MIME-Version: 1.0
Date: Fri, 16 Aug 2024 12:52:35 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: ProII Strat F/Flaw
In-Reply-To: <LXJE75RNR9J_66bf3b40356b7_4639085020d3_sprut@zendesk.com>
References: <LXJE75RNR9J@zendesk.com>
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 <LXJE75RNR9J_66bf1cb784666_4f39083075bd_sprut@zendesk.com>
 <f2dc9973a925c73bac38549c9f3583eb@expressmusic.co.uk>
 <634277efbf1ef0054b99fbf67a5d53d6@expressmusic.co.uk>
 <e089b8730fd428aedc150b9599a84f8a@expressmusic.co.uk>
 <LXJE75RNR9J_66bf3b40356b7_4639085020d3_sprut@zendesk.com>
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Doh! :-)

On 2024-08-16 12:42, Ricky (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ricky (Fender Musical Instruments)
> 
>  16 Aug 2024, 12:42 BST
> 
> Hi Tim
> 
> Your UPS label was attached to my previous email. You just need to use
> that and ensure that the box is clearly marked with the RA number.
> 
> Let me know if there is anything else you need.
> 
> Best Regards,
> 
> Ricky
> 
> Fender Key Accounts Advisor
> 
>  Express Music
> 
>  16 Aug 2024, 12:32 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ricky,
> 
> just letting you know that we still haven't received the labels for
> this
> guitar yet.
> 
> Cheers.
> Tim.
> 
>  Ricky (Fender Musical Instruments)
> 
>  16 Aug 2024, 11:33 BST
> 
> Hi Tim
> 
> Your returns request has been approved.
> 
> RA number: RA 60367532
> UPS label attached-  tracking: 1Z59RA159193971932
> Replacement order: 13485807
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Best Regards,
> 
> Ricky
> 
> Fender Key Accounts Advisor
> 
>  Attachment(s)
> RA 60367532.pdf [1]
> 
>  Express Music
> 
>  16 Aug 2024, 11:07 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ricky,
> 
> Thanks for getting back to us, we're happy to have one on backorder
> for
> next year.
> 
> Cheers
> Tim
> 
>  Ricky (Fender Musical Instruments)
> 
>  16 Aug 2024, 10:32 BST
> 
> Hi Tim
> 
> Thank you for reporting this.
> 
> Are you happy just to send this back for a full credit or do you also
> require a replacement? Currently we're out of stock with an ETA of
> early Jan 2025.
> 
> Best Regards,
> 
> Ricky
> 
> Fender Key Accounts Advisor
> 
>  Express Music
> 
>  13 Aug 2024, 15:26 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> We also have a finish problem with the Pro II Strat S/N US230002650.
> There's lots of clouding in the lacquer over most of the back and
> sides
> which try as I might won't polish out.
> I've tried my best to capture the issue in the pictures but it doesn't
> 
> show up very well.
> Can we get this collected too.
> 
> Cheers.
> Tim
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_2704.jpg
> IMG_2705.jpg
> 
>  Attachment(s)
> IMG_2704.jpg [2]
> IMG_2705.jpg [3]
> 
> Your request (653488) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [LXJE75-RNR9J]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/h55HM15yuV4Ezm9UlqbAVz9fU/?name=RA+60367532.pdf
> [2] 
> https://fenderemea.zendesk.com/attachments/token/2ZbezDjlJVJWqTJxpezvpn4ye/?name=IMG_2704.jpg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/WZ7zb4MKxIpXS1S9L8d5jWwBV/?name=IMG_2705.jpg
> [4] http://roundcube.itpartnership.com/www.fender.com