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From: Michel Gambini <Michel.Gambini@taylorguitars.com>
To: "hello@expressmusic.co.uk" <hello@expressmusic.co.uk>
CC: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: ST#131710
Thread-Topic: ST#131710
Thread-Index: AQHcnCQIu9ii2b9D1Umz7Swv5cOu7g==
Date: Thu, 12 Feb 2026 13:32:28 +0000
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Hi Tim,

We would like to inform you that we received the BBT serial 2208075049 safe=
ly.
We checked our tech notes and the guitar seems to have been shipped back wi=
thout any damage or scratch back from us.
It is rare that we have such incidents in our repair dept, but when they oc=
cur, we are happy to address it right away, that is why it is strange to us=
 that the guitar appeared at your shop with scratch on top.

This time as a goodwill gesture, we would like to offer a replacement BBT g=
uitar.
Let us know if that is ok and we will prepare the replacement for shipping.

Best regards,

Michel Gambini
Customer Service Representative
Maroastraat 113
1060 LG Amsterdam, The Netherlands
+31 (0)20 667 6030 office
taylorguitars.com<http://www.taylorguitars.com/>
[cid:c7372e3c-9d37-4f02-8ae1-37b5c8c3e5e5]

________________________________
From: Susana Raya <Susana.Raya@taylorguitars.com>
Sent: Wednesday, February 4, 2026 5:28 PM
To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: Re: [EXTERNAL] ST#131275 - 212ce ST#131710 ST#132098

Hi Tim,

Sorry about the delay. Let's bring the guitar for inspection the BBT.
The new reference number for the service is ST#131710.

The reference number for the 214ce:
ST#132098

Find attached the shipping labels for the collection tomorrow Thursday.

Thanks!

Susana Raya

Customer Service Representative

Maroastraat 113

1060 LG Amsterdam, The Netherlands

+31 20 667 60 30

taylorguitars.com<http://www.taylorguitars.com/>




________________________________
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
Sent: Wednesday, February 4, 2026 2:33 PM
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] ST#131275 - 212ce

CAUTION: This email originated from outside of the organization. Exercise c=
aution when opening attachments or clicking links.


Hi Susana,

Just chasing up the issues with the 212ce (replacement battery holder)
and the BBT ST#131277 that came back from repair with a scratch on the
front?

Also we have an issue 214CE S/N 2209295326 which arrived with us a
couple of days ago, the action is very high and we really do think the
neck hasn't been set righ. Could to have this back for a neck reset
please?

Kind regards.
Tim.

On 2026-01-14 13:38, Susana Raya wrote:
> Hi Tim,
>  We=92re sorry to hear about the issue.
>  The guitar was inspected before shipping and no problem was noted at
> that time.
>  We can send you a replacement battery box assembly (including the
> power supply and battery compartment). It=92s straightforward to
> install and should resolve the issue faster.
>  Please let us know if this solution would work for you, and we=92ll
> be glad to arrange it.
>  Best regards,
>  Susana Raya
>
> Customer Service Representative
>
> Maroastraat 113
>
> 1060 LG Amsterdam, The Netherlands
>
> +31 20 667 60 30
>
> taylorguitars.com [1]
>
> -------------------------
>
>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, January 14, 2026 12:20 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: [EXTERNAL] ST#131275 - 212ce
>
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
>
> Hi Susana,
>
> We have just had our replacement 212CE ref: ST#131275 and
> unfortunately
> it has a faulty battery compartment.
> When I took the guitar out of it's case the battery and holder were
> lose
> in the case and when I tried pushing it back into the guitar it just
> keeps popping straight back out. I've tried using a different battery
> but it does the same thing.
>
> Kind regards.
> Tim.
>
> Kind Regards,
> Phil, Tim & Harriet
>
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
>
> 01926 808982
>
>
> Links:
> ------
> [1] http://www.taylorguitars.com/


