without our technicians 
>> taking
>> any action to remedy it.
>> Nevertheless I  want to offer to have this guitar returning to us to
>> have the headstock refinished, at no charge.
>>
>> Again, I am sorry about the situation.
>> Let me know if we can create an RMA for this guitar and I will be
>> happy to help.
>> Best regards,
>>
>> Michel Gambini
>> Administrative Assistant / Customer Service Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>>
>>
>>
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: Monday, November 25, 2019 12:39 PM
>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: RE: taylor 514ce possible neck reset - ST#87154
>>
>> Hi Michel
>>
>> The customer collected this guitar on Saturday, he was very happy 
>> with
>> the repair, however, he came in this morning with the guitar and 
>> there
>> are some scratches around the headstock that he is saying were not
>> there before. I have attached some pictures of this. Please advise 
>> if
>> there is anything you can do regarding this
>>
>> ---
>> Regards
>> Ollie
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 04/11/2019 08:40, Michel Gambini wrote:
>>> Hi Ollie,
>>>
>>> Thank you for your message.
>>> Our reference for this service is ST#87154.
>>>
>>> You will receive another email with a link to book the collection 
>>> of
>>> this guitar from your store.
>>> Let me know if you need any further assistance and I will be happy 
>>> to
>>> help.
>>> Best regards,
>>>
>>> Michel Gambini
>>> Administrative Assistant / Customer Service Maroastraat 113
>>> 1060 LG Amsterdam, The Netherlands
>>> +31 20 667 60 30
>>> taylorguitars.com
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Express Music <coventry@expressmusic.co.uk>
>>> Sent: Friday, November 1, 2019 4:05 PM
>>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>>> Subject: taylor 514ce possible neck reset
>>>
>>> Hello Michel
>>>
>>> Following up on our phone conversation regarding a neck reset.
>>>
>>> Customers guitar is a 512ce
>>> Serial Number is: 1108241049
>>> Customer name is: John Turl