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Date: Wed, 11 Aug 2021 13:37:59 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <ukinfo@shuredistribution.co.uk>
Subject: Re: Faulty Beta 91A    [ =?UTF-8?Q?ref=3A=5F=30=30D=31I=31Uyte=2E?=
 =?UTF-8?Q?=5F=35=30=30=31If=35xof=3Aref=20=5D?=
In-Reply-To: <2-A6e000000000000000000000000000000000000000000000QXO286006ufLlvUUR2Sj_3H6G6Q4eA@sfdc.net>
References: <0koUn000000000000000000000000000000000000000000000QXMLNM00hT7oBlL2Qvywvopx2yXPWw@sfdc.net>
 <2-A6e000000000000000000000000000000000000000000000QXO286006ufLlvUUR2Sj_3H6G6Q4eA@sfdc.net>
Message-ID: <35c71a5802c18866e21b7f20f75200fd@expressmusic.co.uk>
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Hi Rebecca,

Thanks for getting back to us.
I've tried to fill in the online form but it is set up for end-users 
and was asking me for receipts and the date of purchase but
as this is a stock item that we've had in for some time and Saturday 
was the first time we've actually got it out of the box.
On doing so I discovered it is completely dead so it would have been 
that way since we had it delivered.
Would you be able to check if the online registration worked?

Kind Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 11/08/2021 09:28, ukinfo@shuredistribution.co.uk wrote:
> Hi Alex,
>
>  Case #: 00576560
>
>  Thanks for contacting Shure.
>
>  Please follow the below instructions to use our repair portal which
> will then generate a unique reference code / RMA for your return.
> Please also include a copy of the proof of original purchase so we 
> can
> validate you under our two year manufacturing warranty,
>
>  Please kindly visit our portal here:
> https://www.shure.com/en-GB/support/service-repair
>  Where you'll need to register your personal details to create a free
> account, register your product and then raise a Service repair 
> against
> it. This will generate a returns delivery note for sending this back
> to us for repair/replacement. This takes just a few minutes and will
> allow for you to log in and check on the status of your repair.
>
>  Please let me know if you need any additional information or 
> assistance.
>
>  Kind regards
>
>  Please let us know if you have any questions.
>
>  Rebecca Burrell
>  Customer Service Representative II
>  Shure
>
>  --------------- Original Message ---------------
>  FROM: info@shure.com [cspnotification@shure.com]
>  SENT: 10/08/2021 14:33
>  TO: coventry@expressmusic.co.uk
>  DESCRIPTION: Faulty Beta 91A: ref:_00D1I1Uyte._5001If5xof:ref
>
>  		shure.com [1]
>
>  		 [2]
>  		 [3]
>  		 [4]
>  		 [5]
>
> Thank you for contacting Shure.
>  Your question has been received. You should expect a response from
> us by the next business day.
>
>  Case Subject: Faulty Beta 91A
>  Date Created: 8/10/2021
>  Date Last Updated: 8/10/2021
>  Status: Assigned
>  Case Number: 00576560
>  Case Description: Hi,
>  came to sell this Bets91A on Saturday but there is no output (even
> with the phantom power on!).
>  Came we get an RA number, please.
>
>  Regards.
>  Tim.
>
>  ref:_00D1I1Uyte._5001If5xof:ref
>
> Shure processes the data you provided according to our Privacy Policy
> [6]. If you would like to know more please click here [6].
>
>
>
> Links:
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