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Hi Tim,</div>
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We would like to inform you that we received the BBT serial&nbsp;2208075049=
 safely.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
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We checked our tech notes and the guitar seems to have been shipped back wi=
thout any damage or scratch back from us.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
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s=3D"elementToProof">
It is rare that we have such incidents in our repair dept, but when they oc=
cur, we are happy to address it right away, that is why it is strange to us=
 that the guitar appeared at your shop with scratch on top.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
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<br>
</div>
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Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
s=3D"elementToProof">
This time as a goodwill gesture, we would like to offer a replacement BBT g=
uitar.</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" clas=
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Let us know if that is ok and we will prepare the replacement for shipping.=
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
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<br>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
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Best regards,</div>
<div id=3D"Signature">
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<b>Michel Gambini</b></div>
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<b>Customer Service Representative</b></div>
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Maroastraat 113</div>
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1060 LG Amsterdam, The Netherlands &nbsp;</div>
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+31 (0)20 667 6030 office</div>
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<img style=3D"max-width: 551px;" data-outlook-trace=3D"F:1|T:1" src=3D"cid:=
c7372e3c-9d37-4f02-8ae1-37b5c8c3e5e5"></div>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<hr style=3D"display: inline-block; width: 98%;">
<div id=3D"divRplyFwdMsg">
<div style=3D"direction: ltr; font-family: Calibri, sans-serif; font-size: =
11pt; color: rgb(0, 0, 0);">
<b>From:</b>&nbsp;Susana Raya &lt;Susana.Raya@taylorguitars.com&gt;<br>
<b>Sent:</b>&nbsp;Wednesday, February 4, 2026 5:28 PM<br>
<b>To:</b>&nbsp;hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt;<b=
r>
<b>Cc:</b>&nbsp;Michel Gambini &lt;Michel.Gambini@taylorguitars.com&gt;<br>
<b>Subject:</b>&nbsp;Re: [EXTERNAL] ST#131275 - 212ce ST#131710 ST#132098</=
div>
<div style=3D"direction: ltr;">&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb=
(0, 0, 0);">
<span style=3D"font-weight: 700;"><bdo dir=3D"ltr" style=3D"">
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">Hi Tim,&nbsp;</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">Sorry about the delay. Let's
 bring the guitar for inspection the BBT.</span></div>
<div style=3D"direction: ltr;"></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">The new reference number
 for the service is ST#131710.</span></div>
<div style=3D"direction: ltr;"></div>
<div style=3D"direction: ltr;"></div>
<div style=3D"direction: ltr;"></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">The reference number for
 the 214ce:&nbsp;</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">ST#132098&nbsp;<br>
</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">Find attached the shipping
 labels for the collection tomorrow&nbsp;Thursday.&nbsp;</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);">Thanks!</span></div>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt;"><b>Susana Raya</b></span></p>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt; color: rgb(145, 12, 6);"><b>Customer Service =
Representative</b></span></p>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt; color: rgb(145, 145, 145);">Maroastraat 113</=
span></p>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt; color: rgb(145, 145, 145);">1060 LG Amsterdam=
, The Netherlands</span></p>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt; color: rgb(145, 145, 145);">+31 20 667 60 30<=
/span></p>
