MIME-Version: 1.0
Date: Fri, 27 Feb 2026 11:13:11 +0000
From: hello@expressmusic.co.uk
To: Joshua Hounsome <jjhounsome@gmail.com>
Subject: Re: Express Music Enquiry - 7469
In-Reply-To: <CAAxp+Wz17TPKNGGYy2vggS7D6cV5YFe5ZgMi4QRjsYdw0qEb_w@mail.gmail.com>
References: <C019E5AF599845DFB444885E16D88B59@itpartnership.com>
 <7285028b90574860e8f419ef91ec22ee@expressmusic.co.uk>
 <CAAxp+WyVvFx42nE0akDsE0m8Ms0gG0w26z5FbKY65PzACcJkfw@mail.gmail.com>
 <8bbfaa3daf5002fd3b7716e18b0986a4@expressmusic.co.uk>
 <CAAxp+WyGn9E9amMdcqdr=gnXjyb2rU6xJi818Ab2J33h1yw_og@mail.gmail.com>
 <c85cbefc9d858d0b586aa8a107960f4b@expressmusic.co.uk>
 <CAAxp+Wz17TPKNGGYy2vggS7D6cV5YFe5ZgMi4QRjsYdw0qEb_w@mail.gmail.com>
Message-ID: <a8bf2c5d968ca2263f5c0dd389a17c83@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

ok great, we'll send the link, get it on order and let you know when 
it's here, should be able to fit it while you wait.

Tim

On 2026-02-27 10:55, Joshua Hounsome wrote:
> Hey Tim,
> 
> That sounds great, more than happy with that, thank you!
> 
> Josh
> 
> On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Josh,
>> 
>> Taylor have just got back to me and the is available, with the part,
>> 
>> shipping, and fitting you'd be looking at £75.00.
>> Let know if you want to go ahead and we'll send you a payment link.
>> 
>> Thanks.
>> Tim
>> 
>> On 2026-02-26 11:49, Joshua Hounsome wrote:
>>> Amazing, thank you so much!
>>> 
>>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Josh,
>>>> 
>>>> Yes, we can help with that, I'll get a cost of the part and any
>>>> carriage
>>>> and send you a payment link then we'll get it on order for you
>> and
>>>> work
>>>> out fitting when we get it. From memory they're not to difficult
>> to
>>>> fit.
>>>> 
>>>> Regards.
>>>> Tim.
>>>> 
>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
>>>>> Hello,
>>>>> 
>>>>> Hope you are well!
>>>>> 
>>>>> Sorry it's been a little bit of time. I checked and it looks
>> like
>>>> I
>>>>> completely forgot to get my warranty set up when I bought my
>>>> guitar!
>>>>> 
>>>>> I popped in a couple of weeks ago and the chap I spoke to
>> advised
>>>> me
>>>>> to get in touch with Taylor reg. the warranty because of this.
>>>>> 
>>>>> I've attached the mail exchange I had with Taylor Support about
>>>> the
>>>>> part. The TL;DR is that they still sell replacement pre-amps.
>>>>> 
>>>>> I just wanted to check with yourselves the best next course of
>>>> action:
>>>>> If I order the part and bring it in are you able to help me
>>>> replace
>>>>> it? Or are you able to order the part for me and I pay you for
>> the
>>>>> part and any labour? Is that a service you offer?
>>>>> 
>>>>> Sorry for being a bit clueless!
>>>>> 
>>>>> Thanks
>>>>> Josh
>>>>> 
>>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Josh,
>>>>>> 
>>>>>> When you get a chance, run it down to us and we will test it
>> for
>>>>>> you.
>>>>>> These battery units are quite picky on what batteries they like
>>>> as
>>>>>> different brands are different sizes. Hopefully it is a simple
>>>> fix.
>>>>>> If
>>>>>> not, as long as you registered it with Taylor it should be
>> under
>>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop over
>> any
>>>>>> time.
>>>>>> 
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>> 
>>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
>>>>>>> Name: Josh Hounsome
>>>>>>> 
>>>>>>> Address: 23 Burns Road
>>>>>>> Leamington Spa
>>>>>>> 
>>>>>>> Postcode: CV32 7EL
>>>>>>> 
>>>>>>> Telephone: 07468536324
>>>>>>> 
>>>>>>> Email: jjhounsome@gmail.com
>>>>>>> 
>>>>>>> Enquiry: Hello!
>>>>>>> I'm not sure if you can help, but I bought a Taylor Academy
>> 12e
>>>> a
>>>>>> few
>>>>>>> years ago, and it looks like the ES-B Pre-amp unit has given
>> up.
>>>>>> I've
>>>>>>> tried changing batteries but I can't get the tuner to work, or
>>>> to
>>>>>> get
>>>>>>> any sounds through an amp.
>>>>>>> Bit of a long-shot, but I wasn't sure whether you had any way
>> of
>>>>>>> getting the pre-2022 ES-B units, or anything that might be a
>>>>>> suitable
>>>>>>> replacement?
>>>>>>> Thanks for your time,
>>>>>>> Josh