MIME-Version: 1.0
Date: Fri, 13 Jan 2023 15:25:58 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Vintera Bass Faulty?
In-Reply-To: <MR5RVG3WVM9_63c12454ce180_4e43bc43413f_sprut@zendesk.com>
References: <MR5RVG3WVM9@zendesk.com>
 <4415a11b5453ffe6697c871fd6a726d2@expressmusic.co.uk>
 <MR5RVG3WVM9_63c12454ce180_4e43bc43413f_sprut@zendesk.com>
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Hi Ben,

Thanks for getting back to us.

If you can do 10% we are happy to keep it.?

Kind Regards,
Harriet

On 2023-01-13 09:28, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  13 Jan 2023, 09:28 GMT
> 
> Hi Harriet,
> 
> Thanks for getting in touch. Sorry to see this bass has reached you
> with a bit of a finish flaw.
> I could offer you a 5% partial credit if you wanted to keep it for
> your stock? Let me know if that works for you.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  12 Jan 2023, 17:10 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Fender,
> 
> We've noticed a mark on the neck on a Vintera bass we have recently
> had
> delivery of. Looks like a few black marks under the finish.
> 
> Not too sure if it's good enough to keep. What do you think?
> 
> Serial Number: MX22225654
> 
> Kind Regards,
> Harriet
> 
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 319812-2.JPG
> 
>  Attachment(s)
> 319812-2.JPG [1]
> 
> Your request (509205) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
> Fender Musical Instruments GBI - Leo House, Birches Industrial Estate,
> East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [MR5RVG-3WVM9]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/7ypRjJKhC3Adb7cBXRPMF5oIk/?name=319812-2.JPG
> [2] http://roundcube.itpartnership.com/www.fender.com