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Date: Tue, 07 Jul 2020 16:09:54 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Tom Haydney <tom@kawai.co.uk>
Subject: RE: Re: Express Music Enquiry - 3990
In-Reply-To: <003801d65470$41934850$c4b9d8f0$@kawai.co.uk>
References: <1d7a587cfcdd4a9ad126c7cd5d12e25d@expressmusic.co.uk>
 <003801d65470$41934850$c4b9d8f0$@kawai.co.uk>
Message-ID: <85c07ced845ac86ac4a7fedbbde6d70d@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Thanks Tom :)

Kind Regards,
Harriet


Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 07/07/2020 16:06, Tom Haydney wrote:
> Hi Harriet,
>
> Sorry for delay on this one, and sorry for the delay to the customer.
> Our engineer has now spoken with the customer and will handle this as
> a priority.
>
> Kind Regards.
>
> Tom
>
> Tom Haydney | Marketing Co-ordinator and sales assistant
>
>
> KAWAI UK Ltd.
> Unit 8, Dunfermline Court | Maidstone Road | Kingston | Milton Keynes
> | MK10 0BY
> (Tel Main) 01908288160 |  (Tel Direct) 01908288167
> email: tom@kawai.co.uk | web : www.kawai.co.uk
> Facebook : KawaiUK | Twitter : @kawaipianosuk
>
> -----Original Message-----
> From: Express Music [mailto:coventry@expressmusic.co.uk]
> Sent: 10 June 2020 12:14
> To: sales@kawai.co.uk
> Subject: Fwd: Re: Express Music Enquiry - 3990
>
> Following our phone call this morning, please can we try and get this
> customer's problem resolved as soon as possible?
>
> Let me know if you need any other information from me?
>
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> -------- Original Message --------
> Subject: Re: Express Music Enquiry - 3990
> Date: 10/06/2020 12:09
>  From: Bobby Sura <drsura@me.com>
> To: Express Music <coventry@expressmusic.co.uk>
>
> HERE IT IS HARRIET
>
> Serial Number
> G288490 15Z
> KAWAI CN35R
>
> Bobby
>
> Free Laughter Therapy Sessions for the Lockdown period - every
> evening at 6pm www.meetup.com/Birmingham-Solihull-Well-Being-Group
>
> Follow our Wellbeing Videos and Meditation/Relaxation sessions by
> subscribing to our Youtube Channel [1]
>
>> On 10 Jun 2020, at 11:36, Express Music 
>> <coventry@expressmusic.co.uk>
>> wrote:
>>
>> Good Morning Mr Sura,
>>
>> Following our phone call this morning I have chased up this query 
>> with
>> Kawai UK.
>>
>> If you could please provide me with the serial number of your piano 
>> we
>> can get this resolved as soon as possible. The serial number is on a
>> sticker underneath the main body for the piano.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 14/03/2020 17:16, drsura@me.com wrote:
>>
>>> Name: BOBBY SURA
>>>
>>> Address: 16 ST FRANCIS AVENUE
>>>
>>> Postcode: B911EB
>>>
>>> Telephone: 07801278377
>>>
>>> Email: drsura@me.com
>>>
>>> Enquiry: I purchased a Kawai CN35 digital piano from your store in
>>> Coventry, around Jan 2016. I believe the power adaptor is now not
>>> working, and have changed the fuse to no benefit. Is this covered
>>> under any warranty (I gather the pianos have a 10yr guarantee). If
>>> not, can I order a new power adaptor please?
>
>
>
> Links:
> ------
> [1]
> 
> https://www.youtube.com/channel/UC1EBTHhFm-VWNlEM092YKuw?view_as=subscriber