MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Tue, 10 Aug 2021 13:25:24 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: guitartech <guitartech@jhs.co.uk>
Subject: Re: Supermatic issues
In-Reply-To: <43baaf161e234147ad517f173d8712eb@jhs.co.uk>
References: <43baaf161e234147ad517f173d8712eb@jhs.co.uk>
Message-ID: <85c13e712f61e0a3fb8fac9eeefe9b95@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Nathan,

Thanks very much for the info. I'll give that a whirl and see if it 
helps.


Kind Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 09/08/2021 15:30, guitartech wrote:
> Hi Tim
>
> Sorry to hear you are having issues with your Fret-King Supermatic.
>
> I would suggest you first try a factory reset, to see if this
> resolves the problem.
>
> The instructions are not exact on the timings, so follow the
> guide-lines for the changes in the display.
>
> We can of course take a look at it for you if you are still having
> issues, but unfortunately can no longer get hold of spares for this
> guitar.
>
> That said, we usually get the guitar working again, unless there is a
> dramatic failure.
>
> This is not usual though, as the machining was very good, so the
> parts are very reliable.
>
> Regards
>
> Nathan Sharp
>
> Service Department Manager