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Date: Wed, 07 Aug 2019 13:44:13 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Return - Jimi page
 dragon mexican tele
In-Reply-To: <7O2OM4ZG0G_5d4ac01cda216_1033b3fd3d5cbcf1c21502b_sprut@zendesk.com>
References: <7O2OM4ZG0G@zendesk.com>
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 <ecad1da60519570d5520b98c68cdd7b7@expressmusic.co.uk>
 <2fb045fa811557e07eb1d9f280aa9bc7@expressmusic.co.uk>
 <bde78ca976505d47b41cc8055ec751b6@expressmusic.co.uk>
 <d815fc07ba1c652ef4deb51ff42c3ed0@expressmusic.co.uk>
 <cd211e169cc5a4e4445b61b65c861028@expressmusic.co.uk>
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Message-ID: <ff2d9d7f7fc03decb6c09e3bfeea17f9@expressmusic.co.uk>
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Sorted, thank you mate

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 07/08/2019 13:12, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 7, 13:12 BST
> Hi Ollie
>
> Sorry about this. It might be an issue with UPS. I'll cancel the RA
> and try again. Hopefully 3rd time lucky!
>
> RA205303 cancelled. New RA number is RA205329
>
> Let me know how you get on.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 7, 12:44 BST
>
> I've had the ra label but no UPS yet
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 7, 12:00 BST
> OK, I will amend that one for you.
>
> All OK with the RA label and UPS link?
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 7, 11:48 BST
>
> No the new address on that one is: sales@expressmusic.co.uk
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 7, 10:26 BST
> Hi Ollie
>
> Thank you for confirming the details. So the email address
> sales@expressmusicstore.co.uk is still OK?
>
> As for the UPS email I would maybe give this an hour and see if it
> comes through. Could possibly be slow coming from UPS. Also check
> Junk/Spam/Quarantine folder just in case. If you still haven't seen
> anything in an hour we may have to cancel and try again! Really sorry
> about this
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 7, 10:09 BST
>
> Hi Ricky
>
> Yes these details are the current details for us.
>
> I have received the fender emails but nothing from UPS yet.
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 7, 09:24 BST
> Hi there
>
> I'm really sorry that this hasn't been updated on our system. Let me
> take this as an opportunity to ensure all the details we have for you
> are full up-to-date.
>
> Also, new RA number for you is RA205303. UPS link and label sent to
> coventry@expressmusic.co.uk
>
> If you wouldn't mind just taking a look below and amending or
> adding/removing anything you feel is/isn't relevant. 
>
> BILLING ADDRESS
> Express Music M.L.C Ltd
> 196-204 Binley Road    
> Coventry              
> CV3 1HG          
>        
>
> OTHER SHIP-TO
> Express Music M.L.C Ltd
> 196-204 Binley Road    
> Coventry              
> CV3 1HG         
>       
>
> TELEPHONE:
> 02476 635 766
>
> EMAIL ADDRESSES:
> Director/Signatory: Phil Graham sales@expressmusicstore.co.uk
> Shop: coventry@expressmusic.co.uk
> Returns: coventry@expressmusic.co.uk
>
> DELIVERY INSTRUCTIONS:
> Express music               
> 9.30 -5.30                   
> 02476 635766                  
> sales@expressmusicstore.co.uk
> Large trailer possible?  Yes 
> Tail lift required?  Yes     
> Pre advise pallets?  No     
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 6, 16:40 BST
>
> Hi Ricky,
>
> The email you're using doesn't exist anymore. As a result, we haven't
> received the returns details. We have repeatedly told Fender this, so 
> it
> might be worth changing your records for the future.
>
> Email Address: coventry@expressmusic.co.uk
>
> Look forward to receiving the new labels.
>
> Regards,
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 6, 09:26 BST
> Hi Ollie
>
> I can confirm that the label and UPS email was sent to
> coventry@expressmusicstore.co.uk. Please check your
> junk/spam/quarantine folder. If this email address is incorrect 
> please
> let me know. I'm unable to resend the link so I will need to cancel
> the RA and raise a new one.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 5, 10:52 BST
>
> Hello Ricky
>
> I did not receive the UPS Email, can you resend it please?
