MIME-Version: 1.0
Date: Thu, 29 Feb 2024 12:22:14 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty player strats
In-Reply-To: <9X5GM50N4W3_65e0731aa1476_4838f418404f4_sprut@zendesk.com>
References: <9X5GM50N4W3@zendesk.com>
 <819cf6eb0acede65e13bc576b681cffc@expressmusic.co.uk>
 <9X5GM50N4W3_65e0731aa1476_4838f418404f4_sprut@zendesk.com>
Message-ID: <6f0e10655c668c5f7b4c34ef9473910d@expressmusic.co.uk>
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Hey Ben,

Thanks for the RA's but we didn't get the UPS link for the shipping 
labels?

Cheers.
Tim.

On 2024-02-29 12:05, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  29 Feb 2024, 12:05 GMT
> 
> Thank you for your email.
> 
> Your returns request has been approved.
> 
> RA number:
> 
> MX22274192 - 10277130
> MX23120842 - 10277131
> 
> UPS tracking:
> 
> MX22274192  - 1Z59RA159192088309
> MX23120842  - 1Z59RA159191055319
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  28 Feb 2024, 16:06 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi ben,
> 
> We have a couple of Player Strats that have just arrived with finish
> cracks on the body around the neck pockets.
> 
> The first is MX22274192 with a crack on either side and the other is
> MX23120842 which has one crack on the top side.
> Can we get them replaced, please?
> 
> Regards Tim
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_2566.jpg
> IMG_2565.jpg
> IMG_2564.jpg
> 
>  Attachment(s)
> IMG_2565.jpg [1]
> IMG_2564.jpg [2]
> IMG_2566.jpg [3]
> 
> Your request (613172) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [9X5GM5-0N4W3]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/UGWVBQsptDsRs1T0aKQMv3A1a/?name=IMG_2565.jpg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/nb0Hmm8RJCXeJVm2o2vIZLttn/?name=IMG_2564.jpg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/Fiydvn8vN1oKVh8pZ675kZO7U/?name=IMG_2566.jpg
> [4] http://roundcube.itpartnership.com/www.fender.com