<p style=3D"direction: ltr; margin: 0cm;"><span style=3D"font-family: Arial=
, sans-serif; font-size: 9pt; color: rgb(145, 145, 145);"><u><a style=3D"co=
lor: rgb(145, 145, 145); margin-top: 0px; margin-bottom: 0px;" data-auth=3D=
"NotApplicable" class=3D"x_OWAAutoLink" id=3D"OWA3d90b855-dac1-0874-2448-29=
4f27f27c1f" href=3D"http://www.taylorguitars.com/">taylorguitars.com</a></u=
></span></p>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"><span style=3D"font-family: &quot;Segoe UI&q=
uot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyst=
emFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; color: rgb(66, 66, =
66); background-color: rgba(0, 0, 0, 0);"><br>
</span></div>
<div style=3D"direction: ltr;"></div>
</bdo></span></div>
<div style=3D"direction: ltr;"><br>
</div>
<div style=3D"direction: ltr; font-family: Calibri, Arial, Helvetica, sans-=
serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div style=3D"direction: ltr; font-family: Calibri, Arial, Helvetica, sans-=
serif; font-size: 12pt; color: rgb(0, 0, 0);">
<b>From:</b>&nbsp;hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt;=
<br>
<b>Sent:</b>&nbsp;Wednesday, February 4, 2026 2:33 PM<br>
<b>To:</b>&nbsp;Susana Raya &lt;Susana.Raya@taylorguitars.com&gt;<br>
<b>Subject:</b>&nbsp;Re: [EXTERNAL] ST#131275 - 212ce</div>
<div style=3D"direction: ltr; font-family: Calibri, Arial, Helvetica, sans-=
serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style=3D"direction: ltr; font-size: 11pt;">CAUTION: This email origina=
ted from outside of the organization. Exercise caution when opening attachm=
ents or clicking links.<br>
<br>
<br>
Hi Susana,<br>
<br>
Just chasing up the issues with the 212ce (replacement battery holder)<br>
and the BBT ST#131277 that came back from repair with a scratch on the<br>
front?<br>
<br>
Also we have an issue 214CE S/N 2209295326 which arrived with us a<br>
couple of days ago, the action is very high and we really do think the<br>
neck hasn't been set righ. Could to have this back for a neck reset<br>
please?<br>
<br>
Kind regards.<br>
Tim.<br>
<br>
On 2026-01-14 13:38, Susana Raya wrote:<br>
&gt; Hi Tim,<br>
&gt;&nbsp; We=92re sorry to hear about the issue.<br>
&gt;&nbsp; The guitar was inspected before shipping and no problem was note=
d at<br>
&gt; that time.<br>
&gt;&nbsp; We can send you a replacement battery box assembly (including th=
e<br>
&gt; power supply and battery compartment). It=92s straightforward to<br>
&gt; install and should resolve the issue faster.<br>
&gt;&nbsp; Please let us know if this solution would work for you, and we=
=92ll<br>
&gt; be glad to arrange it.<br>
&gt;&nbsp; Best regards,<br>
&gt;&nbsp; Susana Raya<br>
&gt;<br>
&gt; Customer Service Representative<br>
&gt;<br>
&gt; Maroastraat 113<br>
&gt;<br>
&gt; 1060 LG Amsterdam, The Netherlands<br>
&gt;<br>
&gt; +31 20 667 60 30<br>
&gt;<br>
&gt; taylorguitars.com [1]<br>
&gt;<br>
&gt; -------------------------<br>
&gt;<br>
&gt;&nbsp; From: hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt;<=
br>
&gt; Sent: Wednesday, January 14, 2026 12:20 PM<br>
&gt; To: Susana Raya &lt;Susana.Raya@taylorguitars.com&gt;<br>
&gt; Subject: [EXTERNAL] ST#131275 - 212ce<br>
&gt;<br>
&gt; CAUTION: This email originated from outside of the organization.<br>
&gt; Exercise caution when opening attachments or clicking links.<br>
&gt;<br>
&gt; Hi Susana,<br>
&gt;<br>
&gt; We have just had our replacement 212CE ref: ST#131275 and<br>
&gt; unfortunately<br>
&gt; it has a faulty battery compartment.<br>
&gt; When I took the guitar out of it's case the battery and holder were<br=
>
&gt; lose<br>
&gt; in the case and when I tried pushing it back into the guitar it just<b=
r>
&gt; keeps popping straight back out. I've tried using a different battery<=
br>
&gt; but it does the same thing.<br>
&gt;<br>
&gt; Kind regards.<br>
&gt; Tim.<br>
&gt;<br>
&gt; Kind Regards,<br>
&gt; Phil, Tim &amp; Harriet<br>
&gt;<br>
&gt; Express Music<br>
&gt; B2 &amp; B3 Quarry Park<br>
&gt; Old Milverton Lane<br>
&gt; Leamington Spa<br>
&gt; CV32 6RW<br>
&gt;<br>
&gt; 01926 808982<br>
&gt;<br>
&gt;<br>
&gt; Links:<br>
&gt; ------<br>
&gt; [1] <a data-auth=3D"NotApplicable" class=3D"x_OWAAutoLink" id=3D"OWA06=
756f5a-0565-4f2a-cd17-c657688c3699" href=3D"http://www.taylorguitars.com/">
http://www.taylorguitars.com/</a><br>
<br>
</div>
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