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 2, 16:39 BST
> Hi there
>
> Thanks for that.
>
> Your returns request has been processed and is on RA number: 205190
>
> You will be receiving two emails from Fender to confirm the return.
> The first will detail the RA, please attach this to the box. The
> second will be your postal label from UPS (if arranged to be
> collected). Please print this out and follow the instructions on the
> email to arrange a free collection and return to our service centre.
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _IN SOME CASES WHEN AN INSTRUMENT CANNOT BE REPAIRED IT MAY BE
> NECESSARY FOR US TO REPLACE IT FOR A NEW LIKE FOR LIKE MODEL. DUE TO
> THIS WE ASK THAT YOU REMOVE ANY NON ORIGINAL ITEMS, GIGBAGS/CASES,
> ACCESSORIES ETC. PLEASE INFORM US IF A REPLACEMENT WOULD NOT BE
> SUITABLE._
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 2, 16:28 BST
>
> Thanks Ricky
>
> Serial Number is: mxn00930
>
> Pictures Attached
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  Attachment(s)
>  20190802_151608486_iOS.jpg [1]
>  20190802_151614842_iOS.jpg [2]
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 2, 16:04 BST
> Hi Ollie
>
> Thank you for letting us know. Would you mind sending us a picture of
> what it looks like now please?
>
> Could you send me the serial number so I can raise an RA and get it
> collected from you. We'll take a closer look at it.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 2, 15:55 BST
>
> Hello Ricky
>
> We have tried this and it actually looks worse than before, do you 
> have
> any other ideas?
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Aug 1, 15:57 BST
> Hi Ollie
>
> Thank you for reporting this.
>
> I believe we may have come across this before and seems to be caused
> by a protective film on the underneath of the pickguard (the same as
> what you get on the top surface of the pickguard). If you can remove
> the pickguard and see if you can remove this protective film then 
> that
> should resolve the issue. Let me know how you get on and if that
> resolves it for you.
>
> Apologies for any inconvenience caused.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Aug 1, 14:58 BST
> We received a jimmy page dragon mexican tele yesterday.
>
> It appears that the shiny/mirror card underneath the scratchplate is
> warped/wrinkled and doesn't sit flush.
>
> To be honest we are not sure how this is meant to be but I don't 
> think
> it looks as it should.
>
> I have tried to take some pictures of this for you to have a look at.
>
> Please let me know what you think...
>
> pictures attached
>
> --
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> DISCLAIMER
>
> The information contained in this communication from the sender is
> confidential. It is intended solely for use by the recipient and
> others authorized to receive it. If you are not the recipient, you 
> are
> hereby notified that any disclosure, copying, distribution or taking
> action in relation of the contents of this information is strictly
> prohibited and may be unlawful.
>
>  Attachment(s)
>  20190731_160618257_iOS.jpg [3]
>  20190731_160625079_iOS.jpg [4]
>  20190801_132518306_iOS.jpg [5]
>
> Your request (193626) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [6] for the full range of
> Fender products [7O2OM4-ZG0G]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/arLTB3NjsprJHh0FfNvpbxBiY/?name=20190802_151608486_iOS.jpg
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/Y3vc6RCKzWNuLhj6MVrw4NT3C/?name=20190802_151614842_iOS.jpg
> [3]
> 
> https://fenderemea.zendesk.com/attachments/token/08OEYqN2sRRrg83Xp8gIin6iE/?name=20190731_160618257_iOS.jpg
> [4]
> 
> https://fenderemea.zendesk.com/attachments/token/xI1gmzYdCSIF0ZDBj0WAIfRyb/?name=20190731_160625079_iOS.jpg
> [5]
> 
> https://fenderemea.zendesk.com/attachments/token/mscJuatP4fYyFwirn7czi8xZA/?name=20190801_132518306_iOS.jpg
> [6] http://secure.itpartnership.com/www.fender.com